Trada— player complaints: 41 in English

i was playing roulette but i cant look back in my game history for the exact date and time,i made 3 x a bet vut they the game had some issues and the game didnt playing but the money was taken and not put back. i field a report at the moment it happend and support sad to me when i asked for the game id that she put all info for the techteam and that they will sort it out.she gave me a casenr i emailed them and talked to support several times and they kept telling me for 9 weeks that they didnt have any update and that they wil contact me by email.. i was very mad because i still waiting for my money. then i got a email after beinb very mad that the isseu is solved and i coud play the game again??????!!!!!! but that wasnt they problem!! i still didnt receive my money back. and when i talked to the account managersthey sad to me whe need the exact day and time and id from game you can look in youre history. so i was again back to beginnig. when i opend history i coud only look back till 1 september and all that time when i was asking support if they knew something about my case they kept me waiting and now i cant look back to provide them the info. i also remember the women that nigt whem i asked for the info about my bets and she sad thatb they will find it unther my case nrSD-1129696, and now they wont help me becasue the dont have the id of game i also tryed to explain that in gamehistory you can see the bet that have played but the issue i have is that the gamesDIDNT play so they arent registaigthedin playhistory i think ,,,,and i cant look it up becasue they dont have the history availble to look in to... this is ridicouless how they handle things i played more than 50.000 at this casino and now they are struggleing for the money that is owned by me

Hello, I had a account since 2016 with 1100 euro on it. Since they migrated I don't have access to my account anymore. I am trying to solve this with the support. They can't seem to find my account. I hope the pogg can help me with there support finding my account. I have proof that I have a account from 2016 with all the emails from that time. Support told me to login and accept the T

Just like a previous complaint I saw on here, surely highly rated casinos should not be using lies and blaming customers for not opting in to things that don't exist really don't think they deserve any points for bonus as it seems they try to worm out of ever giving one. I opened a new account with Trada to receive their welcome offer of 100% deposit match bonus and free spins on Book of Wild. All promotional material for this offer states that free spins are credited instantly when an account is opened and the deposit bonus is automatically applied when a deposit is made. The T

Hello, I have a complain, i have made deposits and had a nice win and want to cashout, today [EDIT] my affiliate manager called me, gongrats with your winnings! and we talkt about the affiliation. And on the end he told me that i have withdrawls pending but it cannot payout and he wants me to give 2000 euro instead of the 60.000. i hit the jackpot on a game. he said that i had a bonus but thats not true, i looked after that and yes indeed i get an bonus but only when i contact live chat! see the picture and even then when i deposit 990 euro and  get 200 i must notice that and i didn't see that. later i see a bonus of 200 in my account history after the call. I have sent an email with the evidence pictures to Duncan Garvie and also informed the mga but first i must go to you. In the email: - picture of the account there you can see thats is cash balance and no bonus balance - a picture of the email where you can read that i must claim True live chat to get the bonus. Thanks.

HI i DEPOSITED ON THE 3RD OF MAY 2020 USING ETRANSFER AND WON ALOT .I PLAYED FOR A COUPLE OF DAYS AND DECIDED TO CASH IN MY WINNINGS .I SENT ALL MY DOCUMENTS AND THEY VERIFIED MY ACCT AS WELL AS MY BANKING INFO .SO THEY SENT MEAN EMAIL SAYING THEY HAD ALOT OF PAYOUTS TO DO AND THAT WAS IT .ITS BEEN SINCE THE 5TH OF MAY AND I HAVENT RECEIVED MY WITHDRAW. THEY DONT CON TEST IT THEY ARE DRAGGING THIER FEET PAYING IT.I REALLY WOULD BE GRATEFUL IF U COULD HELP ME WITH THIS.THANK U

I opened a new account with Trada to receive their welcome offer of 100% deposit match bonus and free spins on Book of Wild. All promotional material for this offer states that free spins are credited instantly when an account is opened and the deposit bonus is automatically applied when a deposit is made. The T&C's directly connected to this offer on their promotions page do not state anywhere that an opt in is needed and do not state it is possible to opt out. Once logged in, a pop up appears for the offer, with 2 options below. "Deposit" or "Later". I clicked later as I wanted to reread the T&Cs to be sure of what I was getting with the deposit. You would think clicking "later" would, in fact, enable to you to get the deposit offer LATER! I deposited £50 after this but the bonus did not appear and the free spins did not appear when loading Book of Wild. I went on to live chat to query this and was told that I had opted out. I explained that there was nothing saying this would happen if I clicked "later" and that I clearly intended to participate in the welcome offer. I was told it was not possible to retrospectively add the offer to my account. I asked for it to be escalated to a more senior member of staff and was told that I was speaking to a manager and everyone would tell me the same. I signed up to Trada on the basis of it being recommended by this website as one of the best casinos!

I won big at a casino site called trada casino . I was up to 248000 and i kept calling the casino i wanted to cash . They kept being ignorant to me . They kept saying i had to wait until after the weekend .so after the weekend came they kept saying i would i have to cash out on a wire transfer i wasnt seeing that anywhere on my cash out options.. so when i phoned again that woman was laughing at me telling me that my option for wire transfer was disabled thats why i wasnt seeing it ..i made plans to buy a new truck because i really thohght i won . Made big plans with my childern just for all the stuff they pulled made me look very foolish and stupid to everyone i told i won big ...i so ashamed of my self now and dont want to be seen in public .thanks for shattering my heart trada casino .so i excluded myself from the site with many broken hearts mine and my kids . That is 2 casinos that have did this to me now.

Dear ThePogg, I’d like to submit a complaint under your deposit guarantee. I first joined Trada in April 2017 with account number [EDIT]. This account was suspended by them on 17th October 2018 pending SOW and further due diligence. In May 2018 I joined GAMSTOP so when the review on 17th October 2018 took place my account should have been excluded as all details matched exactly. Instead they decided not to contact me for the SOW as I hadn’t made a deposit in 200 days. If they had contacted me, I would have provided my GAMSTOP registration. In July 2019 I registered account [EDIT] and deposited and wagered £2350.00. This account had matching phone number, address, post code, date of birth, surname and partial first name match and therefore in accordance with the LCCP they should have instantly matched both accounts together and carried forward my exclusion. Instead I was able to deposit and wager without any intervention. Even if the exclusion via GAMSTOP was not detected on my first account, they failed to carry forward their own suspension to the second account. I’d appreciate any assistance you can provide. Thanks in advance.

On December 14th I made a etransfer deposit in the amount of 70$ CAD. My etransfer was in a pending status for 24 hours (which is unusual because normally etransfer is automatic) I just noticed my deposit was "declined" I sent an email to the casino (Since their online chat doesn't work) And I was told I never made a deposit in the amount of 70$. I have proof that I sent the deposit and it was accepted with the etransfer method....This is unacceptable

I wish to the tradacasino /aspire global investigated with immediate effect .they allowed me to deposit £541 in less than 2hours asked for no documents and they state that they full verified myself (if they verified myself they would of seen i was a problem gambler and i had multpile accounts with them also and tgere sister sites to which no deposits should never of been taken in first place. I have now waited 2weeks for them to investigate to get all refunded and i have sent over x65 emails and not one response when i phine them they state no uodate and hang uo phone. I have lawyer involved and seeked advice and by law uk they must refubd all . They keep ignoring me and im getting nowhere.also the transactions shouldnt of been authorised as i have a gambling transactuon feeeze on my bank account so no authroisation was guven . I want this dealt with immediately Account details for trada casini [EDIT] Also please note that i depeoited £541 in less than 2hours to which this never flagged up as a problem gambler they also never verified me and after i depsoited £541 i was to upload documents

I have made 2 attempts of withdrawing and yet I have nothing the 1st withdrawal attempt they said I broke the wager bonus but I'm pretty sure the wager was completed so they took the winnings back after making me run after there documents which I finally completed last night just to be told this morning I cannot withdrawal the 2000.00 due to wager reason and today I have tried to get 350.00 and the status looks exactly like the 2000.00 I got taken off me?? I have snapshot everything of our ongoing chats and emails can you's please help me??

So far I deposited $30.00 into my trada account. I haven't attempted to make a withdraw. I played for several hours a few times today September 11, 2019. My total winnings is about $100 and some change. Trada contacted me tonight stating they couldn't verify my identity. I have uploaded my drivers license the front and the back they also requested a selfie of me which i took. They stated the account would be verified within 5 mins its been 2 hours now. My issue is I registered this account in my maiden name which is different than my identity documents. The reason I registered in my maiden name is because all of my bank accounts, credit cards, are in my maiden name. This has never been an issue for any other online casino as I am a member of a few. Please kindly assist me. I have proof of marriage in the form of my marriage certificate which shows my maiden name. Any other documents needed I can also provide. I'm a little disturbed I'm going through this before even requesting a withdrawal. This is wrong in my eyes as they had no problem taking my money from my bank account and now that I've won $100 they are requesting proof of ID. Please let me know if you need anything else from me. I only joined trada after reading THEPOGG reviews and felt they would be honest and fair.

I attempted to withdraw on numerous occasions last night when my balance was over £3000 but your payment pages were down. I tried off my phone and laptop, i cleared cookies and cache etc and it made no difference. The number 1 reason for joining Trada was the withdrawal lock facility. I screenshot the error messages which confirmed that it wasnt my connection but the fact that they had failed to renew their security certificate (which is a mandadory requirement to have in place as per the UKGC regulationss) meaning that the withdrawal page wasnt available. It expired on the 28/05/2019 and it was now early hours of the 29th. As I couldnt withdraw and LOCK my winnings i continued to play and ended up losing the £3000 balance. I constantly tried the page to withdraw and lock £3000 and each time I wasnt able to. I have emailed Trada to claim back my £3000 and they have said the following: We are sorry to hear about the issues you had while we were experiencing issues with our servers. Unfortunately as per our term 16d of our T

I dont believe that Trada is deliberately withholding withdrawal nor do they deserve a negative review but in light of the situation i think it might be prudent to figure a solution out to their current payment processing woes. Trada is currently allow me to withdraw via ecopayz only. I would have to first deposit via ecopayz first in order for them to process any withdrawal to ecopayz. The issue here in my case is that ecopayz does not allow deposits to their ewallet via mastercard outright and any funding via Visa is not allowed to be used with gaming sites. So I dont know what the possible solution here could be because essentially their is no way for me to withdraw unless i can somehow manage to fund my ecopayz account first. When I spoke to banking they understand the dilemma and advised me that the payment would be processed to ecopayz but I am receiving correspondence from customer service after my comms with banking advising me to deposit via ecopayz first. its not a hefty sum i just dont see why they would stall on the pretext of having to deposit via ecopayz first when they will not issue a bank transfer in any event anyways.

That’s gotta be one of your casinos guys. Seriously...asking me for 30 prepaid cards that I don’t have. I had to validate my prof of adress and identity to even play here dammit. I spent thoulsdqns of dollars here. That was my first witdralw

After reading review and rating score I got faith on Trada casino, after making the account I received 50 free spin and it became more than €140,I contact support and asked them following questions- *can I deposit after bonus money finished? *I dont have mobile so I have to borow from others for playing so let me know if it is violation of rules, ,I have kept all the screenshots of every conversastion. * send mail about everything which may violet rules All answers I received as 'yes' I send my document,but they r quite sure that is not required, So I was continue playing, suddenly I contact customer service support Namely [EDIT], I asked her that sometimes screen shows a message that I may have active another session, so let me know the IP adress, she suddenly told me your account is closed as you are playing from vpn so it is maskin, but this rude behaved lady close the chat without any discussion, I have kept all conversations screenshot on same matter, I am sending everything, it was god who save me to not to deposit,otherwise my rupees will also go with them. And the pogg is certify this type of casino for playing, u read my every mail and proofs then you decide whether next time you will keep recommending this type of casino or not

I signed up to trada casino in 2016 and lost some money. They proceeded to email me over 65 times in this period to try get me to come back. Eventually they sent me a bonus code 75% DEPOSIT enter "WELCOME2" i decided to hop back on the site and give it a go. I did win some money but then within 24 hours they told me I had been colluding with other players I have no idea what this even means. They refuse to give me more information and have confiscated all my winnings. I dont think the site is legitimate and needs reporting.

I joined this site as my mum recommended it i won and deposited and then withdrew.Then later i had a email saying that i was the same person ? and that your not allowed multi accounts well as far as im concerned i dont i just have the one.

I signed up to TradaCasino after seeing all the positive reviews. I deposited £100, got my 100% deposit and 50 complimentary spins. All good. I wanted to play Blackjack, but there was only one £5 table, and I didn't see a seat becoming free in the 30 minutes I monitored. This was also the case for the £10 tables. I therefore decided to play a little bit of Casino Hold Em. After a few games, I switched to slot machines and admittedly, got lucky. After a few hours, I was up by quite a bit, went to bed, and carried on gambling in the morning, with the intention of completing the bonus wagering requirements. Once the wagering requirements were complete, I requested to take out what was left. A few hours later, I received an email : "After reviewing your gameplay we have noticed that you broke the terms of wagering by placing bets over €5" To which I requested confirmation of which bets were over £5 as I knew about this limitation. The following was supplied : 26/05/2017 21:27 0.00 0.00 Twin Spin 26/05/2017 21:57 3.00 0.00 Casino Hold'em 26/05/2017 21:59 3.00 4.00 Casino Hold'em 26/05/2017 22:00 16.00 0.00 Casino Hold'em 26/05/2017 22:01 15.00 30.00 Casino Hold'em 26/05/2017 22:02 6.00 0.00 Casino Hold'em 26/05/2017 22:03 15.00 0.00 Casino Hold'em 26/05/2017 22:04 6.00 0.00 Casino Hold'em 26/05/2017 22:05 15.00 20.00 Casino Hold'em 26/05/2017 22:07 75.00 0.00 Casino Hold'em 26/05/2017 22:13 0.30 0.00 Wizard of Oz So, it looks like I bet over £5 on the Casino Hold Em games. There were a few other emails questioning the interpretation of the t&c's which I can supply if required. My points about this not being fair are as follows : 1) If I am only allowed to bet £5, then their software should not allow any bets over that value. Or at the very least they should supply a warning about the consequences. 2) The Casino Hold Em game contributes 0% to the wagering requirement. It should therefore not matter that I waged over £5 as this game is exempt by definition. 3) The t&cs are not explicit enough. They state "Players depositing with Credit card, Debit card, PaySafeCard or Sofort are not entitled to place more than £/€/$5 or 50kr per one initial bet in any game until all bonus wagering requirements have been met.". Initial bet means first bet. And you can see from the transaction history that my first bet on Casino Hold Em was only for £3. The t&c's do not explicitly state that it is for EACH game. I am very disappointed with TradaCasino, especially after all the positive reviews I have read. I do understand that my bet may have breached the conditions, but the circumstances behind this are really not in the interests of fair play. This clause really comes across as a method of refusing payments. If there was any other reason, they would build the limits into the software.

This site ( The Pogg ) led me to Trada casino. My account is now closed . On joining up last night and depositing over £200 I can not and will not accept they are providing a fair service . I have asked for game play data showing results of bets to show the payout percentage they claim to offer is total fabrication . I know they will claim a £1 bet returning £0.50p will be classed in their eyes as a return and will be used to produce their win/payout percentage . In reality this should be classed as a 50% loss. I am disgusted at what I experienced at Trada casino last night. A blatant site hell bent on taking deposits with no value for money, game play time or least of all entertainment. After all it is supposed to be about entertainment is it not. I have asked Trada to forward me my betting activity showing all bets and returns and a breakdown of win/loss percentage. I want this provided today. I do not think this will happen. I will never trust an online review site again. [EDIT]