Smokace: 12 complaints filed in English across 3 platforms, 4 still open, disputed sums €510. Most of them are about account blocks (33%). Risk index 49.5. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.
Status unknown 6
Under review 2
Unresolved 2
Resolved 1
Closed, no outcome 1
Sources
Trustpilot 6Casino Guru 4CasinoReviews 2
Complaints by month
06
08
Questions and answers
How many complaints are there about Smokace?
The English-language record holds 12 complaints from 3 platforms, 4 of them without a resolution; 6 carry no status from the platform. The latest one is dated 2026-08-07.
What do players complain about?
Mostly account blocks — 33% of cases, then withheld payouts (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 49.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 12
07.08.2026Casino GuruOtherUnder review
Player’s self-exclusion request is not processed.
Player’s self-exclusion request is not processed. [Self-exclusion] — waiting
07.08.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal is delayed and limited.
Player's withdrawal is delayed and limited. [Withdrawal] — unresolved
07.08.2026Casino GuruAccount blocksUnder review
Player's account has been restricted.
Player's account has been restricted. [Account] — waiting
07.08.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal is blocked.
Player's withdrawal is blocked. [Withdrawal] — unresolved
19.06.2026TrustpilotGame fairness
Don’t play here! If you win big in one game that game becomes ”runtime error” and after every ok win you won’t win a shi
Don’t play here! If you win big in one game that game becomes ”runtime error” and after every ok win you won’t win a shit until they have their money back and all of a sudden you win again. Games seems rigged overall as they always freeze and reload in bonus games so you loose your bonus 👍🏼
28.04.2025TrustpilotAccount blocks
I played at Smokace Casino and won €2000. After requesting two withdrawals of €1000 each, my account (VIO1982) was sudde
I played at Smokace Casino and won €2000. After requesting two withdrawals of €1000 each, my account (VIO1982) was suddenly closed without warning.The casino later claimed that I had “duplicate accounts” (referring to other accounts supposedly belonging to someone else I know) and used this as an ex
06.03.2025TrustpilotAccount blocks
I tried to close my account as I didn't win anything on their casino site over a long period.When I wrote in there chat,
I tried to close my account as I didn't win anything on their casino site over a long period.When I wrote in there chat, the agent tried to persuade me not to close my account but ended up directing me to an email address to write to, I sent my request to their email, 3 different employees tried ove
26.02.2025TrustpilotAccount blocks
I submitted a GDPR data access request yesterday. Instead of complying with the request, my account was banned without a
I submitted a GDPR data access request yesterday. Instead of complying with the request, my account was banned without any explanation. I guess this speaks for their approach to GDPR compliance.
20.10.2024TrustpilotVerification
I don't recommend this casino it's a scam, just choose another one if you don't want problems and lose your money with c
I don't recommend this casino it's a scam, just choose another one if you don't want problems and lose your money with complicated verification systems
04.06.2024TrustpilotBonus terms
STAY AWAY FROM THIS SITE. I MADE A DEPOSIT, BUT THEY REFUSED TO GRANT ME MY BONUS. THE SLOTS ARE RIGGED WITH THE LOWEST
STAY AWAY FROM THIS SITE. I MADE A DEPOSIT, BUT THEY REFUSED TO GRANT ME MY BONUS. THE SLOTS ARE RIGGED WITH THE LOWEST RTP I'VE ENCOUNTERED AT ANY CASINO. THE GAMES KEEP FREEZING, WHICH SEEMS SUSPICIOUS. EVEN IF YOU WIN, YOU WON'T GET VERIFIED OR BE ABLE TO MAKE A WITHDRAWAL. THERE ARE BETTER CASIN
01.03.2024CasinoReviewsOtherClosed, no outcome
Smokace - Slowest withdrawal process ever
Keep being told they are waiting for the game provider to do a game
27.02.2024CasinoReviewsWithheld payoutsResolved
Smokace - doesnt not accept withdrawal
The brand I want to compaint is ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
I did deposit 400 eur to Smokace.com and played blackjack few rounds and I tried to withdraw 510 €. They asked documents and I sent these. Then I got email:
We would like to inform you that your game account is undergoing additional check by the Risk Department.
We will notify you by email when the check is complete. The procedure can take up to 14 business days.
We hope you understand.
Regards, Finance Department!
They does not answer email after that and I it has been 1,5 months. I did try to withdraw 19.1.2024 and now it is 27.2.2024.
