Zip Casino: 9 complaints filed in English across 2 platforms, disputed sums €8,000. Most of them are about withheld payouts (56%). Risk index 18.0. Texts below are the players' own words, as published on the source site; last complaint 2026-07-27.
The English-language record holds 9 complaints from 2 platforms; 8 carry no status from the platform. The latest one is dated 2026-07-27.
What do players complain about?
Mostly withheld payouts — 56% of cases, then verification (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 9
27.07.2026Casino GuruWithheld payoutsClosed, no outcome
Zip Casino - Player's withdrawal is being delayed.
The player from Portugal faced issues with withdrawals being repeatedly canceled, with the casino citing a supposed daily limit of 10,000€, which he disputed as inaccurate. We asked him for details about previous withdrawals, pending requests, KYC completion, and whether any bonus was active, but he did not reply. As a result, we were unable to investigate further and the complaint was closed for now due to his lack of response.
05.11.2025TrustpilotBonus terms
i deposite 130e with bonus money. 100%deposite bonus. I plyed few hours and i rise my balance 700e. I make mistake and
i deposite 130e with bonus money. 100%deposite bonus. I plyed few hours and i rise my balance 700e. I make mistake and cancelled bonis money and all my money went gone. Balance 0. I dont understand why even this kind bossibility exist, absolutly madness. How idiot wants give all his money away. ME.
26.09.2025TrustpilotVerification
They are criminals, unable to make withdraw for months sending document after document, they are scammersDONT DEPOSIT
They are criminals, unable to make withdraw for months sending document after document, they are scammersDONT DEPOSIT
22.09.2025TrustpilotWithheld payouts
Cashout arrived eventually, but the route was a maze of pending and rechecks.
Cashout arrived eventually, but the route was a maze of pending and rechecks.
11.08.2025TrustpilotWithheld payouts
Avoid at all cost. Impossible to get your money out.
Avoid at all cost. Impossible to get your money out.
25.09.2024TrustpilotVerification
Uploaded correct documents and a month later still not verified or even looked at.. Avoid.. 100% scam
Uploaded correct documents and a month later still not verified or even looked at.. Avoid.. 100% scam
23.08.2024TrustpilotWithheld payouts
Absolute worst company I have dealt with by a lo g shot!Customer support is useless, unable to assist with anything. Not
Absolute worst company I have dealt with by a lo g shot!Customer support is useless, unable to assist with anything. Not willing to make payment for customers after withdrawals and constantly moving the goal posts with the verification process. Nobody is able to assist, no managers available ever to
13.06.2024TrustpilotWithheld payouts
They keep promising UP TO 72 hours withdrawal time. I have waited way longer, i’m not sure if i ever get my money. Stay
They keep promising UP TO 72 hours withdrawal time. I have waited way longer, i’m not sure if i ever get my money. Stay away from this site if you will secure your winnings!!
27.11.2023TrustpilotOther
This casino is joke. Nothing works there.Bonus not work.Not responsibility tools.Support email not exist.Over half of sl
This casino is joke. Nothing works there.Bonus not work.Not responsibility tools.Support email not exist.Over half of slot not works.Verification not works= You cannot withdrawal any money.Chat support dont care about issues what you report.
