Richville Casino— player complaints: 6 in English

The player from Greece reported that Richville Casino had blocked his account a month earlier, claiming he had violated the rules without prior warning. He believed the action had been taken after he had won and was seeking documentation to prove his compliance with their rules, but had not received a response. He said his KYC had been completed long ago, he had made many deposits and withdrawals before, and he had been playing Ancient Egypt with bonuses. We tried to get the casino to clarify the situation, but it did not respond despite repeated follow-ups, so the complaint was marked unresolved.

The player from Azerbaijan had requested a €300 withdrawal two weeks earlier, which remained pending. She had received inconsistent explanations from live chat support regarding the delay, and she was concerned about the casino's intentions to pay her winnings. We explained that withdrawal delays could occur due to KYC verification or high withdrawal volumes and advised patience and cooperation with the casino. Due to the player's lack of response to our inquiries and reminders, the complaint was closed for the moment, though the player could reopen it in the future if desired. She later confirmed that the winnings had been from an invitation bonus, that KYC had already been completed, and that she had been waiting for more than three weeks while receiving copy-paste replies from support. We asked the casino for a response and extended the deadline, but no reply was received, so the complaint was then closed as unresolved. The casino later paid €500, leaving €280 still outstanding, but after another unanswered deadline the remaining issue was closed as unresolved.

The player from Alberta requested a withdrawal from Richville casino nearly a month ago, but the casino was stalling the payment and had been asking for additional selfies despite her being verified. She was frustrated as she had previously received withdrawals without issues. We asked the casino to clarify the situation and provide evidence, but it did not reply despite repeated follow-ups. As a result, the complaint was marked unresolved because no cooperation from the casino side was received.

The player from Alberta had been trying to withdraw her funds since May 5, 2026, but her requests via Interac kept getting rejected due to expiration. After switching to Mifinity on May 28 and verifying the payment method, she still had not received her withdrawal, and communication with support had been unresponsive. We were unable to resolve the complaint because the casino did not cooperate or provide any reply despite repeated contact attempts. As a result, the case was marked unresolved.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the casino had unjustly reduced her balance to €200, alleging misuse of bonus money and high stakes, which she refuted. Despite providing necessary information and cooperation, the casino failed to respond to inquiries from the Complaints Team. As a result, the complaint was marked as unresolved, negatively impacting the casino’s rating, and the player was advised to escalate the issue to the relevant gaming authorities.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We had advised the player to wait at least 14 days for withdrawal processing, considering possible delays due to KYC verification or high withdrawal volumes. Despite multiple requests for additional information and communication from the player, no response was received. Consequently, the complaint was closed due to lack of cooperation, but the player could reopen it if they chose to resume communication.