Slots Gallery Casino— player complaints: 8 in English

Reason: Delayed payment On August 31, 2026, I won 28k on a game which I’ve played many, many times and I can tell you, I was extremely excited.I am a VIP player at this casino, where I’m told withdrawals would be processed in under an hour and my contact with their online tier 1 support keeps telling me requests are processed on a first come, first serve basis which is their standard response.Although they have not been completely ignorant of my emails, they are not addressing my concerns either and I’m afraid that i may never get paid out.I want to also mention that I won on a straight deposit and did not use any type of bonus that has been offered to me.My first withdrawal was requested on August 31, at 22:23 at $6000 because that is the maximum they will allow through e-transfer so there were 4 withdrawals made totalling $22,000 and being a VIP player grants me higher withdrawal limits.So I am submitting this complaint in hopes to obtain my winnings and to also make others aware of what they might have to go through if they continue to use this site.My account still has funds in it, which I hope to be able to withdraw as well.Barb

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:

The player from Germany formally complains about Slots Gallery Casino, which has ignored his self-exclusion request due to gambling addiction, sent on August 4th, 2026. The casino's support has also failed to assist him, raising concerns about their responsibility towards vulnerable players.The player from Germany formally complains about Slots Gallery Casino, which has ignored his self-exclusion request due to gambling addiction, sent on August 4th, 2026. The casino's support has also failed to assist him, raising concerns about their responsibility towards vulnerable players. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 | Resolved : 10 Aug 2026Automatic translation:

The player from Norway has contacted Moonwin and SlotsGallery multiple times to request permanent self-exclusion due to gambling problems, but both casinos are ignoring his messages and refusing to close his accounts. He seeks urgent investigation and closure of both accounts.The player from Norway has contacted Moonwin and SlotsGallery multiple times to request permanent self-exclusion due to gambling problems, but both casinos are ignoring his messages and refusing to close his accounts. He seeks urgent investigation and closure of both accounts. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 05 Aug 2026 Automatic translation:

The player from Australia was facing issues with the casino as they refused to close his account despite repeated requests, and he was being ignored while also receiving unwanted bonus offers. We asked him to clarify whether he wanted simple account closure or self-exclusion and to forward his closure requests and the casino’s replies, but he did not respond to our messages. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of cooperation from the player.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised him to wait up to 14 days, as delays could be caused by KYC verification or a high volume of withdrawal requests. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation, and the complaint was closed for now.

The player from Quebec lodged a formal complaint against Slots Gallery for violating Responsible Gambling regulations, which led to over $3,000 CAD in losses. Despite requesting immediate account closure on May 22, 2026, the casino failed to act and ignored multiple communications, including a formal notice. He demanded reimbursement for deposits made after his initial request. After reviewing the evidence, we determined that the player's initial closure request did not explicitly mention gambling addiction or related problems, which was required for responsible gambling protections to be triggered. Although the casino delayed account closure, it was found to have acted within a reasonable timeframe upon receiving a clear self-exclusion request on June 18, with the account closed on June 19. Consequently, the complaint was rejected as unjustified and no refund was granted.

The player from Alberta requested self-exclusion and account deletion from the casino but was ignored despite multiple email attempts. This refusal contributed to her financial losses due to gambling addiction. We attempted to engage with her by requesting additional information and communication to fully understand the situation. However, due to her lack of response to our inquiries and reminders, the complaint was closed without resolution. The player was informed that she could reopen the complaint if she chose to continue communication.