Spinia - Withdraw winnings and close account not possible?
Dear ThePogg,
I was playing with a casino and deposited a few thousands climbed up to 30k and then lost it all, deposited another 1k and won 51,600 and I asked them to withdraw all the winnings because I wanted to enjoy the money and also stop gambling completely as I got my loss back. The VIP manager told me it wasn’t yet possible and I needed to place more bets before I could raise my withdrawal limits. In the end I lost everything because they didn’t want to withdraw everything and block my account.
They called me a problem gambler and closed my account (which is good and a bit too late)
I also feel devastated and not understood. I clearly asked them to withdraw all my winnings so that I could close the account. I’m certainly done with online gambling and gambling in general. But it feels like they didn’t listen to my cries. They should protect vulnerable players who ask for help, but they didn’t take me serious.
I have all the emails in their terms it also says that winnings over 40k can be paid out monthly with 20k this month and 20k the next month.
If you win more than €40,000, we reserve the right to divide the pay out into monthly installments of €20,000 until the full amount is paid out.”
But even that wasn’t possible in my situation. She told me that she couldn’t withdraw a larger amount in one time because I should bet more while I already lost 30k before.. But the thing is I explicitly asked for that because I didn’t want to lose the money, I’m a problem gambler with the urge even if I don’t want that’s the biggest reason I wanted them to lock my account and send my winnings.
Greetings,
