PlayiO Casino— player complaints: 20 in English

The player from Germany had been trying to close her casino account since April 2025 due to gambling addiction but had been unable to do so despite making deposits totaling approximately €5900. She had received no response from the casino regarding her request. We contacted the casino, and the issue was resolved after the casino confirmed that a €5900 refund had been processed and sent from its side. The player later confirmed receipt by marking the complaint as resolved, so the case was closed as resolved.

The player from Germany had been waiting for fifteen days to withdraw a total of €3,811 from Won PLAYIO, with the funds divided into three payouts of €500 each. She was concerned about potential additional document requests that could have further delayed her withdrawals, despite the website stating that no verification was necessary at that time. The player eventually received a request for account verification, submitted the required documents, and after a prolonged delay with no feedback, the casino confirmed that the verification was in process. Partial payments of €1,500 were made, and the player continued withdrawing the remaining balance in installments due to a withdrawal limit of €500 per 24 hours. The complaint was marked as resolved after the player confirmed receipt of the payments.

The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported a delay in receiving a €60 withdrawal, which was addressed by advising patience due to possible KYC verification or processing times. After the recommended waiting period, the player confirmed receipt of the payment. The complaint was then marked as resolved by the Complaints Team.

The player from Germany faced a delay in receiving his first withdrawal of €1500 from PlayIO, waiting for two weeks. He was concerned about the maximum withdrawal limits in the casino. The player confirmed he had not made any previous withdrawals, had not completed verification due to the casino's active request, and had played with real money rather than bonus funds. The first €1500 was eventually received, but further communication from the player ceased. The complaint was closed due to lack of response, with the option to reopen if the player resumed contact.

Waiting 9 days now for a withdrawal of over €100, same as everyone else...copied and pasted answers from Live Chat, understanding my frustration! emailed support and no word back from them.I am going to hang on to see if money eventually arrives but no more money going into that app. Other apps pay

No payout of 400, my payout is pending since 2 weeks and same responses from live chat. Very disappointed

withdraw on march 18 2026 for 100 its march 24 such a small amount and 6 days whyDont waste yr money

Trash scam casino, dont play there u will be scameds every time...

I am publicly reporting Playio10 (playio10.com) for failing to process my withdrawal for 32 days.My withdrawal request was submitted on January 27th. As of today, I have not received my funds. I have sent multiple emails and received either no response or vague and misleading answers.An agent named

Totaly scam and dont fall for it.. any promotional bonuses are false specially from there on sister site.. they not even recognized it..

Been waiting over a week now for my withdrawal to be processed. There live chat just keep giving same copy and paste excuses. And then just leave the chat when you try to press them further. Be very wary using this site . Update, got paid in full after nearly 10 business days. Don't know why the u

Scam casino, the “24/7” chat doesn’t work. They won’t reply to emails, and won’t approve withdrawals. Avoid here at all costs 100% a scam.

A very bad casino maybe a scam dont deposit your funds in this website. I won 10000 euros and i receive only 120€ .Too many days for withdrawals.Also now they said to me that the casino is about to close and they block my account.Scamers do not put your money in this casino

i made a withdrawal request more than a week ago and all i get are excuses about the delay in paying. I am not sure if this casino is a legitimate or fraud. please let me know

Happen to me the same that people are saying cant withthrawl they say 3 working days but nothing no money received avoid this kind of casinos that makes you waiting days until you lose patience and cancel your winnings and lose it gambling again casinos that dont pay with rapid transfer or in one da

Tried to make a deposit & it would not go to my bank so I tried to cancel & couldn't

I never recommend this casino to anyone be careful guys they are scammers. They don't let you withdraw more than 500e per day but they let you deposit even 1 million, the withdrawal as per their Terms and conditions takes 3 business days I made a withdrawal on the 6.04.2025 and up to now I didn't re

Illegal Casino/sportbet Site, Like much other. Won 500€, Not gonna payout until now. Withdrawal request was 19.03. support Just says that could be in "Individual cases". Never Play Here or on other Sites, gambling is bullshit!I should have known, that this is scam. So its a part of my fault...

I never write reviews, but in this case I have to. This site, playio (in this case its the dot com one) is the absolute worse online casino website you can ever be associated with. Aside from their horrid customer service, the biggest issue is that you can not get away from them nor close your accou

Hallo, habe bei Playio Casino im Spiel ZENTAURUS POWER SPINS die Risikoleiter auf 140 Euro gedrückt...das Spiel friert direkt danach ein und ich kann die 140 euro nicht annehmen...zudem hat sich mein aktueller Kontostamd auf 0 gesetzt ich weiß aber das da noch ca.200 Euro darauf waren!!! Alle Versuche (st. ca 2 Wochen) mt de Kundendienst eine Lösung zu finden schlugen fehl..man erwartet von mir daas ich inder Bet-History den Vorgang selber entdecke und die Id etc... durchgebe...ABER wenn ich versche die BET HIstory zu durchsuchen---kann ich jedesmal nur den Verlauf für 1 Stunde des jeweils eingestellten Tages durchsuchen...dann schmiert auch die eite hoffnungslos ein und ich kann nicht weiterscrollen ... Bitte Bitte sag mal einer da Bescheid...damit es weitergeht...ich kann gegen die Ignoranz vom Kundendienst nicht mehr an!