Slots Gallery Casino — player complaint #33137, 2026-09-05: withheld payouts

Reason: Delayed payment On August 31, 2026, I won 28k on a game which I’ve played many, many times and I can tell you, I was extremely excited.I am a VIP player at this casino, where I’m told withdrawals would be processed in under an hour and my contact with their online tier 1 support keeps telling me requests are processed on a first come, first serve basis which is their standard response.Although they have not been completely ignorant of my emails, they are not addressing my concerns either and I’m afraid that i may never get paid out.I want to also mention that I won on a straight deposit and did not use any type of bonus that has been offered to me.My first withdrawal was requested on August 31, at 22:23 at $6000 because that is the maximum they will allow through e-transfer so there were 4 withdrawals made totalling $22,000 and being a VIP player grants me higher withdrawal limits.So I am submitting this complaint in hopes to obtain my winnings and to also make others aware of what they might have to go through if they continue to use this site.My account still has funds in it, which I hope to be able to withdraw as well.Barb