BDM Bet Casino— player complaints: 9 in English

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Sep 2026 Automatic translation:

Player's withdrawal is delayed due to excessive verification. [Withdrawal] — unresolved

Player's balance has been confiscated after account closure. [Account] — rejected

Player’s account has been closed unfairly. [Account] — waiting

Player’s withdrawal has been delayed due to verification issues. [Withdrawal] — unresolved

Player’s account has been closed after withdrawal attempt. [Withdrawal] — waiting

The player from British Columbia had won $1,814 but faced account closure after the casino requested additional documentation, including a full bank statement, which they could not generate promptly due to their bank's policy. Despite their efforts to provide alternative proof of funds and attempts to communicate with the casino, they were placed in a challenging position while the verification process remained unresolved. We later clarified that the case had moved from Source of Funds to Source of Wealth verification, and the casino eventually accepted the player’s alternative evidence, reopened the account, and reinstated the balance. The player confirmed receipt of the first withdrawal and that the remaining withdrawal was being processed, so the complaint was marked resolved.

The player from French Guiana struggled with a prolonged verification process since last November, facing multiple document requests, including proof of cryptocurrency purchase that he could not provide. Despite having submitted various documents previously, the casino continued to request more, leading to frustration. We were unable to proceed further because he did not respond to our messages, inquiries, and reminder, so the complaint was closed for the moment due to lack of communication.The player from French Guiana struggled with a prolonged verification process since last November, facing multiple document requests, including proof of cryptocurrency purchase that he could not provide. Despite having submitted various documents previously, the casino continued to request more, leading to frustration. We were unable to proceed further because he did not respond to our messages, inquiries, and reminder, so the complaint was closed for the moment due to lack of communication. Written by TomasComplaint Specialist Submitted: 18 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from Ireland faced difficulties withdrawing funds from BDMbet casino because the casino refused to change his IBAN for withdrawals, as his MiFinity IBAN was no longer valid. Despite providing evidence and having transactions verified via Skrill, BDMbet demanded verification for MiFinity, which hindered the withdrawal process. The player expressed concerns about the lengthy verification process and the necessity of providing additional documents that he could not obtain. The Complaints Team engaged with BDMbet to clarify the situation, but ultimately, the complaint was closed due to the player's lack of response to requests for further documentation. Later, upon the player's request, the complaint was reopened when the account showed as verified, and the withdrawal process was monitored. After further document submissions and verification delays, the account was closed and the balance forfeited due to an alleged failure to provide documents. The player contested this, providing the requested documents again. Eventually, BDMbet confirmed that all documents had been reviewed and approved, and the player was allowed to withdraw his funds. The complaint was then marked as resolved following confirmation of the successful withdrawal.