CrownPlay Casino— player complaints: 15 in English

Player's withdrawal is delayed and account issues persist. [Withdrawal] — unresolved

Reason: Delayed payment Hello everyone, I fill a complaint regarding my delayed withdrawal at CrownPlay. I submitted my initial request of 800 AUD earlier this week, and since then my withdrawal requests have been stacking up. Live support says everything is okay, although the delay is not normal according to the terms provided by the casino, that is what worries me. Other than that, my account doesn't need verification and live support claims that my withdrawal is the highest priority. I would really appreciate if CrownPlay could manually check what's up my withdrawals and finally process my withdrawal requests. Thank you everyone --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Codydv06 3 weeks ago Matter is resolved, thank you all for helping me out. Best regards Codydv06 3 weeks ago Dear CrownPlay, Thank you for your update, I can confirm I received 2/3 withdrawals so far, once my last payment is processed, I’ll consider this matter resolved, thank you for understanding AskGamblers • Support Team 3 weeks ago Dear @Codydv06,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Aug 2026 Automatic translation:

The player from Manitoba has been waiting two weeks for a withdrawal request made after a lengthy four-month verification process. Due to his account being under review, he experienced a reduction in VIP status, which halved his withdrawal limits. Communication with the casino is frustrating, as he receives only automated responses.The player from Manitoba has been waiting two weeks for a withdrawal request made after a lengthy four-month verification process. Due to his account being under review, he experienced a reduction in VIP status, which halved his withdrawal limits. Communication with the casino is frustrating, as he receives only automated responses. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 06 Aug 2026 Automatic translation:

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. She reported that her account had been fully verified only after a delayed residence-address KYC check, which had been the main reason for the blocked payouts. We contacted the casino, and the withdrawals were gradually processed and completed after the casino confirmed the account had been verified and said the remaining payments would be handled shortly. The complaint was resolved after she confirmed receipt of the funds and marked the case as resolved.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. He later reported that two $1,200 winnings withdrawals had been marked as processed by the casino, but his bank could not locate the funds and suggested a third-party payment provider error. We asked him for a bank statement to continue the investigation, but he did not respond to our follow-up messages. As a result, we were unable to proceed further, and the complaint was closed for now due to lack of response.

The player from Germany filed a complaint regarding outstanding withdrawals at Crownplay Casino, having requested €500 on June 18, 2026, and €200 two days later. Neither withdrawal had been credited to his bank account, despite both being marked as "in progress" for seven days. The player believed he had fulfilled the bonus requirements and had contacted customer support but did not receive a satisfactory resolution. We contacted the casino, which confirmed that the delay had been caused by technical issues on its side and stated that both withdrawals were completed on July 3rd. As no further response was received from the player after our follow-up requests, the complaint was closed for now due to lack of player cooperation.

The player from Ontario has had his account closed following an administrative decision, but he is unclear about the specifics, particularly regarding section 3.9. He has requested to speak with a manager but has not received a response.

The player from Italy had concerns about his account being arbitrarily reopened by the casino, which had initially been closed due to gambling addiction. He believed this action promoted gambling and could have led to a relapse. The player was unable to log in because of an app he had installed to prevent access and requested compensation for the casino's conduct. We asked the player to provide evidence of his disclosure of gambling issues to confront the casino and pursue a refund, but due to a lack of response and necessary documentation, the complaint was closed without resolution.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team explained that withdrawal delays were common and advised waiting at least 14 days after the request before filing a complaint. After the recommended time frame had passed, the player did not respond to follow-up inquiries. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Slovakia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait at least 14 days for the withdrawal to be processed due to possible verification or processing delays. After the recommended time frame had passed, the player failed to respond to follow-up inquiries. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Australia had deposited 62.61 at CrownPlay over a month ago, but the funds never arrived in his account. Despite being assured that the transaction was returned to his bank account, he did not receive them and closed his account in frustration over the lack of communication. The complaint was closed due to the player’s lack of response to further inquiries and reminders. The player was informed that the complaint could be reopened if he decided to resume communication.

The player from Australia had three pending withdrawal requests and experienced significant delays from Crownplay casino. Despite having a previously verified account and no bonuses involved in his play, his VIP status had dropped, which significantly limited his maximum withdrawal amount. He expressed concern that the casino might have been stalling his withdrawals to reduce his winnings. The casino informed him that all withdrawals had been successfully completed, but due to the player's lack of response to confirm receipt, the complaint was closed for the time being. The player was advised that he could reopen the complaint if he chose to resume communication.

50 is max cash out and I'm now on day 11 waiting for my withdrawal. I've sent 100+ emails. Contacted live chat countless times. Getting copy and paste identical answers every time and no payout. Disputed amount: 50€ Casino: CrownPlay Casino Case #: 3343