Verification process cannot be completed and funds withheld
Reason: Verification issues
Hello,I am submitting this complaint regarding Stake.com, which has suspended my account and prevented me from accessing or withdrawing my funds.Stake temporarily suspended my account due to suspicions that I may have violated its Terms of Service and subsequently requested additional verification documents to restore access to my account.I have fully cooperated with the verification process and successfully completed the first three verification stages. However, I am currently experiencing difficulties completing the fourth stage, which requires proof of income.I am currently a student and unemployed. Therefore, I do not receive a salary or have a regular employment income. It is simply impossible for me to provide payslips or documents proving a regular income that I do not have.I have also submitted my available bank statements, but they were not considered sufficient to complete the verification.I want to emphasize that I am not refusing to cooperate with the verification process. I have successfully completed all previous verification requirements. However, I am now being asked to provide proof of income that does not exist in my circumstances, without being offered a practical alternative.Furthermore, I have not received a sufficiently clear explanation of the specific reason why my account was initially considered suspicious, nor have I been provided with a reasonable solution to complete the fourth verification stage.Throughout this process, my account remains suspended, and I am unable to access or withdraw my funds.I understand that Stake has legitimate security, KYC, and AML obligations. However, I do not believe it is reasonable for my funds to remain inaccessible indefinitely simply because, as an unemployed student, I cannot provide salary documents that do not exist.I am requesting one of the following resolutions:Allow me to complete the fourth verification stage using reasonable alternative documentation appropriate to my circumstances as an unemployed student, and reconsider the restrictions placed on my account.If Stake is unwilling to lift the restrictions on my account, I request that my account be closed and my remaining balance returned to me.I am not asking to bypass or be exempted from verification requirements. I am simply requesting a fair and achievable verification process or the return of my funds.I respectfully request AskGamblers' assistance in mediating this dispute and helping reach a fair resolution.Thank you.
