Casoola Casino— player complaints: 13 in English

The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Sep 2026 Automatic translation:

The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Netherlands has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

Player’s account has not been closed as requested. [Account] — waiting

Player's account has been closed. [Account] — rejected_other

Player's withdrawal is delayed due to payment method issues. [Withdrawal] — unresolved

The player from Greece reported that their casino account had been closed on March 24, 2026, with a remaining balance and active withdrawals. Despite multiple verification processes and 4 months of waiting, the casino had not completed the withdrawals and had only responded with automated messages. The player demanded their remaining balance. The account had been used mainly for sports betting, with winnings accumulated without a bonus, and the casino gave no reason for the closure beyond final automated replies. We were unable to assess the casino’s internal investigation fairly, so the complaint was closed without a resolution.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He said the withdrawal had been canceled after 16 days because identification was still marked as pending, even though his verification had already been completed. We asked him for further details and proof of communication with the casino, but he did not respond to our follow-up messages. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of cooperation.

The player from Finland had deposited €50 using Zimpler but was unable to withdraw funds through this method or Nordea, which were no longer listed as payment options. The integration for an alternative withdrawal method had been pending since July 21. We asked her to confirm whether she had been offered another withdrawal method and whether full KYC verification had been completed, but she did not reply to our follow-up messages. As a result, the complaint was closed for the time being due to lack of response, and no further investigation could be carried out.The player from Finland had deposited €50 using Zimpler but was unable to withdraw funds through this method or Nordea, which were no longer listed as payment options. The integration for an alternative withdrawal method had been pending since July 21. We asked her to confirm whether she had been offered another withdrawal method and whether full KYC verification had been completed, but she did not reply to our follow-up messages. As a result, the complaint was closed for the time being due to lack of response, and no further investigation could be carried out. Written by AttilaComplaint Specialist Submitted: 23 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn’t been received yet. She said support had repeatedly promised that the withdrawal would be processed within three business days and then later on the same day, but nothing happened. We asked her for an update after the recommended waiting period, but she did not respond to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from South Africa had faced a delayed withdrawal of €500 from Casoola Casino, which had been pending since May 12th, despite assurances from live chat agents that it had been "prioritized." He had highlighted that there were no verification issues preventing the withdrawal, as indicated on his account, and had sought assistance in processing the withdrawal along with a proper explanation for the delay. We had attempted to facilitate communication with the casino and requested their response to the complaint. However, the casino had initially failed to cooperate or reply through any channel, leading to the complaint being marked as unresolved. The complaint was later reopened at the player's request after he confirmed receipt of his payment, and it was subsequently marked as resolved.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised the player to allow at least 14 days for withdrawal processing due to potential delays from KYC verification or high withdrawal volumes. After the recommended period had passed, the player confirmed that the issue was resolved. The complaint was then marked as resolved in our system.

The player from Greece could not log into his casino account after he had received a bonus, which was activated with a code. He played with the bonus but lost €400. The issue arose because he had previously requested to close his account, which was done, but the casino later reopened it and activated a bonus without his consent. The complaint was resolved after the player confirmed the situation and cooperated with the Complaints Team.

The player from Switzerland faced significant issues after registering at Casoola Casino, having his withdrawal canceled and account access removed despite playing with his own money and not using any bonuses. Communication from customer support had ceased, and he raised concerns about a suspicious connection between Casoola and Mr. Panther Casino, both of which delivered a similar negative experience. We asked the casino to respond and investigate the withdrawal delay, but it provided no substantive explanation and only stated that the case was under review. After more than 45 days of waiting, the winnings were finally paid out, and the complaint was marked as resolved because the withdrawal was completed.