Slot Wolf — player complaint #64368, 2019-12-04: bonus terms
Slot Wolf: a player complaint filed on 2019-12-04, about bonus terms, 63,740 EUR in dispute, status — rejected. Published on CasinoReviews. One of 85 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I won in their casino with bonus and wagered the money, after that i tried to withdraw my funds and after few days and documents they said i am not able to withdraw my money because i have played with my mobilephone and computer.
I have my own internet connection home ja my mobilephone both deals signed by me.
The reason was that i have played multiple devices.
I think that cant be the reason because both network are signed by me and bonusoffers are one time per person and i nobody else has played slotwolf.com bonus on my network.
Here is the reason they sended to me:
all bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).
Sincerely,
Slotwolf Casino Support Team
Hope you understand me and we can fix this
