Kings Game Casino— player complaints: 12 in English

Reason: Verification issues Account Details:​Casino: Kings.game​Username / Display Name: CT138​Account ID: US-4601-6014​​VIP Level: Level 102 (PRO)​​Issue: Unresolved KYC Delay / Arbitrary Account Restrictions / Delayed Withdrawal​Complaint Description:​I am submitting this complaint following the full expiration of Kings.game’s standard verification window. Over 48 hours have passed since I uploaded all requested documents for "advanced verification" (submitted September 16 at 22:00), yet my pending withdrawals remain frozen and my account features are arbitrarily restricted.​1. Exceeded Standard SLA & Shifting Timelines​Official Email SLA: The automated notice sent by Kings.game explicitly states: "Verification usually takes 24 hours after submission."​Live Support Stance: When I requested an update past the 24-hour mark, support agent Vadym stated the review "may take an unspecified amount of time."​VIP Manager Claims: My VIP manager (Emily) claimed that "according to casino rules, documents can be reviewed within 30 days."​I have thoroughly reviewed Kings.game's published AML & KYC Policy (kings.ga­me/­hel­p-c­ent­er/­aml­-kyc), and no 30-day clause exists. The casino is inventing unwritten rules to hold funds indefinitely.​2. Arbitrary and Selective Account RestrictionsThe claim that my profile is fully frozen under an automated security check is demonstrably false:​On 16/09/2026 at 20:05, the initial "Verification required" trigger was placed on my account.​On 17/09/2026 at 02:00 & 02:01 (hours after the verification trigger), the system allowed me to claim my Daily Bonus, Recharge Bonus (225.76 CHIP), and Lucky Wheel Free Spins.​Now, the casino has manually placed an "action blocked" error on my profile to prevent me from claiming my accrued VIP perks while continuing to withhold my payout.​All internal avenues have been exhausted. The casino has exceeded its published standard processing timeframe and continues to provide evasive responses without a completion date.​Desired Outcome:I request AskGamblers’ intervention to compel Kings.game to finalize the verification review immediately and process my full balance/withdrawal without further arbitrary delays.

Reason: Verification issues Account DetailsCasino:Kings.gameUsername / Display Name: MEGA500Account ID:US-4054-2291VIP Level:Level 129 — MASTER1. My Account Had Already Been KYC VerifiedBefore I started playing on Kings.game, I completed the KYC verification process at the beginning of July 2026.My verification was successfully completed, and I received the following confirmation:KYC Completed — Your identity has been verified.”I only started playing at the casino after my account had been successfully verified.Over time, I played regularly, and my balance increased to approximately $4,000. 2. Withdrawal Request and Additional VerificationOn September 19, 2026, I decided to withdraw part of my balance.After submitting the withdrawal request, I received an email informing me that another account verification was required:Verification requiredReason:Account verification requiredThe email also clearly stated:“Verification usually takes 24 hours after submission.”I immediately submitted all the documents requested for this additional and more advanced verification. 3. More Than 48 Hours Without ResolutionAfter submitting all the requested documents, more than 48 hours passed without my verification being completed.My withdrawal remained blocked, and I was unable to access my funds.Since the casino's own email stated that verification usually takes 24 hours, I contacted live support after that timeframe had passed to request an explanation and an update regarding my account. 4. Support Could Not Provide a Specific TimeframeThe live support agent informed me that the verification could take an unspecified amount of time.However, I was not provided with a specific timeframe for completion, nor was I given a clear explanation as to why the verification was taking longer than the timeframe indicated in the official email.As a result, I have no clear information regarding when I will be able to access my funds.5. Communication With My VIP ManagerI also contacted my VIP manager, Emily, who introduced herself as my personal VIP assistant at Kings.game.She had previously explained that I could contact her directly regarding payment issues, technical problems, and bonuses.She later told me:> “At the moment, your account is under verification. As soon as I receive a response from our security team, I’ll let you know. Unfortunately, I can’t give you an exact timeframe for when the verification will be completed, but I’m doing everything I can to make sure it’s done as quickly as possible.”This confirms that I have still not been given a specific timeframe for completion of the verification.This concerns me because the official verification email I received clearly stated:Verification usually takes 24 hours after submission.”I therefore requested clarification regarding the extended timeframe, but my withdrawal remains blocked. 6. Why I Am Asking AskGamblers for AssistanceI fully understand that a casino has the right to conduct security, KYC, and AML checks, including additional verification when necessary.My concern is not the fact that Kings.game is conducting a verification.My concern is the lack of a clear explanation and the continued restriction of my withdrawal, particularly because:My account had already been successfully KYC verified in July 2026, before I started playing; I received confirmation that my identity had been verified; I subsequently played on the platform and accumulated a balance of approximately $4,000;I requested a withdrawal on **September 19, 2026**; I was then asked to complete an additional verification; I immediately provided all requested documents;The official email stated that verification usually takes **24 hours**; More than **48 hours** have passed without the verification being completed;Live support was unable to provide me with a specific timeframe;My VIP manager also confirmed that she could not provide me with a specific timeframe for completion of the verification.7. What I Am RequestingI respectfully ask AskGamblers to assist me in obtaining a clear resolution from Kings.game.I would like Kings.game to:1. Complete my verification as soon as reasonably possible;2. Clearly explain why additional verification was required after my account had already been KYC verified in July;3. Provide a clear update regarding the status of my account and verification;4. Clearly explain the applicable timeframe for this verification;5. Process my withdrawal and allow me to access my approximately $4,000 balance, subject to the completion of any legitimate verification requirements.I have fully cooperated with the verification process and provided all requested documentation.I am not asking Kings.game to bypass legitimate security procedures. I am simply asking for transparency, a clear explanation of the applicable timeframe, and reasonable access to my funds once the required verification has been completed.I hope this matter can be resolved quickly and amicably with the assistance of AskGamblers.

The player from Chaco faces issues with the KYC verification process at Kings Game casino after being asked to verify his account prior to withdrawing winnings. Despite submitting the required documents and facial verification, his verification gets rejected without explanation. He seeks clarity on the rejection, additional documentation needed, and a timely resolution to access his funds.The player from Chaco faces issues with the KYC verification process at Kings Game casino after being asked to verify his account prior to withdrawing winnings. Despite submitting the required documents and facial verification, his verification gets rejected without explanation. He seeks clarity on the rejection, additional documentation needed, and a timely resolution to access his funds. Written by TomasComplaint Specialist Submitted: 11 Sep 2026 | Resolved : 14 Sep 2026Automatic translation:

Absolute scam betting siteThey claim to be no KYC but I had to complete Know Your Customer and even after that they are refusing to pay just 97 usdt. No reason whatsoever. Please stay awaySo my account was locked permanently? Can you tell me publicly what I did wrong?! Which rule I violated? Because

Player’s account has been closed. [Account] — insuff_evidence

All of these casinos SCAM YOU!Its not just Kings.game, but ALL of them. But Kings.game does EXACTLY the same as the rest of them. You go and play with FREE PLAY, and you win, and you win really good. So then you put in cash/crypto and play the EXACT same games, and you lose. You think "ok, maybe

WARNING TO PLAYERSKing's Game confiscated almost $2,600 of my balance and I can no longer even log in to my account.The most important fact is this: I placed ZERO sports bets after my last successful withdrawal. The disputed money came from casino play, not sports betting.Despite this, King's Game r

Thieves!!My wallet rejected a transaction from different casino and sent it by mistake to this casino. Instead of refunding the money which is my obvious right the support reply ti me by writing:Hello! We have carefully reviewed your request. Because the transfer in question was sent well after your

I deposited money with no bonus features or anything like that , won tens of thousands 2 stars for the rush Someone logged into my account and cleared all the money in random games I managed to withdraw a couple of hundreds before support told me my account has been permanently closed with some B.S

PREDATORY PLATFORMRepeatedly ignores account closure requests, which is a predatory technique used to lure people into losing more. Refuses to aknowledge their wrongdoing as well. Support is all AI and useless.

I've been playing for a month or two and made it to level 13 cause Ive lost thousands and never did a withdrawal. Finally the other day I hit good and they denied my withdrawal, zeroed out my balance and blocked me from chat. Like other reviews they will say that's not what happened at all. Just tak

Absolute rip off. 100% deposit bonus and 25 spins. I got the 25 spins at 10 cents and won $2.80. I never got the 100% deposit bonus. It kept showing I had a bonus balance but it wouldn't let me use it and their support never answered me.