Simsinos Casino— player complaints: 6 in English

The player from Denmark successfully withdrew 1,158€ after depositing 250€, but his account was then blocked. The casino claimed he had breached terms related to fraud and identity theft, despite his documents having been verified, and refused to release his funds. We asked for clarification about his registration, KYC status, prior withdrawals, and name change, but the casino did not respond to our attempts to mediate. As a result, the complaint was closed as unresolved under our No Reaction Policy, which affected the casino’s rating.The player from Denmark successfully withdrew 1,158€ after depositing 250€, but his account was then blocked. The casino claimed he had breached terms related to fraud and identity theft, despite his documents having been verified, and refused to release his funds. We asked for clarification about his registration, KYC status, prior withdrawals, and name change, but the casino did not respond to our attempts to mediate. As a result, the complaint was closed as unresolved under our No Reaction Policy, which affected the casino’s rating. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 10 Sep 2026 | Unresolved : 23 Sep 2026Automatic translation:

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The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The complaint was resolved after he confirmed that the issue had been fixed and marked the case as resolved. We then closed the complaint in our system because the player reported successful completion of the withdrawal process.

The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawals could take up to 14 days and asked her to update us after that period if the winnings were still missing. After she did not respond to our follow-up messages and reminder, the complaint was closed for now due to lack of communication.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. He said the casino was stalling and making excuses, but he did not respond to our follow-up questions about KYC, previous withdrawals, bonus use, or game type. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Germany withdrew 47 euros from Simsinos 14 days ago but did not receive a response regarding the payout, and shortly after, his account was blocked. The player confirmed that he had completed verification and used a no deposit bonus without wagering requirements before his account was closed. Despite repeated requests for additional information and communication with the casino, the player failed to respond to the Complaints Team's inquiries. Consequently, the complaint was closed due to the lack of cooperation, with the option for the player to reopen it in the future.