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Spela — player complaint #63357, 2020-08-13: withheld payouts

Spela: a player complaint filed on 2020-08-13, about withheld payouts, status — resolved. Published on CasinoReviews. One of 11 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-08-13 CasinoReviews Withheld payouts Resolved

Spela - Withdrawal

I played with 100% bonus and eventually played my bonus and requested a withdrawal of 350euro. This was cancelled twice due to a technical issue but when I asked what this issue was via email I received no reply. I then logged back in and played a bit more and requested a withdrawal of 450.00 euros. I have made 5 withdrawal request overall and each time it is cancelled due to a 'technical issue'. It had been 10 days now.

Complaint data

Case number
#63357
Filed
2020-08-13
Status
Resolved
Category
Withheld payouts
Place among complaints about Spela
4 of 11 by date, newest first
Source
CasinoReviews — original ↗
Text
80 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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