Slot Hunter - refuses to withdraw $30000
On July 19, I made a $2500 deposit at slothunter.com, after which I won $28193 in a NetEnt slot, and my final balance was $30693. It should be noted that I played without using any promotions. I requested a withdrawal, and that’s when the problems began.
1. In order to withdraw my funds, I was asked for account verification: identity confirmation (passport or driver's license), address confirmation and a screenshot of my Skrill account, where the user ID and email are shown. When my documents were checked, I requested a withdrawal. It was rejected because in the bank statement that I uploaded to confirm the address, the date of issue was written by hand, although in all banks of the Republic of Belarus the date is written, not printed.
2. I had to upload a new address confirmation and request a new withdrawal, which was also canceled. In the live chat, I was told that I also needed to upload a proof of income.
3. I provided a bank statement for the dividend payments for 2021 in the amount of $204,674.89 (that type of statement can only be issued for the past calendar year). The document was rejected with reference to the fact that they can only accept a document that states income for the last six months. It turns out that if dividends were the only source of my income, I would not be able to withdraw my winnings, considering the fact that the profit on them is almost 82 times greater than the initial deposit?
4. Then I sent a certificate of salary, which indicated my average monthly income for the last year, which is $16190 at the current exchange rate, and asked in the live chat if I can now withdraw my funds. I was told that they would now approve my withdrawal.
5. I requested a new one, but it was rejected again and they said that I also needed to upload a Skrill statement for the last six months and a selfie with a proof of identity! I absolutely do not understand the request for such a large number of documents and what does the information about the movement of funds on my PERSONAL account have to do with account verification.
6. I sent those documents as well, and this time I got a response that their finance department is asking for another pay slip in the last 6 months(THE THIRD PROOF OF INCOME) as well as an explanation of some of my Skrill transactions! This is simply outrageous!
7. I can't take it anymore. I will not send them new documents, I will only send them to you if you consider it really necessary.
I can’t get rid of the feeling that the casino is trying to find a reason not to pay me my money, or this is their way to deliberately complicate the withdrawal process.
I have played and won in many online casinos with a MGA license, but this is the first time I encountered this behavior. Therefore, I want to complain about the casino and find answeres to the following questions:
Is it legal to require all of the above documents? I am especially interested in the legality of the requirement to provide information about the movement of funds on a personal account and a selfie.
Where can I find information regarding the documents that the casino is entitled to require?
Is the request for such a large number of documents an initiative of the casino or a requirement of the licensor?
