Wintopia Casino— player complaints: 23 in English

Case Details:Disputed Amount: 500 EURDate of Incident: 10th September 2026Category: Delayed Withdrawal & VIP Level Manipulation Description:My player account is fully verified (KYC passed). I hold the high loyalty status VIP Level 8. On September 10th, I requested a regular withdrawal of 500 EUR. Si

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 15 Sep 2026 Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 15 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. The complaint was then marked as resolved after she confirmed that the issue had been settled and used the dedicated resolution button. We closed the case in our system because the player confirmed that the matter had been resolved.The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. The complaint was then marked as resolved after she confirmed that the issue had been settled and used the dedicated resolution button. We closed the case in our system because the player confirmed that the matter had been resolved. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 | Resolved : 02 Sep 2026Automatic translation:

The player from Ireland was facing delays with a withdrawal request made over a month earlier and had not received a response from his VIP manager despite being fully verified and having successfully withdrawn in the past. He confirmed that his account was accessible, that he had been verified for months, and that his last withdrawal had been on 6 June. After we requested further details about the delayed payouts and payment method, he reported that the casino had paid out everything. The complaint was resolved because the winnings were processed in full.

The player from Greece faced issues withdrawing his winnings from Wintopia casino after completing the wagering requirements. His withdrawal was canceled despite successful past withdrawals, and he received no response to his follow-up inquiries. We requested and reviewed the casino’s evidence, which showed promotional abuse under Clause 14, specifically storing real-money value in sportsbook bets while playing with bonus funds. As the breach was confirmed, we rejected the complaint and the casino’s cancellation of the withdrawal was upheld.

. No pay out no Vip Managers, all just talk and Kyc don't do nothing. All is a scam!!! F this casino and all the casinos in the World!!! It's a scam !!!! no play !!!

The player from Germany had faced issues with account verification despite having submitted all the requested documents, including a video of his wallet, a month earlier. The casino had repeatedly stated that his account would be permanently closed if further verification was not provided, without specifying the problem with the submitted video. We had attempted to assist by requesting additional details about the crypto wallet app and reviewing communications, but due to the player's lack of response to our inquiries and reminders, the complaint had been closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication. After the complaint was reopened, the player provided the requested selfie and completed the verification process successfully. The casino then imposed withdrawal limits lower than those stated in their terms, which the player contested. We engaged with the casino to clarify the withdrawal limits, and after escalation, the player was able to submit increased withdrawal requests. The complaint was then marked as resolved following the player's confirmation of progress in withdrawing his funds.

Read the reviews here, my biggest mistake not to.Good selections but it’s not worth it. Withdraws take forever. I’ve been waiting for a withdraw for over 12 days now. And I can only withdraw 500 euro twice a week or 2000 euro a whole month.When you talk to the chat they don’t give you clear answers

Withdrawals are VERY slow. They only let you withdraw up to like 700 at once and it takes 1-2weeks + for them to get it done. crypto wd also come straight out of Kraken which is a bit sketch. Surprised they didn't outright just steal from me.Otherwise yeah... they need to fix that asap.

Dont not play on any of this companies casinos..they are all exactly the same..delay withdraels forever..the slots freeze and kick you out after 100s of spins with nothing to reset the scripts..the rng is 100 percent weighted to the lowest amount of free spins and payouts. 3.00 super bonus and you

Don't play on this sites. Scammers! Trust me. Won a lot here almost 30k but none of it was given. You will ended up playing and playing and playing then never get your withdrawal. Dont be scam on this site please. Save yourself

Withrawal take longer. I have played. But now i habe may first Withrawal . 2 days still waiting. Nothing hapend I think can i trust wintopia??For sure i will not deposit any more

Worst casino ever, scammers, liars, no support, no timelines no verification is completed and no withdrawals are issued. Red flag, don’t ever play with the . You will lose your money for nothinv.

Awfull casino. No live customer service available, only mail service (they didn’t reply). Cashout was impossible - withdrawal limits and more. Would recommend other casinos. 1/10

Worst casino I have ever played on. I haven’t had a chance to make a single withdraw it’s been that bad. You can only withdraw a maximum of $750 a day, each withdraw taking “3-4” business days but really it’s weeks. I’ve lost $6000 in 30 minutes. Yes. 30 MINS. There is no such thing as RTP% on here

I haven't been able to get my winnings from the Wintopia online casino for a month now.

Honestly a scummy site. Is now getting comment bots to reply to people’s videos trying to promote their scam website. When the users didn’t play there. Making normal people believe this is where the win happened. Also are stealing creators videos. Videos on Roobet. Or stake. Or shuffle. And making o

Wintopia what should I start with..wintopia game selection good very good most of it is availabledeposit easy and fast but the important thing is withdrawals it is so shameless that there is no there are 2 times I have won 10,000 euros on the site and it has taken me 3-4 months to withdraw! Not that

The worst casino these guys are scammed for sure. I should have read the reviews before playing the casino. Whoever is thinking of using them believe me they will take your money and delete your history sonyou have no proof of them doing anything wrong. Bunch of punks need to be slapped around.