William Hill — player complaint #64737, 2019-09-01: account blocks
William Hill: a player complaint filed on 2019-09-01, about account blocks, 5,000 GBP in dispute, status — closed, no outcome. Published on CasinoReviews. One of 224 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2019-09-01CasinoReviewsAccount blocksClosed, no outcome
William Hill - Authorisation code required fir return of deposits
Was allowed to reooen my account in Aug 2014, deposited nearly £5000 from Aug 14 to Feb 15, my account was abruptly closed. Sent in bank statements showing deposits made to William Hill they are saying they need the authorisation code from Santander. Santander sent a letter stating they do not have this information and that bank statements are sufficient evidence. Santander suggest I take this matter further. I stated this investigation in November 18 after having a 'chat' and being told i was self excluded during the time I deposited the £5000 have the 'chat' in email form. I had a breakdown and lost my job in 2014 suffer with anxiety and depression. I am going around in circles with William Hill and am not get any answers from second opinion at William Hill. Now at the end of my tether.
