Wintopia Casino: 23 complaints filed in English across 2 platforms, disputed sums €12,970. Most of them are about withheld payouts (74%). Risk index 18.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-15.
How many complaints are there about Wintopia Casino?
The English-language record holds 23 complaints from 2 platforms; 20 carry no status from the platform. The latest one is dated 2026-09-15.
What do players complain about?
Mostly withheld payouts — 74% of cases, then other (9%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 23 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 18.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 23
01.06.2025TrustpilotWithheld payouts
The site keeps on lagging, you play a game and it stops the game and says it has issues connecting to wallet. This keeps
The site keeps on lagging, you play a game and it stops the game and says it has issues connecting to wallet. This keeps happening on repeat on hacksaw games.They do not accept the withdraws you keep asking for.You ask support and they do nothing but copy paste messages and are to no use whatsoever.
31.05.2025TrustpilotWithheld payouts
Don't waste your time and money, very easy deposit and impossible withdrawal. I supplied them with enough ID and docume
Don't waste your time and money, very easy deposit and impossible withdrawal. I supplied them with enough ID and documents to steal my identity trying to make a withdrawal and still haven't received a penny of it. Total scam!Update; After the money being sent back into my account multiple times by
30.04.2025TrustpilotWithheld payouts
This is the absolute 💯 WORST..i had same experience as others not being paid my winnings daily winnings are only 750 p
This is the absolute 💯 WORST..i had same experience as others not being paid my winnings daily winnings are only 750 per day and even then my withdrawals were being canceled every time I have asked many times what is it that I must do to get my winnings. Response time takes forever. It's a SC
