Spinia — player complaint #63875, 2020-04-16: account blocks

Dear, I have previously had an account with Spinia casion. at my request I had that account blocked. Then after a while I opened another account. With my name and details. I cashed and played. I spent about 20 - 40 euros in total. Then I won 350 euros. This was not possible when the amount was paid out. I have been in contact with the casion. and also sent my documents for verification. My account has been blocked by the security team and I can no longer play in the casino. and the money won has been seized. I have emailed the casino several times about this and refer that I would like to know why and because of which one am I blocking about that I do not get a clear answer. I hereby turn to you. I would like you to help with this. that it gets back the amount won and that my access to the casino is allowed. I have not observed fraud or wronged anything. I hope you do my case justice. In the attachment you will find the email with the casino. I hope I have informed you enough about this. Awaiting your response thanks in advance Regards, [EDIT]