Spinia - wrongfully blocked account
Dear The Pogg,
I've got an email of Spinia after a request to withdrawal that my account is blocked for an activity of supposing fraud, but I did nothing wrong. They won't give me an answer or explaination after repeately asked for. I asked for a reason or to get in contact, because we are wrongfully accused. The only respond I get is that the decision is final and thats it. My husband had an account in the past, but he blocked his, I made an account and played. There where no problems, I even have made a withdrawal in the past after the asked why there is a duplicate account, we explained that it was my husbands account, they had no problem and proceed the withdrawal. Last week I played again, made a deposit with my own account as usual, then I asked my husband to put some money in my account, and he did. Then I kept on playing amd when I won (my balance was €1950) I decided to quit and requested a withdrawal. They asked for a selfie with the date and I submitted the document. Then I got the shocking email that my account was blocked. I tried several times to get in contact with the manager who made the decision, but every time I got an email from a chat support with same unfriendly message, that the decision is made by management and thats final. Now Im completely honest and if there was a tiny thing that I realy commited fraud, I wouldn't did this trouble. I simply didn't something wrong and it now feels that because I finaly won something they blocked my account and stole my money. It makes me angry that I'm threated this way as a sory of criminal and that rhey don't even bother to get in contact so we can sort this out. This must be a misunderstandig, because once again, I honestly did nothing wrong. Can you please help me?
Best regards,
