CryptoLeo Casino— player complaints: 6 in English

Player experiences delayed withdrawal process. [Withdrawal] — waiting

Player faces delayed withdrawals and account issues. [Withdrawal] — unresolved

Player's withdrawal is delayed due to document issues. [Withdrawal] — against_fair_gambling_codex

Player's withdrawal is delayed and requests are excessive. [Withdrawal] — waiting

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**Complaint Description:** I am submitting a formal complaint against CryptoLeo, an online casino, due to prolonged delays in processing my withdrawal, caused by repetitive and unclear verification requests. Despite my efforts to comply, the issue remains unresolved, causing significant frustration and financial inconvenience. **Background:** - On March 25, 2025, CryptoLeo confirmed my account was verified (Ticket ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇). - Since then, I have been unable to withdraw my funds due to ongoing demands for additional documentation. **Details of the Issue:** 1. **Initial Verification and Additional Requests:** - Post-verification, CryptoLeo requested a bank statement for account **7859** and a receipt for a 4000 EUR deposit made on March 12, 2025, to payment account **5956**. - I submitted an IBAN statement from MiFinity, which was rejected (email dated April 7, 2025, Ticket ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇). 2. **Document Rejections:** - CryptoLeo stated the provided screenshots did not meet requirements, needing a bank statement with my name, account number **▇▇▇▇**, and issuance date within 90 days, showing 2 months of transactions. - They also requested a receipt for the 4000 EUR transaction, including transaction sum, date, payment account number, and sender’s details. 3. **Unexpected New Request:** - On April 5, 2025, CryptoLeo requested confirmation of a transaction from “MrGreen*” for March deposits, a requirement not previously mentioned (Ticket ID: ▇▇▇▇▇▇). 4. **Prolonged Delays:** - Despite my compliance, the verification process has dragged on for over a month, with no resolution. - Continuous communication with CryptoLeo’s support team has yielded only generic responses. **Justification for Complaint:** - I have met all initial verification requirements and provided requested documents. - The repeated rejections and new demands indicate a lack of transparency and consistency in CryptoLeo’s process. - The delay violates CryptoLeo’s Terms and Conditions, which promise timely withdrawal processing. **Supporting Documentation:** - Email correspondence with CryptoLeo (Ticket IDs: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇). - Screenshots of submitted documents and rejection notices. **Requested Action:** - I request CasinoReviews’ assistance in investigating this matter and facilitating a resolution. - I seek immediate processing of my withdrawal and clarity on the rejection of my documents. **Contact Information:** - Name: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Thank you for your support in resolving this issue. Sincerely,