Zoccer Casino— player complaints: 12 in English

12 Complaints

1↑ Last 30 days

4 Unresolved

9.7564977019213d Last complaint

74.1 Risk index

€169,500 · 386 AUD Disputed sums

Zoccer Casino: 12 complaints filed in English across 2 platforms, 4 still open, disputed sums €169,500 · 386 AUD. Most of them are about withheld payouts (58%). Risk index 74.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-01.

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What players complain about

Withheld payouts 58% 7

Account blocks 17% 2

Other 17% 2

Game fairness 8% 1

Unresolved 4 Closed, no outcome 4 Status unknown 4

Sources

Casino Guru 8 Trustpilot 4

Complaints by month

Questions and answers

How many complaints are there about Zoccer Casino?

The English-language record holds 12 complaints from 2 platforms, 4 of them without a resolution; 4 carry no status from the platform. The latest one is dated 2026-10-01.

What do players complain about?

Mostly withheld payouts — 58% of cases, then account blocks (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 74.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

01.10.2026 Trustpilot Withheld payouts

Wniosek wyplaty nie zrealizowany od 5dni. Brak odpowiedzi e mail. Ciągle przepraszanie na live czat i obiecywanie ze w k

Wniosek wyplaty nie zrealizowany od 5dni. Brak odpowiedzi e mail. Ciągle przepraszanie na live czat i obiecywanie ze w krotce niebawem itp. OMIJAJCIE WIELKIM LUKIEM TE PSEUDO CASYNO A JUZ NAPEWNO NIE WPLACAJCIE NIC BO SA OSZUSTAMI I NIE WYPLACAJA WYGRANYCH.

06.08.2026 Casino Guru Withheld payouts Closed, no outcome

Zoccer Casino - Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He reported that three €500 withdrawals from July 16–18 had remained pending for around two weeks, while the casino later claimed a monthly withdrawal limit had been reached, which he disputed as incorrect. We closed this complaint as a duplicate and continued the matter in the previously opened case to avoid further confusion.

06.08.2026 Casino Guru Withheld payouts Unresolved

Zoccer Casino - Player’s withdrawal is delayed due to verification issues.

The player complained about delayed KYC verification and withdrawals at Zoccer Casino. After verification was eventually completed, withdrawals resumed, but the player remained limited to €500 per withdrawal, with only three pending withdrawals allowed at once. Because individual withdrawals were often delayed for one to two weeks, the player was unable to effectively use the €7,000 monthly withdrawal limit and requested an alternative payout plan. Casino Guru repeatedly contacted Zoccer for clarification and assistance, but the casino did not respond. The complaint was therefore closed as Unresolved due to the casino’s lack of cooperation.

05.08.2026 Trustpilot Withheld payouts

Banda złodziei i oszustów mają setki kasyn z identycznymi stronami nie usuwają kont klientów nie wypłacają pieniędzy to

Banda złodziei i oszustów mają setki kasyn z identycznymi stronami nie usuwają kont klientów nie wypłacają pieniędzy to złodzieje Sieć oszustów

03.08.2026 Casino Guru Withheld payouts Closed, no outcome

Zoccer Casino - Player’s winnings haven’t been received yet.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We explained that withdrawals could take up to 14 days due to KYC checks or processing delays and asked him to wait and cooperate with the casino. As he did not respond to our follow-up messages, we were unable to continue the investigation and the complaint was now closed for the moment.

28.07.2026 Casino Guru Account blocks Unresolved

Zoccer Casino - Player’s account is closed after cashback.

The player from Australia, who was a VIP member, had his account locked and deleted after receiving a cashback offer. He cautioned others to avoid this casino. He reported that he still had just over 4k in real money winnings in the account, was fully verified, and had played slots without a bonus. We tried to contact the casino and requested supporting evidence, but the casino did not reply despite several extensions and repeated attempts. As a result, the complaint was closed as unresolved because the casino failed to cooperate, so we could not properly investigate the case.

22.07.2026 Casino Guru Other Unresolved

Zoccer Casino - Player's account remains open after requesting closure.

The player from Spain had requested account closure due to gambling addiction but continued to have access to the account, which led to further losses. After reaching a balance of €17,500, he informed customer service again about his situation, but the account was not blocked, and he subsequently lost his entire balance. He sought the payout of his funds, claiming negligence from the casino regarding responsible gambling. We acknowledged that the casino had failed to apply the self-exclusion promptly and agreed that any refund should include the balance at the time of the closure request. However, due to the casino's lack of sufficient response and failure to provide requested evidence, the complaint was closed as unresolved.

20.07.2026 Casino Guru Withheld payouts Closed, no outcome

Zoccer Casino - Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that his pending withdrawals and KYC verification had not been processed for over two weeks. We advised patience and cooperation with the casino, noting that withdrawal delays could occur due to KYC or a high volume of requests. The complaint was redirected to an existing thread that was already handling the case, and this duplicate complaint was closed to avoid confusion.

17.07.2026 Casino Guru Other Unresolved

Zoccer Casino - Player’s account remains open despite self-exclusion request.

The player from Germany struggled with gambling addiction and had repeatedly requested the permanent closure of his account at Zoccer Casino, but his requests were ignored. Despite informing the casino of his situation, he continued to receive promotional offers, which led to further losses. The complaint was closed as unresolved due to the casino's failure to respond to multiple requests for information and cooperation. The lack of response prevented an investigation into why the account was reopened and the losses incurred afterward. As a result, the casino’s safety rating was negatively affected.

06.07.2026 Casino Guru Account blocks Closed, no outcome

Zoccer Casino - Player's account is closed and withdrawal is blocked.

The player from Ireland is unable to withdraw their balance of €7000 and cannot access their account.

02.07.2026 Trustpilot Withheld payouts

Od ponad tygodnia nie chcą mi wypłacić pieniędzy z konta mam dwie oczekujące wypłaty na, kilka tys zł , ciągle wciskają

Od ponad tygodnia nie chcą mi wypłacić pieniędzy z konta mam dwie oczekujące wypłaty na, kilka tys zł , ciągle wciskają mi ten sam kit o obciążeniu wypłatami, zaczynam myślec o krokach prawnych przeciwko nim bo już nie wiem jak odzyskać swoje pieniądze. Nie polecam nikomu szkoda nerwów

17.05.2026 Trustpilot Game fairness

Nie podoba mi się że gadacie o uczciwej grze. W rzeczywistości ile byś nie wpłacił i tak to nie da nic wygrac

How the risk index is calculated and how complaints are labelled — the method behind this section.