Weltbet Casino— player complaints: 7 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 07 Sep 2026 Automatic translation:

The player from Italy deposited €40 on June 17, but the funds did not arrive. He reached out to customer support and was instructed to send a PDF copy of the transaction, but the issue remained unresolved. The player suspected the site might be a scam without a valid license. We advised him to contact his payment provider, but the casino did not cooperate with us and had a history of ignoring our attempts to mediate. As a result, the complaint was closed as unresolved because no casino response was obtained.

The player from Ireland faced issues withdrawing €2300 from the casino, which claimed he had multiple accounts without providing proof. He checked his email and bank records and insisted that he had only one account with Weltbet. The Complaints Team requested additional information from the player to investigate the matter but received no response. Due to the lack of communication, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.

The player from Germany reported a serious issue with Weltbet, where his payout of €5,000 was rejected without explanation after he had fully redeemed a bonus. Following the payout request, his account balance was inexplicably reduced from €5,000 to €300, and he was later accused of bonus abuse despite having played with real money. The casino failed to provide any evidence or detailed explanation for the accusations, and despite repeated requests, did not cooperate with the complaint process. As a result, the complaint was marked as unresolved due to the casino's lack of response and absence of a valid gaming license or regulatory authority to intervene.

So I have reached the rollover and you have to withdraw, if you lie you break the T

I had a payout of 5000 euros... I tried to log in and it didn't work! It said User does not exist! Tried to write with live chat! They told me try recovering the password. Standing there doesn't work! I took screenshots, everything is there. It wouldn't work because the support team changed my email! That's why I couldn't login or recover my password! In the chat they said wait until tomorrow morning! That was 12:50 a.m.! At eight o'clock I was able to recover my password with a bang! And I see that my last withdrawal was declined. And all the money was gambled away in the casino! With bets of 1000 2000 3000. I don't know what exactly was bet on!!! I don't really know about online casinos! In the chat they say, the team claim I changed everything myself! Wrote to chat where all my money was wasted. With a rejected payment it is 12780 euros! No one knows why it was rejected! [email protected] obviously ignores me. There is a phone number on their website! Which of course doesn't belong to them!!! That's not fair ! Man must be able to do something!

Dear Sir or Madam, My name is [EDIT], i am from Germany and i have Serious problems with my withdrawal at weltbet.com . This is their licence ID : 8048/JAZ2015-033 My username at weltbet.com is [EDIT]. I have requested the first withdrawal on 27.4.21 and was asked for verification documents as usual. I did sent them directely. I Went on to cancel that withdrawal 2 days Later on my own. Once i wanted to withdraw 5000€ on 10.05.21 i Was asked to send Further documents, which i did send instantly again. Since then i did not recieve any answer at All. The casinos only answer Was to cancel the withdrawal without giving me any reason and to make my account inactive (cant deposit/ withdraw / place bets). All Emails since 10.05.21 remain unanswered as well as contact via live chat. It very much seems like they have no Intention to withdraw my money. I did not use any bonus to get the current Balance of 6000€. Please find attached conversation with the casino as well as Transaktions and withdrawal Status. Any help to get me to withdraw the money is much appreciated. Thanks in advance. Let me know if you need any further documents or Information Sincerly,