Fragabet Casino— player complaints: 6 in English

Player is experiencing delayed withdrawals. [Withdrawal] — unresolved

Player's withdrawal is delayed and account is blocked. [Withdrawal] — unresolved

Player's winnings have been confiscated. [Winnings dispute] — rejected

The player from Buenos Aires faced ongoing issues with the casino, experiencing delays in payment for 20 days. He was only allowed to withdraw small amounts daily and had attempted multiple payment methods, all while deposits were processed without issues. He reported that the provider limited withdrawals to 25,000 per day while 400,000 in winnings remained pending. We asked for updates and confirmation of KYC/alternative withdrawal methods, but no further response was received from him. As a result, the complaint was closed for now due to lack of response, with no further investigation possible.

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The player from Chile was facing issues with withdrawing his winnings, which had been rejected for two weeks despite having a fully verified account without restrictions. The casino's support provided excuses related to their payment provider but failed to resolve the issue. He had no previous successful withdrawals, used bank transfer, and was told crypto withdrawals would require a minimum deposit with that same method first. We asked him to confirm whether he had retried the withdrawal or made a crypto deposit, but he did not respond to our follow-up messages. As a result, we closed the complaint due to lack of response, and no further investigation could be completed.