Unresolved 400 EUR
Reason: Delayed payment
On September 5th, I requested a €400 withdrawal to my Visa card. The casino marked the transaction status as "Processed" and provided Scheme ID: 386248314530277.The funds never arrived in my bank account (Paysera). When contacted, Paysera issued a formal written response stating that no incoming transaction exists in their system and that only the sender can initiate a payment trace.I have provided Vavada support with:Official PDF bank account statements showing non-receipt.Full screenshots of Paysera's written denial, including the support agent's email and contact details.Despite this, live chat support repeatedly closes conversations, ignores the submitted evidence, and insists on impossible bank documents.I request Vavada management to manually intervene, launch an official payment trace with their acquiring bank to locate the stuck funds, and process my withdrawal.
--- Ответы в треде ---
AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Vavada Casino • Representative 2 weeks ago Hello! We’re glad to hear that the issue has been resolved. We wish you great games and the best of luck!
artursgrusecks • Latvia 2 weeks ago I can confirm that the €400 withdrawal has finally been received in my Paysera account. The issue is now resolved, and this complaint can be closed. Thank you.
artursgrusecks • Latvia 3 weeks ago I am currently still waiting for the final response from my bank (Paysera) regarding the payment trace initiated with the provided ARN. I will update this complaint as soon as the bank completes their investigation.
