RickyCasino— player complaints: 18 in English

18 Complaints

0 Last 30 days

0 Unresolved

66.689594601435d Last complaint

12.0 Risk index

400 AUD Disputed sum

RickyCasino: 18 complaints filed in English across 2 platforms, disputed sums 400 AUD. Most of them are about withheld payouts (33%). Risk index 12.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-06.

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What players complain about

Withheld payouts 33% 6

Other 22% 4

Game fairness 22% 4

Bonus terms 11% 2

Verification 11% 2

Status unknown 17 Resolved 1

Sources

Trustpilot 17 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about RickyCasino?

The English-language record holds 18 complaints from 2 platforms; 17 carry no status from the platform. The latest one is dated 2026-08-06.

What do players complain about?

Mostly withheld payouts — 33% of cases, then other (22%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 18 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 12.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 18

06.08.2026 Casino Guru Withheld payouts Resolved

RickyCasino - Player faces delayed withdrawal and poor support.

The player from Australia struggles with withdrawal issues after spending three days discussing the matter with casino support. He faces inconsistent excuses regarding his withdrawal and is asked for proof not relevant to the deposits he made.

04.04.2026 Trustpilot Withheld payouts

deposit 100, won 900. Refuse to withdraw it, then eventually wiped the 900 from my account and I was left with the origi

deposit 100, won 900. Refuse to withdraw it, then eventually wiped the 900 from my account and I was left with the original 100. worst company ever, take the money so easily but won't pay it. do not ever use

01.03.2026 Trustpilot Game fairness

Really poor casino, rare wins, I put in over $7k and never close to winning or above the water, stay away from these cri

Really poor casino, rare wins, I put in over $7k and never close to winning or above the water, stay away from these criminals, payouts are 5-15 days and verification not easy, they take, take, take.

29.01.2026 Trustpilot Bonus terms

I deposited over $200.00 and I asked for a bonus and I was told that I wasn't eligible for a bonus as I had one recently

I deposited over $200.00 and I asked for a bonus and I was told that I wasn't eligible for a bonus as I had one recently.When I asked when that was I was told 2023 so your only allowed a bonus every 3 years.What a ju

16.09.2025 Trustpilot Verification

It started off okay but they are ultimately dodgy. They make it hard to withdraw your money. Asking for photos of your b

It started off okay but they are ultimately dodgy. They make it hard to withdraw your money. Asking for photos of your bank card and banks statements to prove it's your account. I uploaded a bank statement less than 3 months old. I showed them and made a withdrawal but was asked for another one 2 we

19.08.2025 Trustpilot Withheld payouts

Absolutely appalling they need to be investigated immediately. They will not pay you or will make it impossible to get y

Absolutely appalling they need to be investigated immediately. They will not pay you or will make it impossible to get your money. Support are useless and will run you in loop after loop for days on end. They are 100% breaching Australian laws. You should never be giving bank statements selfies with

13.08.2025 Trustpilot Withheld payouts

Big scam site took my money and won't let me withdraw. Live chat is useless. Wish I seen trust pilot first.

07.05.2025 Trustpilot Game fairness

They ruined my life, they trick you and make you feel good and they end up taking your whole life’s savings and put you

They ruined my life, they trick you and make you feel good and they end up taking your whole life’s savings and put you in massive debt. The Winnings is rare to the point you keep putting money in if you feel close enough. I was dumb enough to let them trap me and wasted $50k of my life’s savings!!!

24.02.2025 Trustpilot Withheld payouts

Don't play here. Rude staff and rigged slots. And when you try withdraw they play so many games, more than other casinos

Don't play here. Rude staff and rigged slots. And when you try withdraw they play so many games, more than other casinos.

09.11.2024 Trustpilot Game fairness

I should have read the reviews before depositing. Can I give them negative rating? Rip off. Blackjack..dealers hand is a

I should have read the reviews before depositing. Can I give them negative rating? Rip off. Blackjack..dealers hand is always safe..This casino should be reported. Well I am going to at least in New Zealand. Stay away people..don’t waste your money here.

23.08.2024 Trustpilot Bonus terms

The deposit to offered bonus ratio is ridiculous!!! Plus you never win. Sh** Casino

18.08.2024 Trustpilot Game fairness

3k i put in one session and i won no more then $150 in the 3 hours i played. I have never experienced a casino that give

3k i put in one session and i won no more then $150 in the 3 hours i played. I have never experienced a casino that gives you nothing but takes everything. Usually at the pokies or in an actual casino, u win some and lose some. This was a 1 sided affair of just pure loss bar the $150 which was taken

06.05.2024 Trustpilot Other

So I never signed up with RickyCasino. However, I received a call from a person named Ryan who had advised he got my num

So I never signed up with RickyCasino. However, I received a call from a person named Ryan who had advised he got my number from other online casino sites and my name went in the draw to win up to $7500 and my name was drawn out. Moving forward, to receive it, he advised me to put through $50 and I

22.04.2024 Trustpilot Other

Terrible casino don't waste your money . I would give it 0 stars if i could

11.01.2024 Trustpilot Other

Stay away...Scam. realised before it was to late just gotta look at the pictures in there support chat generic pictures

Stay away...Scam. realised before it was to late just gotta look at the pictures in there support chat generic pictures of people also the live tables always not working is a dead giveaway fell like an idiot should've known better

05.01.2024 Trustpilot Withheld payouts

Do NOT, I repeat do NOT, give these guys your money. You’ll never see it again even if you win.Dont say I didn’t warn yo

Do NOT, I repeat do NOT, give these guys your money. You’ll never see it again even if you win.Dont say I didn’t warn you…

18.12.2023 Trustpilot Other

live games do not work and when I asked a support agent they informed me that they were not working, with no estimate to

live games do not work and when I asked a support agent they informed me that they were not working, with no estimate to say when they will work or if they ever worked also has a min deposit of $20AUD but a min withdrawal of $120 AUD

11.10.2023 Trustpilot Verification

After taking 100s they stall in withdrawals. One support person will say I need to upload certain documents I'll do that

After taking 100s they stall in withdrawals. One support person will say I need to upload certain documents I'll do that then wait more day .another person will tell me to do it all again and wait an even longer time ..this is so sketchy

How the risk index is calculated and how complaints are labelled — the method behind this section.