BetRepublic Casino— player complaints: 7 in English

Reason: Delayed payment I would like to file a complaint regarding a 400 CHF withdrawal from BetRepublic.It has now been 3 business days since I requested my withdrawal, and the money has still not been received.I contacted BetRepublic’s customer support to ask for an explanation. They only told me that there was an “unexpected delay”. They did not provide any further explanation, nor did they give me any estimated date or timeframe for when my withdrawal will be processed.I understand that unexpected delays can sometimes happen, but I believe that after 3 business days I should at least receive a clear explanation and a reasonable timeframe.Withdrawal details:Amount: 400 CHFTime elapsed: 3 business daysWithdrawal status: Verification...BetRepublic’s response: “Unexpected delay”No specific payment date or timeframe was provided.I would appreciate AskGamblers’ assistance in contacting BetRepublic and helping me resolve this issue.I simply want my 400 CHF withdrawal to be processed and paid, or at least to receive a clear explanation regarding the reason for the delay and when I can expect to receive my funds.Thank you for your assistance.

Reason: Delayed payment I requested a withdrawal of 35,000 HUF from BetRepublic on Thursday. The withdrawal was made to my bank card.It has now been 5 business days, and the withdrawal is still showing as “Under Review – Your transaction request is being processed.”I have contacted BetRepublic's live chat several times and also contacted their support team by email. They repeatedly asked me to be patient and stated that their Financial Department is aware of the delays.BetRepublic's support team also informed me by email that, according to their Terms and Conditions, withdrawal requests are normally processed within 3 business days. However, my withdrawal has already exceeded this timeframe.I have not been told that my withdrawal was rejected, and I have not been informed that any additional documents or verification are required from me.I would like AskGamblers to help me investigate this delayed withdrawal and assist me in receiving my 35,000 HUF.

Reason: Delayed payment I am submitting a complaint regarding a delayed €400 withdrawal from BetRepublic Casino.I requested the withdrawal on 26 August 2026 at 13:48:46 using Withdraw to Card.Transaction ID: d5ae16­01-­4dd­d-4­b5a­-88­2e-­feb­0a0­09242bAs of 1 September 2026, the withdrawal is still shown as “Under Review” and has not progressed to the Approved, Processed or Completed stages.BetRepublic's terms state that the finance department processes withdrawal requests within 3 business days, subject to the conditions stated in their terms. During my conversations with customer support, I was specifically told that the 3-business-day period would be completed on 31 August.I have contacted BetRepublic support repeatedly. Their representatives have told me that my account is in good standing, that the withdrawal is being processed, that the relevant department is aware of the delay, and that it will be processed as soon as possible.No additional verification documents have been requested from me and support has not identified any specific problem with my account or withdrawal.Despite repeatedly asking what specifically is preventing my withdrawal from being approved, I have not received a concrete explanation. The withdrawal remains under review.I have now also submitted a formal written complaint directly to BetRepublic.I am requesting AskGamblers' assistance in having BetRepublic process and pay my €400 withdrawal without further unnecessary delay.

The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.

The player from Spain faced an unjustified delay in processing a withdrawal request made to his Skrill e-wallet on July 6th, 2026, despite having a fully verified account. The transaction had been "under review" for 5 business days, and customer support had been unresponsive to his follow-up inquiries. We explained that such withdrawal delays could be normal and advised him to wait up to 14 days while the casino completed any KYC or game-history checks. As he did not respond to our follow-up messages, the complaint was closed for now due to lack of cooperation, and no further investigation could be carried out.

The player from Austria had requested multiple times for her accounts at Betrepublic, Golisimo, and GoKong to be blocked due to gambling addiction, but they remained open, allowing her to deposit without limit since May 14th. She reported that BetRepublic did not close her account despite repeated self-exclusion requests, while the casino claimed closure was pending confirmation and later said the account had been closed. We asked for the relevant emails and deposit history, but the casino failed to provide the needed cooperation and evidence in time. As a result, we closed the complaint as unresolved because a thorough investigation was not feasible without the casino’s response.

The player from Switzerland had requested a self-exclusion due to concerns about his gambling but did not receive a response from the casino. He stated he had lost approximately €3,000 because of the casino's inaction and was also facing issues with €3,000 in winnings that were being withheld. The player was asked to provide evidence of his account closure requests and communication with the casino to proceed with the investigation. Due to the player's lack of response to these inquiries and reminders, the complaint was closed without resolution at that time. The player was informed that he could reopen the complaint if he chose to resume communication.