Stake - Poor Self Exclusion Procedures - KYC and CDD failure
Dear The Pogg,The Casino in question is Stake.com I couldn't find them on the list.I permanently self excluded from Stake.com on 28/03/2020 via a direct email to the CEO.I recently relapsed on the site signing up with the email submitted in the form, the username submitted in the form and a password. No other questions were asked at the time of sign up, deposit and withdrawal.I deposited in total well over 200,000 Doge (£8,500) and must've wagered loads more than that. At no point were KYC questions triggered or asked for.My deposits - withdrawals came to a total of 89,600 DOGE coin or £4,800 at the time of writing.When I realised I had relapsed after loosing all of this money I sent the CEO an email and my account was placed into withdrawal only mode.The issue I have is that my account should've been picked up as self excluded, some questions should be asked for customer due diligence such as the name, d.o.b and address of the customer, had these of been asked I wouldn't have been able to sign up or deposit without being identified as a self excluded member.Stake.com are not doing enough to identify self excluded patrons. The same goes for underage gamblers and AML laws, however my complaint is purely on the self excluded point.For resolution of my complaint I am asking for a refund of 89,600 DOGE coin or the value in £'s £4,800 at the time of writing. Stake have issued a final response and are not willing to communicate with me further on this. So I am seeking mediation.Kind regards.
