Zinkra Casino— player complaints: 12 in English

12 Complaints

0▼ Last 30 days · was 2

1 Unresolved

32.646974232407d Last complaint

17.4 Risk index

€4,700 · 1,419 CAD Disputed sums

Zinkra Casino: 12 complaints filed in English across 2 platforms, 1 still open, disputed sums €4,700 · 1,419 CAD. Most of them are about withheld payouts (50%). Risk index 17.4. Texts below are the players' own words, as published on the source site; last complaint 2026-09-09.

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What players complain about

Withheld payouts 50% 6

Bonus terms 25% 3

Verification 8% 1

Other 8% 1

Game fairness 8% 1

Status unknown 10 Resolved 1 Under review 1

Sources

Trustpilot 8 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about Zinkra Casino?

The English-language record holds 12 complaints from 2 platforms, 1 of them without a resolution; 10 carry no status from the platform. The latest one is dated 2026-09-09.

What do players complain about?

Mostly withheld payouts — 50% of cases, then bonus terms (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 17.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

09.09.2026 Casino Guru Withheld payouts Under review

Zinkra Casino - Player’s withdrawal has been delayed.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:

04.09.2026 Casino Guru Withheld payouts

Zinkra Casino - Player believes that their withdrawal has been delayed.

The player from Alberta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Alberta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

11.08.2026 Trustpilot Other

Also, they are unresponsive when trying to close your account. I sent an email a few weeks ago requesting account closur

Also, they are unresponsive when trying to close your account. I sent an email a few weeks ago requesting account closure. No response. Tried contacting live chat just now, no response. Just confirms this is a dodgy casino.

30.07.2026 Casino Guru Withheld payouts Resolved

Zinkra Casino - Player claims that payment has been delayed.

The player from the Netherlands requested a withdrawal less than two weeks before submitting this complaint. At that time, the payment had not yet been processed. The player reported that their €2,350.19 winnings were locked, their account had been KYC-verified, and the casino had removed all available withdrawal methods while ignoring their emails and blocking access to live chat. After we reviewed the case and called on the casino to respond, the player marked the complaint as resolved. Therefore, the complaint was closed as resolved.

06.07.2026 Casino Guru Withheld payouts

Zinkra Casino - Player’s winnings haven’t been received yet.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that despite completing verification, the casino had refused to process his withdrawal of €2350 and had stopped responding to his emails. The issue was resolved after the player confirmed the withdrawal had been processed. We marked the complaint as resolved in our system.

17.05.2026 Trustpilot Game fairness

Very bad online casino, no entertainment at all. Even with 200% bonusmoney or without, and with real money no chance her

Very bad online casino, no entertainment at all. Even with 200% bonusmoney or without, and with real money no chance here to win. Poor lowresults in slotgames, very dissapointed in your Slotgames. Only deposits and nothing else.. greedy casino you dont have fun after many deposits in a row. 4.3 star

14.05.2026 Trustpilot Verification

They stated i was completely verified. It showed in my personal info. My withdrawal was in progress. And then they chang

They stated i was completely verified. It showed in my personal info. My withdrawal was in progress. And then they change the verification info to not completed. They keep asking for more papers. Papers which i cannot provide. They steal your money. DONT TRUST THEM

27.09.2025 Trustpilot Withheld payouts

How long does a withdrawal request should take after being fully verified in this Casino? I have been waiting for the

How long does a withdrawal request should take after being fully verified in this Casino? I have been waiting for the withdrawal of my small winnings until now. It's been fourteen days already (Sept 13, 2025) today and my withdrawal request are still in progress. This is record breaking when it

07.09.2025 Trustpilot Bonus terms

It's the first time in my life that a casino turns my real balance into bonus balance even after giving up my bonus. Rea

It's the first time in my life that a casino turns my real balance into bonus balance even after giving up my bonus. Real money with 40x wager requirement. In ANY other casino IF i give up my bonus whenever I want, I play with real money only.That's ridiculousI will update my review if they solve th

23.07.2025 Trustpilot Withheld payouts

4 days of a withdrawal and nobody give-me answers or help-me!A real “scamsino”, I made a withdrawal by 4 days and just s

4 days of a withdrawal and nobody give-me answers or help-me!A real “scamsino”, I made a withdrawal by 4 days and just still pending! On the chat they just say “just wait”.

24.06.2025 Trustpilot Bonus terms

They stole my winnings by making a claim I was using a bonus and therefore the winnings had to be forfeited. I purposely

They stole my winnings by making a claim I was using a bonus and therefore the winnings had to be forfeited. I purposely never accepted any bonus. This casino scammed me really badly, they aren’t honest and don’t even answer me when I contested the forfeiture. I just want proof that shows I accepted

05.05.2025 Trustpilot Bonus terms

I didn't expect this casino with the highest rating I've ever seen to scam me like this.. probably 90% fake reviews.i go

I didn't expect this casino with the highest rating I've ever seen to scam me like this.. probably 90% fake reviews.i got the welcome bonus I completed the wagering took me around 5 days..but anyways when I tried to withdraw they told me I breach the terms of bonus.. I played restricted slots as th

How the risk index is calculated and how complaints are labelled — the method behind this section.