Wazamba — player complaint #15198, 2025-02-12: withheld payouts
Wazamba: a player complaint filed on 2025-02-12, about withheld payouts, status — rejected. Published on Casino Guru. One of 37 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Wazamba Casino - Player's withdrawal amount is reduced and delayed.
The player from Peru filed a formal complaint regarding discrepancies in withdrawals from Wazamba, where he had requested a total of S/. 4,000 but only received S/. 3,442.58. He also experienced unexpected bank fees for receiving an international payment, which had not occurred in previous withdrawals, and suspected that changes in the transfer process affected the payment. The player was offered a reimbursement of S/. 600 by the casino as a gesture of goodwill and multiple withdrawal options including cryptocurrency without fees. However, due to difficulties providing correct payment details and subsequent gameplay with the refunded amount, the withdrawal was not completed successfully. The casino clarified that the deductions were due to exchange rates and fees from intermediary banks linked to a change in payment processor, which they were entitled to make without prior notification according to their terms. After reviewing the evidence and communications, the complaint was rejected as the casino reimbursed the disputed amount and explained the cause of the deductions.
