Green Luck Casino— player complaints: 9 in English

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Sep 2026 Automatic translation:

The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:

The player from Ireland had his account closed by the casino for failed verification without prior notification or specific requests for documents. He won 2854€ and experienced issues with multiple withdrawals, including a canceled one due to a technical error, and believed it was unfair to confiscate his winnings without clear communication from the casino. We reviewed the case and concluded that the casino acted in line with its Terms & Conditions because the required identity verification was not completed within the allowed timeframe. Therefore, the account closure and forfeiture of the remaining balance were considered justified, and the complaint was rejected.

The player from Germany had been waiting for a €1500 withdrawal for two weeks, but only €500 had been processed. He had sent numerous emails and contacted live support multiple times without receiving helpful information. He felt frustrated and doubted he would ever receive his winnings. His winnings had come from sports betting without any bonus, and casino support had kept saying there were delays and the money would arrive soon. We had asked him to forward his recent support conversations for investigation, but he did not respond, so the complaint was closed due to lack of cooperation.

The player from Italy could access his account but had had his withdrawals blocked for over two months. He submitted his details via email support as instructed but had not received a response, nor any updates from the chat support center after reporting the issue. We asked the casino to clarify the case and to allow document submission by email when he could not access the account dashboard. The casino then requested KYC documents and later confirmed receipt, verified his account, asked for bank details, and processed the manual withdrawal. The complaint was resolved after player confirmed that he had received the winnings.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We had informed him that withdrawal processing times could vary and might take up to 14 days due to KYC verification or high withdrawal volumes. The player was advised to be patient and wait before escalating the issue. The complaint was later marked as resolved after the player confirmed the issue had been addressed.

The player from Germany had been waiting nearly 14 days for his withdrawal to be processed despite having a verified account and no bonuses involved in his winnings. He noted that past withdrawals had been successful, but the processing time had increased with each new attempt. The complaint was marked as resolved after the player confirmed the issue had been addressed.

The player from Italy had requested account closure over two weeks prior due to losses but had not received a response to numerous emails. They had lost €940 since their closure request on December 23rd and were seeking a refund. We had clarified that assistance with refunds and account closure was provided only in cases of self-exclusion explicitly due to gambling addiction. Since the player had not clearly stated gambling addiction or formally requested self-exclusion for a defined period in their communications, their requests were not considered valid under our methodology. Consequently, we were unable to intervene in obtaining a refund for losses incurred before the account was closed. The player was advised to submit clear and explicit self-exclusion requests in the future and keep proof of such communications.