Slot Wolf — player complaint #64303, 2019-12-19: bonus terms
Slot Wolf: a player complaint filed on 2019-12-19, about bonus terms, 1,000 EUR in dispute, status — rejected. Published on CasinoReviews. One of 85 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited Slotwolf casino 100 euros and i took it 100 % ''non-sticky'' bonus, what they promoted on their site. I think non-sticky means that you play first own money and then bonus money. I won on my own money 1100 euros and i thought i wanna cancel bonus (100 euros, cos i had not dropped on bonus money anytime when i played). I canceled bonus and they took my 1000 euros and left on my account 100 euros. I went straight way on their live chat and they tell me that was correct, because their 'non-sticky'' bonus will be wagering all if i wanna withdraw my own money. I tried to tell they that means STICKY bonus and no NON-STICKY , what they promote. I asked can i get back my bonus money, because i did not know that what they ''non-sticky'' means. They did not give me back my money.
