Casea Casino— player complaints: 5 in English

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 Automatic translation:

The player from Switzerland was experiencing a delayed withdrawal of CHF 58,000 from Casea Casino, which was requested on August 1. Despite repeated inquiries and verification of his account, he received inconsistent explanations from customer support without any clear timeline for resolution. He sought assistance in obtaining a concrete status update and confirmation regarding the withdrawal. We asked him for details about prior withdrawals, KYC documents, game types, and whether a bonus was involved, and the complaint was then marked as resolved after he confirmed the issue was settled.The player from Switzerland was experiencing a delayed withdrawal of CHF 58,000 from Casea Casino, which was requested on August 1. Despite repeated inquiries and verification of his account, he received inconsistent explanations from customer support without any clear timeline for resolution. He sought assistance in obtaining a concrete status update and confirmation regarding the withdrawal. We asked him for details about prior withdrawals, KYC documents, game types, and whether a bonus was involved, and the complaint was then marked as resolved after he confirmed the issue was settled. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Aug 2026 | Resolved : 14 Aug 2026Automatic translation:

The player from Hungary was facing a delay of 19 days on a withdrawal request of 200,000 HUF from Casea Casino, despite having a fully verified account. The casino's support team had previously confirmed that no further KYC documents were needed, but they later changed their response, citing delays for identity and source-of-funds verification. We confirmed that the winnings were eventually paid out after almost two weeks, so the complaint was resolved. The case was closed because the withdrawal was received and no further action was needed.

The player from Austria had her account closed by Cleobetra Casino after threatening legal action regarding her losses. She deposited 900 euros but lost it all and was unable to permanently close her account through self-exclusion as the casino was unresponsive. We asked her for evidence and a clearer timeline about when she informed the casino of her gambling issues, but she did not reply to our follow-up messages. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of cooperation from her side.

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