Spinrollz Casino— player complaints: 9 in English

9 Complaints

2▲ Last 30 days · was 1

2 Unresolved

11.554398138727d Last complaint

37.3 Risk index

€28,945 · 1,800 PLN Disputed sums

Spinrollz Casino: 9 complaints filed in English across 1 platform, 2 still open, disputed sums €28,945 · 1,800 PLN. Most of them are about withheld payouts (78%). Risk index 37.3. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.

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What players complain about

Withheld payouts 78% 7

Account blocks 22% 2

Resolved 3 Status unknown 3 Under review 1 Unresolved 1 Closed, no outcome 1

Complaints by month

Questions and answers

How many complaints are there about Spinrollz Casino?

The English-language record holds 9 complaints from 1 platform, 2 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-09-30.

What do players complain about?

Mostly withheld payouts — 78% of cases, then account blocks (22%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 37.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 9

30.09.2026 Casino Guru Withheld payouts Under review

Spinrollz Casino - Withdrawal of player's winnings has been delayed.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Sep 2026 Automatic translation:

17.09.2026 Casino Guru Withheld payouts

Spinrollz Casino - Withdrawal of player's winnings has been delayed.

The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 | Resolved : 17 Sep 2026Automatic translation:

26.08.2026 Casino Guru Withheld payouts

Spinrollz Casino - Player believes that their withdrawal has been delayed.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

06.08.2026 Casino Guru Withheld payouts

Spinrollz Casino - Player believes that their withdrawal has been delayed.

06.08.2026 Casino Guru Account blocks Unresolved

Spinrollz Casino - Player's account is closed with delayed refund request.

The player from Italy had his account at Spinrollz.com permanently closed without completing the verification process, and his balance of €883 was not refunded. He requested assistance in obtaining a clear explanation for the closure, completing the necessary verification, and recovering his funds. The player confirmed that his balance had been accumulated through sports betting and a welcome bonus, and he was willing to provide documents for verification. The complaint was closed by the Complaints Team due to the nature of the complaint being sports-betting-related.

31.07.2026 Casino Guru Account blocks Resolved

Spinrollz Casino - Player’s account remains unblocked despite requests.

The player from Germany requested an account closure due to gambling addiction, but his account had not been blocked despite repeated requests. He continued to receive promotional messages that encouraged him to deposit funds, resulting in over 10,000 euros being deposited recently. We repeatedly pressed the casino to stop the marketing, review the responsible gambling concerns, and make a fair compensation offer, after which the casino eventually unsubscribed him and sent a refund offer. The case was resolved when the casino completed a refund and the player confirmed receipt of the funds, so we closed the complaint as resolved.

27.07.2026 Casino Guru Withheld payouts Resolved

Spinrollz Casino - Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We were informed that he had marked the complaint as resolved using the dedicated button, so the case was closed as resolved. The issue was considered settled because he had confirmed the resolution.

18.07.2026 Casino Guru Withheld payouts Closed, no outcome

Spinrollz Casino - Player believes that their withdrawal has been delayed.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player reported that no goodwill gesture was offered and that he lost his funds through further gambling out of frustration. Despite multiple requests, the player did not provide necessary documentation or sufficient communication to allow a full investigation. Consequently, the complaint was closed due to the lack of response, with the option to reopen if the player decided to engage again.

09.07.2026 Casino Guru Withheld payouts Resolved

Spinrollz Casino - Player's withdrawal has been delayed and account closed.

The player from Germany had requested self-exclusion from Spinrollz.com, which was not implemented, leading to further deposits totaling €2,742. After her account was closed, she accepted a goodwill offer of €1,000 but had not received any payment despite multiple follow-ups. She sought assistance to ensure the payment of a full refund. We intervened by communicating with the casino and facilitating the verification of payment details. Following multiple exchanges regarding valid wallet addresses, the casino successfully processed the full refund in two installments. The player confirmed receipt of the payments, and the complaint was resolved.

How the risk index is calculated and how complaints are labelled — the method behind this section.