1Red Casino— player complaints: 12 in English

12 Complaints

0▼ Last 30 days · was 3

2 Unresolved

50.564775737002d Last complaint

48.8 Risk index

€2,269 Disputed sum

1Red Casino: 12 complaints filed in English across 2 platforms, 2 still open, disputed sums €2,269. Most of them are about withheld payouts (42%). Risk index 48.8. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Withheld payouts 42% 5

Account blocks 17% 2

Bonus terms 17% 2

Game fairness 17% 2

Other 8% 1

Status unknown 9 Under review 1 Unresolved 1 Closed, no outcome 1

Sources

Trustpilot 8 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about 1Red Casino?

The English-language record holds 12 complaints from 2 platforms, 2 of them without a resolution; 9 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly withheld payouts — 42% of cases, then account blocks (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 48.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

22.08.2026 Casino Guru Withheld payouts Under review

Player's withdrawal is delayed after account suspension.

Player's withdrawal is delayed after account suspension. [Withdrawal] — waiting

22.08.2026 Casino Guru Account blocks Unresolved

Player's winnings have been confiscated and account closed.

Player's winnings have been confiscated and account closed. [Account] — unresolved

19.08.2026 Trustpilot Game fairness

I played for a while, upped my bet and got 3 scatters. Nothing happened, I complained and nothing happened. Not happy

09.08.2026 Trustpilot Bonus terms

Terrible site. Customer service just use copy and paste and don’t really help. I accidentally cancelled a bonus when try

Terrible site. Customer service just use copy and paste and don’t really help. I accidentally cancelled a bonus when trying to withdraw funds and it took my whole balance off me. Terrible site

07.08.2026 Trustpilot Bonus terms

horrible, fishy behavior. When i withdraw: they ask whether i want to get a bonus for that amount first and allow to can

horrible, fishy behavior. When i withdraw: they ask whether i want to get a bonus for that amount first and allow to cancel the withdraw which is extremely scammy. They will also turn off the RTP so bad that within 30 deposits you cant be profitable once. If you do somehow to win, you will have a ha

06.08.2026 Trustpilot Game fairness

Not worth wasting money. There are better sites....Edit- they flag your review because they don't like it 🤣 Im not the o

Not worth wasting money. There are better sites....Edit- they flag your review because they don't like it 🤣 Im not the only one who have bad opinion about this site, good reviews are probably fake 👌 not expecting to win every time,but when you putting loads of money and literally get not even a 10a

31.07.2026 Trustpilot Other

Don't use GPay as someone steals your money out of your bank or credit cards to this site

31.07.2026 Trustpilot Withheld payouts

Beware! Avoid this site at all costs. They are unregulated. They happily take your deposits but make it impossible for y

Beware! Avoid this site at all costs. They are unregulated. They happily take your deposits but make it impossible for you to cash out winnings. Using the excuse of Anti money laundering requirements they require documentation that is not provided by UK banks. (And such proof is not a legal requirem

29.07.2026 Trustpilot Withheld payouts

Really bizarre withdrawal rules ...also takes days to get paid out.

28.07.2026 Trustpilot Withheld payouts

I feel it is important to share my experience so that others can make an informed decision before using this company\.De

I feel it is important to share my experience so that others can make an informed decision before using this company\.Deposits are processed instantly, but my withdrawal has now been outstanding for over two weeks\. Instead of receiving my funds, I have repeatedly been asked to provide bank statemen

03.07.2026 Casino Guru Withheld payouts Closed, no outcome

1Red Casino - Player believes that their withdrawal has been delayed.

The player from Finland had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had advised patience due to possible processing delays or pending KYC verification and had requested updates after the recommended 14-day period. After extending the response time by seven days, the player did not reply to further inquiries. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player chose to resume contact.

02.01.2026 Casino Guru Account blocks

1Red Casino - Player's account has been closed without explanation.

The player from Austria had successfully verified his account and won after taking a bonus but faced multiple issues when attempting to withdraw funds. After several failed attempts due to various verification requests, his account was blocked without explanation, and he could not get in touch with the casino for assistance. The casino claimed the account was closed due to forged documents and offered to refund the deposit, but the player insisted all documents were genuine. Despite repeated efforts, the casino ceased communication, and the complaint was ultimately marked as unresolved due to lack of cooperation from the casino. The player was advised to contact the Curaçao Gaming Control Board for further assistance.

How the risk index is calculated and how complaints are labelled — the method behind this section.