SpinCity Casino— player complaints: 9 in English

9 Complaints

2 Last 30 days · was 2

1 Unresolved

13.631298087245d Last complaint

29.0 Risk index

€3,749 · 26,500 PLN · $160,000 Disputed sums

SpinCity Casino: 9 complaints filed in English across 1 platform, 1 still open, disputed sums €3,749 · 26,500 PLN and 1 more currency. Most of them are about withheld payouts (89%). Risk index 29.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-28.

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What players complain about

Withheld payouts 89% 8

Verification 11% 1

Resolved 4 Status unknown 3 Under review 1 Closed, no outcome 1

Complaints by month

Questions and answers

How many complaints are there about SpinCity Casino?

The English-language record holds 9 complaints from 1 platform, 1 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-09-28.

What do players complain about?

Mostly withheld payouts — 89% of cases, then verification (11%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 9

28.09.2026 Casino Guru Withheld payouts Under review

SpinCity Casino - Player’s winnings haven’t been received yet.

The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 Automatic translation:

12.09.2026 Casino Guru Withheld payouts

SpinCity Casino - Player believes that their withdrawal has been delayed.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

04.09.2026 Casino Guru Withheld payouts

SpinCity Casino - Player believes that their withdrawal has been delayed.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

18.08.2026 Casino Guru Withheld payouts

SpinCity Casino - Withdrawal of player's winnings has been delayed.

The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Aug 2026 | Resolved : 20 Aug 2026Automatic translation:

03.08.2026 Casino Guru Verification Resolved

SpinCity Casino - Player’s withdrawal is delayed due to verification issues.

The player from Germany was facing issues with a blocked withdrawal due to an outdated phone number that he had reported long ago but that was never updated. Despite providing the correct number multiple times, he experienced delays and claims of technical issues, which he believed were stalling his verification and withdrawal process. We contacted the casino and asked it to verify his new number by SMS or another reasonable method, and the complaint was then marked as resolved by the player.

22.07.2026 Casino Guru Withheld payouts Resolved

SpinCity Casino - Player's withdrawal request is delayed.

The player from Germany had been waiting for a withdrawal for 14 days after her account was verified. Despite her inquiries, she received the same response about high request volumes and was unsure about the next steps. We asked for the withdrawal date, a screenshot of the pending cash out, and details about previous withdrawals and any active bonus. The complaint was then marked as resolved by her, so we closed the case as resolved.

17.07.2026 Casino Guru Withheld payouts Resolved

SpinCity Casino - Player’s withdrawal is delayed.

The player from Chile had requested a withdrawal two weeks ago, but the casino claimed it had a heavy workload, which resulted in delays beyond its stated three-day processing time. Despite multiple inquiries, she received the same response advising her to be patient. The player confirmed she had made successful withdrawals before and had not used bonus funds to accumulate her winnings. The issue was marked as resolved by the player, and the complaint was closed after confirmation of resolution.

14.07.2026 Casino Guru Withheld payouts Closed, no outcome

SpinCity Casino - Player's withdrawal is delayed and verification is stalled.

The player from Austria had been waiting 19 days for withdrawal verification and faced repeated delays despite providing the necessary documentation, including a confirmation from the local council. He expressed concern that the lengthy process was a stalling tactic, as he only had €69 left from his original winnings of over €450. The verification was completed, and a partial payout of €69 was received, but the player reported the cancellation of a €16 cashback bonus. Due to the player's lack of response to further inquiries about the bonus eligibility and evidence, the complaint was closed by the Complaints Team without additional resolution.

09.07.2026 Casino Guru Withheld payouts Resolved

SpinCity Casino - Player claims that payment has been delayed.

The player from Chile had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player’s account had been verified over 12 days before, and despite multiple inquiries, the withdrawal remained pending due to the casino citing a high volume of requests. After providing all necessary information and communications, the complaint was escalated to a dedicated resolver who engaged with the casino. The issue was marked as resolved following the player’s confirmation.

How the risk index is calculated and how complaints are labelled — the method behind this section.