BitStarz

93 Жалоб
93 Нерешённых
103.2 Индекс риска
Открыто 93

Тренд жалоб

11
12
01
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07
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Жалобы 93

14.05.2026 Trustpilot
Don’t recommend this casino it’s…
Don’t recommend this casino it’s pathetic you will win big then after never again worst experience in my gambling career
14.05.2026 Trustpilot
SCAM
First, don't listen to other reviews, found out they are paid bots. First they literally ate 500-600e, while trying multiple games. Then they give you some piggiez garbage, idk, since it is useless, played more than 50 times - didn't win anything once, just some more of their "fake" coins. Okay, they gave back half of the deposits, and then collapse. They locked my winnings to 20e per bet (doesn't natter if I played 10 cents, 1e, 5e). I was dumb enough to go all in and lost 1500€ in two days. Since I have been waiting for their piggiez garbage (believing I might get some rakeback, the next morning went to login, but guess what, they disabled my account... Hope no one flals for this scam. STAY AWAY from these frauds!
10.05.2026 Trustpilot
This place will not pay you if you win…
This place will not pay you if you win a significant amount. I deposited crypto to play their games and I got a couple of jackpots on a coupleOf games, totaling nearly $10,000 USD. I tried to cash out $3,500 USD of the winnings and the took that plus the remainder of the winnings because I won it on a bonus round! Fraud and scam casino.
10.05.2026 Trustpilot
I deposited a lot of money on Bitstarz…
I deposited a lot of money on Bitstarz Casino and had no issues depositing, but when I finally tried to withdraw my winnings, the problems started. They asked me for ID, address proof, and bank/statement verification. I submitted everything they requested, but my withdrawal kept getting cancelled again and again.Every time I sent new documents, they would ask for something else or reject the verification without properly explaining why. It felt like they were delaying the process and making it extremely difficult to cash out my money.After so many failed attempts and constant cancellations, I became frustrated and ended up cancelling the withdrawal myself. Very disappointing experience. Players should be careful and understand the withdrawal verification process before depositing large amounts.
08.05.2026 Trustpilot
Main Blackjack game is absolutely heinous
The Blackjack game that is the very first option under Table Games is probably one of the biggest Rip-Offs I have ever seen in my entire life. Mainly due to the fact that every time you hit on 12, 13, or 14, you Bust. And by every time, I mean EVERY TIME. Don't worry though, the dealer isn't affected by it. If you are skeptical, I recommend going to see it for yourself, it's so bad.
07.05.2026 Trustpilot
The odds are that I won't win every…
The odds are that I won't win every time, but I seem to lose every time I play. cheaters I wouldn't trust it I'm not going to spend another cent there. do what you want to do, I went every day on y'all's bull crap Chad jackpot spins but when I play that same game with real money I don't win ever. nice tactic....
05.05.2026 Trustpilot
This company has had lots of experience…
This company has had lots of experience ripping people off in the past even going bankrupt and changing owners. They are being investigated and took the wrong persons money this time. People beware of Bitstarz!!!!!
04.05.2026 Trustpilot
Olli let's here your response! 🤣 We comin 4 ya
Not impressed in the least ..I signed up for this site cause a friend recommended it to me knowing I play at ALOT of crypto casinos...I was ample, and bought 50 bux worth of bitcoin on-site which was smooth. Fair enough. Got a 100% bonus so my funds to start were about 114 bux in BTC...as per usual in the scamming algorithm sites, I won a bit on the first bonus I played...great right? Not exactly...from that bonus to zero they rinsed my balance...no wins of any kind in any game..buy a 25 bonus, win 1.26...buy a 20 bonus, win back 3 bux...buy a 60 bonus, win back less than 3 bux...what a fkn joke...same as the rest of the rinser casinos. They say fair probable play cause like the rest they use 'random number generators'...but as the code was disected during play, the algorithm is written the same as stake and cryptorino and 7bit and wild.io ect...all the same claims, all the same or similar code..."take their money" is the translation...now set all those facts aside, let's talk bonuses again. I deposited 50 bux and received about 64 in bonus funds...how special right? Not really...cause in order to cash out even a dollar of your deposit with a bonus attached, the player has to play thru it 40x! The highest of any crypto casino I've ever played...and I'm no amateur I've played 100's....40x🤣 so in order for me to cash anything out after the bonus was given, I had to play thru about 2300 dollars, on a 50 deposit...so if you dep 100, you gonna have to play over 5000 bux to cash out...there is a probability factor of ZERO % chance anyone will play thru that to reach the withdrawal phase...as with many other online, offshore (most likely registered in curaquo, the primetime scam central of the crypto world) casinos, trustpilot may claim otherwise, but there are most definitely paid bot reviews on this site...so whoever the olli character is that responds, address that too, as well as all my other accusations...which are probable and correct...I only lost 50 bux here...which wasn't a loss at all, just more research to prove how these supposedly fair casinos aren't actually fair at all...a RNG isn't random anymore, when an algorithm controls it 1.....and 2, the RTP function is assigned by the game creator and should not be allowed to be changed or tampered with..well, the function is written to be changeable in this sites code...hence, anyone ever cashout a decent chunk and get wrecked the following dozen or so deposits? That's not bad luck...or coincidence...it's the casino recovering the funds...these casinos never ever lose money..they shift it...so if one player wins big and takes it, the algorithm rinses the other players until that money is recovered by the casino..they never lose a dollar...they have a banner running thru the home page of recent wins, pretty damn good wins too...20k, 16k, 35k ect...don't get your hopes up...cause that's all money the algorithm is going to need to recover for bitstarz...as it's coded to never have red numbers on its balance sheet...so, in short, play wherever and whatever you want to play...just don't expect to ever win...I didn't get anywhere close to the withdrawal stage of this site, but I have heard personally from people and read on here and many threads on many sites, this place makes it as difficult as possible to withdrawal...I will never know cause the 50 I donated is all they will ever see...well, that, and arbitration paperwork at some point...cause what they don't realize, is jurisdiction for a few agencies never spoken about appreciate the leads given to drown out another curaquo based casinos...if you don't believe me, shoot over to Google and read a hit about stake.us🤣 cause here's the thing about money none of these scammers seem to realize...it has no borders of jurisdiction...and it ALWAYS has a trail that's impossible to hide...so Ollie or Olli whoever you are, tell me one thing I've stated here that is false...just one thing...you cant...but if you try, I'll update this review with our private TG channel which you can ask to join and if we let you in it has all the receipts and proof of everything I have claimed here...as I'm not a bitter or angry gambler...Im part of AnonymousWEB3. A movement that takes great pride in putting thieves where they belong.*edit- had to remove the end of review to fit this. 1st, every word is spaced on my end🤷. 2nd, I wasn’t saying yall work together, I was saying your algorithm code is written the same to rinse players. 3rd, can you post a link to the 3 audits(this answer will be no) 4th, you didn’t answer or address any of my actual questions and concerns 5th, my bad, the amount was 114. Playthru around 2200. Regardless, 2000 is insanity on $50 and 40x is not the norm. 6th & most important, if so legit, why are you registered in Curaquo? The scam capitol of the world…
03.05.2026 Trustpilot
I should have learned by now…….
Never been able to cash out. Not even one time. Janky sites like CafeCasino at least don’t just take, take, and take.
01.05.2026 Trustpilot
BitStarz blocked my withdrawal and confiscated winnings after allowing deposits
I had a very disappointing experience with BitStarz.I deposited and played normally on their platform without any warning or restriction. My balance reached approximately $4,130.However, when I tried to withdraw my winnings, my account was suddenly flagged as a duplicate linked to an old self-excluded account. This was never enforced or mentioned at the time of deposit.BitStarz allowed me to deposit and play freely, but only applied this rule at the withdrawal stage, which is very unfair and misleading.As a result, they confiscated all my winnings and only returned my last deposit.If my account was truly restricted, I should not have been allowed to deposit or play at all.This experience has damaged my trust in the platform. I advise others to be cautious.I have full evidence including chat logs and transaction history.
01.05.2026 Trustpilot
2k payout canceld due to false rules
I activated a bonus where its not allowed to spin above 5.-. So i played and won a super scatter on 2.- then i played a few 100.- buyins on 0.2.-. Won above 2000.-. Because of the bonus i had to play for 4k. Did that and wanted to pay out. Received only the initial 200.- instead of the 2k because buyins of 0.2.- exceed the 5.- however the bet size is lower. Never ever bitstarz. Didnt even get the 880 of the super scatter.
30.04.2026 Trustpilot
Stay away from this BitStarz casino!!!
Stay away from this BitStarz casino!!!After registering, I uploaded documents to verify my account. After a couple of hours, I contacted the live chat because my documents were still pending. The agent responded, “Verification is only required when you make a withdrawal.”I spent $300 on this site because I kept losing. But when I tried to withdraw $70, they suspended my account without notice. I contacted live chat, and after 5 to 10 minutes, I received an email from support.They confiscated my winnings—the $70 withdrawal—and claimed that I have multiple accounts. This is a scam! At the beginning, I wanted to verify my account, but when I tried to withdraw, they suddenly accused me of having multiple accounts.Condolences, BitStarz—that’s my tip. Keep my money.SCAM BUGS.
29.04.2026 Trustpilot
Website is terrible bonuses are non…
Website is terrible bonuses are non exsitant and the layout is weird i honestly dont know how it has some good reviews. They must be fake because when you read the negative ones it actually makes sense so i would AVOIDUpdate: im sorry i hurt your feelings Olly do you need a minute? If you read i said the bonuses NOT deposit bonuses... so unfortunalty it failed you there buddy. There is so many reviews of casinos because like the casino you work at everyone is sick of being ripped off while these affiliate gamblers some how win 10s of thousands so again im sorry i hurt your feelings or the casinos feelings. I hope you can work through this mate much love
27.04.2026 Trustpilot
I signed up with this casino for the…
I signed up with this casino for the first time. I won and off my winning I wagered and won more they were in the process of cashing me out that all of a sudden it was canceled at apparently someone had an account using my same Ip adress which I’ve never made an account and no one but I gamble in my house hold. The agaent told me that some times internet providers recycle and reuse Ip addresses. And when I signed up for it with my iPhone I sign up threw my google internet app but when it sent me an email to verify to my iCloud I clicked on it and it verified me threw my safari internet which of course uses they use both the same Ip I tried to explain this to the person I was chatting with than they said I wasn’t eligible for the bonus which is crazy cause if I wasn’t using the same Ip address and someone else used it before I pretty sure it would of detected it before verified my email address cause it still let me play bonus win and win off that bonus to cash out. I’m sure it would of detected it when I signed up not after I was already cashing out
26.04.2026 Trustpilot
They denied Withdrawal and took my funds
I made a deposit 500$. Then found a game and noticed they gave me a 400$ bonus i never signed up for. Perfect! Played for couple hours. Tried to cash out at 3500$. It wouldn't let me because of a active bonus. Played more. Then i was finally able to cash out 5000$. It was pending Until a email came inn saying there was a maximum bet amount while wagering a bonus. So they took the 5000$ away. And left me with only the 500$ i deposited. Stay away from this online casino
21.04.2026 Trustpilot
I've been on this site for years never…
I've been on this site for years never had a problem. But I was at a motel with a friend that's never used crypto and I deposited money on to the account she created that I recommended and deposited 50 bucks for them and they received the welcome bonus what made it a 100. They did the playthrough of 2000 and had a 400 dollar balance and went to cash out and received a email saying the welcome bonus has been used before on the IP address. Keep in mind there on the motels guest wifi. They took all the winnings and left the deposit amount . And locked them out of there account with that deposit still on there. So not cool. Never recommending nor playing here again after this.And your wrong this has nothing to do with me. I wasn't playing. I'm just speaking in the behalf of a friend. Because this ain't right.
17.04.2026 Trustpilot
I have stage 3 cancer and was up all…
I have stage 3 cancer and was up all night sick so to take my mind off my stomach hurting I was messing around on the website and came across bitstarz so I signed up and played and won alittle money and went to withdrawl and they said I have same ip address as another player well since I can't work I live in low-income housing which provides free wifi to me and 16 other apartments and that's why my ip address was same as someone else's I explained my situation and even said I could get proof from my apartment manager saying I live alone and there was no way someone from my house could have also played there,,the support guy wad rude and they didn't care what I had to say at all,,im very disappointed for a few minutes I was kinda happy I had won somthing despite everything I have going on,,I can't help im low-income right now and can't work and I can't help I share wifi with 16 other family's,,I dont it was very fair at all
17.04.2026 Trustpilot
If you closed your account, thinking you can open a new one ( PLEASE READ THIS)
My experience with BitStarz ended up being very disappointing, especially because I had been playing there since 2022.They told me my account was not eligible because it was linked to a previously self-excluded account, and that it should never have been active in the first place. But even with that, they still accepted my deposits and kept the money. When I asked for a refund of my deposits, they refused and said it was for my “protection.”That is what makes no sense to me. If a casino truly cares about protecting players, it should not keep money deposited into an account that it says should never have been allowed. It should refund the money. Accepting deposits and then refusing to return them while calling it responsible gaming feels deeply unfair.To be fair, I understand that I violated their duplicate-account policy. I am not denying that. I had closed accounts before and later opened new ones again. I also admit I did not read the terms carefully, and that part is on me.But this is exactly why I think their system is a problem. If they were really enforcing responsible gaming properly, they should have blocked the duplicate account immediately, before allowing deposits and gameplay. Instead, the account stayed active, deposits were accepted, and the issue only became serious once I tried to cash out.Over time, I believe I lost more than $10,000 on BitStarz, possibly much more. For me it was mostly entertainment, and many times I did not even cash out when I had the chance. I remember one of my earlier accounts went up to around $5,000 and I still lost it all without withdrawing once ( trustpilot’s policy not allowing me to show my email, but ask me anytime if you want proves ). This time, I deposited a little over $500 and when I finally tried to cash out, that is when they decided to act.That is why this feels less like “protection” and more like selective enforcement. If I lose, the account is allowed to stay open. If I try to withdraw, suddenly the account should never have existed.I know BitStarz has a lot of positive reviews and a strong reputation for fast payouts. I used to like playing there too. But people should be careful. A platform can seem great while everything is going smoothly, but the real test is how they handle problems, and in my case, they failed badly.What bothered me most was not just the account closure. It was the fact that they took the deposits and then tried to frame it as responsible gaming. If they are serious about player protection, they need to stop duplicate or self-excluded accounts the moment they are created, not wait until someone tries to withdraw. Otherwise, another player could lose $10,000 or $20,000 the same way before ever finding out.I am not as angry as I was when this first happened, but I am still disappointed. More than anything, I regret all the money I lost there over the years. In the end, this whole situation happened over a little more than $500 that I asked to have returned.Hi Olle Just in case you understand english, I said I accepted my fault but was talking about the way you guys let me deposit all that money to take it at the end. I hope this is easier to understand
16.04.2026 Trustpilot
Stay far away from this site
Stay far away from this site, unless you want to throw your cash away. Easily the worst site I've played on , it took me 16 minutes to lose 40 euro at 40 cent spins
15.04.2026 Trustpilot
I got the no deposit free spins
I got the no deposit free spins. I did my whole playthrough bonus. And was going to cashout... just 80 dollars. They denied me saying that there was someone else who already claimed the free spins on my ip. But thats impossible because my internet is not wifi and my phone is not shared. Nobody else would have been using my cellular data. So i know nobody was playing at the same time as me. Its only !$80 but i will be taking them to small claims over it, making reviews on these sites. And posting to social media about staying away from this site.TLDR Liars and scammers do not use!
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