Cazimbo Casino— player complaints: 15 in English

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Sep 2026 Automatic translation:

The player from Germany requested account closure on September 16th, which was ignored while further deposits were accepted. He now seeks a refund, claiming a violation by the casino.The player from Germany requested account closure on September 16th, which was ignored while further deposits were accepted. He now seeks a refund, claiming a violation by the casino. Written by TomasComplaint Specialist Submitted: 24 Sep 2026 | Resolved : 25 Sep 2026Automatic translation:

The player from Brazil is filing a complaint regarding a delayed withdrawal of 1,300 BRL, which has not been processed after 3 business days.The player from Brazil is filing a complaint regarding a delayed withdrawal of 1,300 BRL, which has not been processed after 3 business days. Written by AttilaComplaint Specialist Submitted: 23 Sep 2026 | Resolved : 24 Sep 2026Automatic translation:

Player’s request for refund remains unresolved. [Other] — waiting_for_casinoguru

Player's withdrawal is delayed at the casino. [Withdrawal] — waiting

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

The player from Germany was experiencing a withdrawal delay from Cazimbo Casino, having requested €1,500 in payouts one month earlier. Despite making multiple deposits and only playing with real money, he had not received any payouts or requests for KYC verification, and the casino had not provided a reason for the pending withdrawals. We asked him for details about the games played, deposit and withdrawal methods, and any recent communication, but the complaint was later marked as resolved by him. As a result, we closed the case as resolved in our system.

The player from Latvia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We asked her to wait for the standard processing time and to cooperate with the casino, as delays could be caused by KYC verification or a high volume of withdrawal requests. After the recommended period had passed, we requested an update, but no response was received. Due to the lack of communication, the complaint was closed for now.

The player from Spain had requested a permanent closure of his account but was instead enticed with bonuses, which led to further losses after he had expressed suicidal thoughts. He then demanded a refund of the full amount lost, along with damages and interest. He said his account had been reopened by mistake and that the casino had admitted fault, but it had refused to refund his winnings/losses after bets were placed. We repeatedly asked the casino to respond and provide evidence, but no cooperation was received. The complaint was marked as unresolved because the casino did not reply, and the player was advised to use blocking tools and stop receiving promotional materials. After the case was reopened, the casino confirmed that his account had been reactivated by mistake and approved a refund of €702, which matched the deposits made after the reopening. The player then provided the required bank details, the casino requested priority processing, and the complaint was finally marked as resolved by the player.

The player from Brazil had a pending withdrawal of R$ 800 BRL since July 23 and was filing a public complaint to initiate action. We explained that withdrawals could take several days or weeks, often due to unfinished KYC verification or a high volume of requests, and asked him to wait at least 14 days after requesting the withdrawal. The complaint was later marked as resolved by the player, so we closed the case as resolved after his confirmation.

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The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player reported a partial withdrawal of €1,500 after nearly a month, with the remaining amounts still pending and unclear reasons for the delay. Despite multiple requests for information and communication from the player, he failed to respond to the Complaints Team's inquiries needed to further investigate the issue. Consequently, the complaint was closed due to lack of cooperation, but the player could reopen it by resuming communication.

Cazimbo casino reopened my permanently closed gaming account for problem gambling (I have their closure email from 10/24/2023) informing me with a text message and on 3/13/2025 I deposited 300 euros. I request a refund of my deposits.