Spinboss Casino— player complaints: 9 in English

The player from Netherlands has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Netherlands has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

The player from Italy had formally requested self-exclusion from SpinBoss Casino due to problem gambling on June 4, 2026. However, despite sending multiple emails, the casino had failed to apply the self-exclusion, which had allowed him to continue gambling and suffer financial losses. He had requested immediate account closure, a refund of all deposits, and action against the casino for violating Responsible Gaming principles. The complaint had been marked as unresolved due to the casino's lack of cooperation and failure to respond to mediation attempts. It had been noted that this unresolved status would negatively affect the casino's future safety rating, and the player had been advised to use third-party blocking software and block promotional communications to protect himself. When the casino later engaged, the complaint has been reopened. After reviewing the self-exclusion timestamps and deposit history, we determined that €120 deposited after the reasonable closure time was refundable, the casino confirmed his account was permanently disabled, and the player accepted this settlement.

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The player from Germany had reached out to the casino regarding gambling addiction but had not succeeded in closing his account. He mentioned a significant loss of 10,000€, with only 3,000€ refunded. The player had requested a refund of 5,000€ due to non-compliance with terms and conditions, but the casino had only offered 2,500€ as compensation. Despite multiple attempts to resolve the issue, the casino had failed to respond adequately or cooperate with the Complaints Team. Consequently, the complaint was closed as unresolved due to the casino's lack of cooperation. We later reopened the case at the casino’s request, but no outstanding amount was paid and the casino still did not provide sufficient cooperation, so the complaint was closed again as unresolved.

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The player from the Czech Republic was facing issues with withdrawing his verified winnings of CZK 62,000 from SpinBoss online casino, as the casino repeatedly canceled his withdrawal requests without any explanation. This process had been ongoing for 14 days, blocking access to his funds. We asked him for details about prior withdrawals, payment method consistency, and whether the winnings were collected with an active bonus, but the complaint was later marked as resolved by him. As a result, we closed the case as resolved after his confirmation.

The player from the United Kingdom had made deposits totaling over £400 and won £500, but their withdrawal had been pending for a week, despite the casino's policy stating it would be processed within 3 working days. They had only received copied responses from support regarding the status. The complaint was closed due to the player's lack of response to further inquiries and reminders from the Complaints Team. It was noted that withdrawals could take up to 14 days or more due to verification or processing delays. The player was informed they could reopen the complaint if they chose to resume communication.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We had advised the player that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes and had recommended patience. After the advised time frame had passed, we followed up with the player to check the status of the withdrawal. The complaint was then marked as resolved following the player's confirmation that the issue had been settled.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The withdrawal delay was explained as possibly due to pending KYC verification or a high volume of withdrawal requests, with a recommendation to wait at least 14 days before filing a complaint. After the advised period, the player confirmed that the issue had been resolved. We marked the complaint as resolved following the player's confirmation of receipt of her winnings.