StoneVegas Casino— player complaints: 9 in English

Reason: Delayed payment Dear AskGamblers Team,I am writing to file an official complaint against StoneVegas Casino regarding the ongoing, unjustified delays and deliberate stalling of my withdrawals. The total amount held by the casino is 7,600,018.35 HUF. Out of this, 7,000,018.35 HUF is sitting in my active balance, and an additional 600,000 HUF is currently requested under active withdrawals which the casino refuses to process in a timely manner.Chronology of Events:• In mid-August, I won a significant amount on the platform. I initiated 3 withdrawal requests of 300,000 HUF each, which were successfully processed and received during the following week.• After continuing to play, my balance increased further. At this point, I noticed that the casino unilaterally restricted my withdrawal options, allowing a maximum of only 200,000 HUF per day, forcing me into a lower VIP Tier 1 status.• When I inquired via live chat, the support team claimed the delays were due to my downgraded VIP level caused by "too many withdrawals."• By August 26, my balance reached 8,673,633.55 HUF. The casino then canceled my pending withdrawals and initiated a mandatory Account Verification (KYC) procedure.• I spent an entire week uploading all requested documents (ID, proof of address, bank card ownership, etc.). The casino repeatedly rejected them under minor pretexts to stall for time. Finally, on September 8, my KYC verification was officially and fully approved.• Following the verification approval, I submitted 3 new withdrawal requests of 200,000 HUF each (totaling 600,000 HUF). After a long delay and constant excuses from customer support regarding "finance department backlogs," this specific 3x200,000 HUF batch was paid out on September 16.• Immediately after that payout, I requested another batch of 3x200,000 HUF withdrawals, which is the maximum allowed simultaneously on the platform.Current Situation:Since mid-September, these 3 withdrawal requests (totaling 600,000 HUF) have been stuck in "Pending" status. The finance department continuously uses stalling tactics and vague excuses. My remaining active balance inside the casino is exactly 7,000,018.35 HUF.Since my account is 100% verified and no terms have been breached, the casino has absolutely no legal or contractual ground to withhold my money. It is obvious that they are intentionally delaying the payouts, hoping that I will cancel the pending requests and play through my winnings.As evidence, I have attached a screenshot of the official confirmation email received from kyc@stonevegas on September 8 proving my account is fully verified, alongside the screenshot of my current account status showing the 7,000,018.35 HUF balance and the 3 active, pending withdrawals of 200,000 HUF each.I kindly ask the AskGamblers team to intervene, investigate this matter, and help me recover my full funds from StoneVegas Casino.Thank you for your assistance.Best regards,

Reason: Delayed payment Dear AskGamblers,I want to file a complaint for Stonevegas Casino. I made a withdrawal request on 21th of September and 22th of September,now it's the 10th day and I still have no information about the payments it says only they are processing it.The company says it takes 1-3 days for the payment to be paid but this is delayed for no reason. The support keeps saying automatic message that they have a lot of requests and they are working on it. I really like the casino but this has made me very worried since is the first time I have played there and never experienced a delay like this before.I have seen also some undisclosed complaints here about the company and it's making me more worried thinking I will probably never get my winnings.I kindly ask for your help so we can find a solution or a response from the casino because this is making me very anxious.Thank you

The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Hungary has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Sep 2026 Automatic translation:

Reason: Delayed payment Dear AskGamblers,I want to file a complaint for Stonevegas Casino. I made a withdrawal request on 4th of September, now it's the 12th day (8th work day) and I still have no information about the payment it says only they are processing it.The company says it takes 1-3 days for the payment to be paid but this is delayed for no reason. The support keeps saying automatic message that they have a lot of requests and they are working on it. I really like the casino but this has made me very worried since is the first time I have played there and never experienced a delay like this before.I have seen also some undisclosed complaints here about the company and it's making me more worried thinking I will probably never get my winnings.I kindly ask for your help so we can find a solution or a response from the casino because this is making me very anxious.Thank you

The player from Italy was unable to withdraw €65 from the casino after three months due to an incorrectly typed email during account creation. Despite providing the requested information multiple times, he had not received his funds and could not access his account. We asked him for his communication with the casino, but he did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now due to a lack of response.

The player from Germany reported that he could not access the email address he had registered with and requested an account block due to game addiction. After his account was reopened, he lost €240 and asked for a refund, claiming he had already informed the casino about his gambling issues. We tried to contact the casino repeatedly, but it did not respond, so the complaint was marked as unresolved.

The player from Portugal complained about StoneVegas Casino's failure to process her request for permanent account closure, despite acknowledging it. Her account remained active for months, allowing deposits and promotional offers, which led her to request reimbursement for those deposits made after her closure request. We reviewed the correspondence and concluded that her case did not qualify for a refund, because she had requested a regular account closure rather than self-exclusion and had not informed the casino about any gambling addiction or gambling-related harm. As a result, the complaint was rejected and no further action was taken.

The player from Italy had concerns about the casino reopening his account, which had previously been closed due to gambling addiction, without his consent. He believed this action encouraged gambling and could have led to a relapse. We clarified that compensation claims could not be pursued unless there were losses due to failed player protection. Since the player did not deposit after the account reopening and there was no evidence of prior disclosure to the casino, no refund could be requested. The player was advised to confirm the account status with the casino and consider self-exclusion if necessary. Consequently, the complaint was rejected due to a lack of grounds for intervention.

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player had been informed that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volume and was advised to wait before submitting a complaint. After the recommended period had passed, no response or update was received from the player despite reminders. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.