Posido Casino— player complaints: 11 in English

Reason: Delayed payment I am filing this complaint regarding three Interac withdrawals that I have still not received:• $700 requested on September 2, 2026• $750 requested on September 5, 2026• $750 requested on September 6, 2026This is a total of $2,200 CAD.My withdrawals are still showing as “Under review”, even though Posido’s terms state that withdrawal requests should be processed within 3 business days, provided that all checks have been completed.I have contacted Posido several times, but I am simply being told that I will receive the money soon. However, I still have not received anything.What concerns me most is that my remaining balance is still $13,131.17 CAD. If withdrawals of only $700–$750 are already taking this long, this does not reassure me that I will be able to recover my full remaining balance.I am therefore asking AskGamblers to intervene, have Posido explain the delay, and process the $2,200 currently pending as soon as possible, while also providing reassurance regarding the withdrawal of my remaining $13,131.17 CAD. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Louu • Quebec 2 weeks ago Hello, yes, I already mentioned here 4 days ago that I received the three overdue payments of $700, $750, and $750. Thank you! You can close the ticket as resolved. AskGamblers • Support Team 2 weeks ago Dear @Louu,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Louu • Quebec 2 weeks ago Hello, I received the three payments this morning. I hope everything goes smoothly with the remaining amount as well. Thank you!

Reason: Delayed payment I have been waiting for payment for over two months now. The website inf Finland has been down for 4 months now and I do not have access in my gaming account.The Posido payment team has asked twice for my bank account details so they can withdraw money there. Nothing has happened.After a long wait I hope Askgamblers can help me to solve this problem.Thanks --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. JJ9 1 week ago I can confirm that I have received 1200 euros from Posido I do not have access to my account, so I must trust that this is the remaining balance. I want to thank Askgamblers for solving this one very quickly This complaint can be closed AskGamblers • Support Team 1 week ago Dear @JJ9,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Posido Casino • Representative 1 week ago Dear Player, We are pleased to inform you that the manual withdrawal of your remaining balance has been successfully processed and completed by our financial department. The funds have been sent to the bank details provided. Depending on your bank's processing times, the amount should reflect in your account shortly. Thank you for your patience and cooperation throughout this process. Best regards, Posido Casino Team

Reason: Delayed payment Dear AskGamblers Complaint Team,I am asking for your assistance with a refund issue involving Posido Casino.My Posido account is currently blocked. Despite this, I was previously allowed to play and make deposits using a bank card that was connected to an account that had already been blocked.After contacting Posido regarding this situation, their support team confirmed in writing that they would refund me €1,250. I have attached the email where Posido explicitly states that they are willing to return the €1,250 and asks me to provide my bank details in order to process the refund.I provided all the requested information, including my full name, email, IBAN, BIC and bank details.The problem is that I have received no further update and nobody from the relevant team has responded to me since Friday. I have contacted live support as well, but they only told me to send another email to the relevant team. I have already done this several times.I am not asking for any bonus or additional compensation. I am simply asking Posido to honour the refund of €1,250 which they already confirmed in writing and to process the payment.I have screenshots of:* Posido confirming the €1,250 refund* The requested bank details* My communication with their support* Live chat where support confirms that my refund request is still ongoing* My attempts to contact the relevant team without receiving a responseI would therefore kindly ask AskGamblers to assist me in contacting Posido and help me obtain the €1,250 refund that they have already agreed to pay.Thank you for your assistance.Valerie --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Vs18 2 weeks ago I just recieved my refund! Thank you Posido and Ask gamblers! Posido Casino • Representative 2 weeks ago Dear Vs18, Thank you for your reply. Please be informed that your information are currently under review and you will be contacted as soon as possible with further information. We thank you for your understanding. Kind regards, Posido Team Vs18 2 weeks ago I did answer to this e-mail with my bank details and I did send them many more emails with my details. I am adding it also here. Please could You manage to send money ASAP? Thanks

The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:

Reason: Delayed payment I am submitting this complaint against Posido Casino regarding prolonged withdrawal delays, poor communication, repeated unsuccessful attempts to obtain a clear answer from their support/VIP team, and a total of €2,100 in withdrawals that remain pending.I have tried repeatedly to resolve this matter directly with Posido before contacting AskGamblers, but unfortunately the situation has still not been resolved.My pending Skrill withdrawals are:€800 requested on 22 August 2026 at 09:23:29€800 requested on 25 August 2026 at 10:39:43€500 requested on 26 August 2026 at 19:05:50Total outstanding amount: €2,100.The screenshots from my Posido account show the exact dates, times, amounts and transaction IDs. The withdrawals remain at the “Under Review” stage.The most concerning withdrawal is the first €800 request, created on 22 August 2026, which has remained pending while subsequent withdrawal requests have also accumulated.During this period I repeatedly contacted Posido support asking when my money would be paid. I was given information and assurances regarding withdrawal processing and was repeatedly left expecting that the payments would be processed. However, despite waiting and contacting them again, the withdrawals continued to remain under review.I repeatedly asked Posido for a concrete answer about when the money would actually be paid and whether there was any problem preventing the withdrawals from being processed. I did not receive a clear explanation of any specific verification, security or account issue that would justify keeping these withdrawals pending.I also tried to resolve the matter through their VIP support. On 27 August 2026, I sent two separate emails to the official VIP contact regarding the outstanding withdrawals. Neither of those emails received a response that day.This has been extremely frustrating because I have not immediately escalated the matter to a third party. I first gave Posido an opportunity to resolve it directly. I contacted support repeatedly, waited for the withdrawals, contacted VIP support and sent emails. Despite all these attempts, I have still been left without my money and without a satisfactory explanation.I have been an active customer and have made substantial deposits at this casino. When depositing money, I did not experience comparable difficulties. However, when attempting to withdraw my own funds, I have had to repeatedly chase the casino for information about when I will actually receive them.I want to make clear that I am not requesting a bonus, compensation or any special treatment. I am simply requesting payment of my legitimate withdrawals.If there is a genuine issue with my account or any documentation is required from me, I am willing to cooperate. However, Posido should clearly tell me what the issue is instead of repeatedly leaving the withdrawals under review without a concrete resolution.I have screenshots documenting the pending withdrawals, including their exact creation dates, amounts, payment method and transaction IDs. I also have evidence of my communications and attempts to resolve the matter directly with Posido.After repeatedly trying to resolve this directly with the casino, I am now asking AskGamblers Complaints Service to assist me and contact Posido Casino regarding these outstanding payments.I respectfully request that Posido process and pay my outstanding withdrawals totaling €2,100 and provide a clear explanation for the delays.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Vlatka 4 weeks ago The €300 payment has been successfully received. Posido Casino • Representative 1 month ago Dear Vlatka, Your last withdrawal will be completed as soon as possible. Thank you for your patience and understanding. Best regards, Posido Team Vlatka 1 month ago Yes, I have received €1,800. However, I am still waiting for the remaining €300.

Reason: Operator offline I cannot access my account because there is no way for me to log in to my account. The maintenance suddenly began without any notification at around May 10 (about 3,5 months ago) and since then the maintenance notice has come up when I go to the webaddress. I have deleted the caches etc. and tried with different browsers, but the same error message remains.They rarely reply to emails, and when they do, I get the same copy-paste answer that it will be up and running as soon as possible. The live chat option is not available for me because I cannot access the main page.It's been 2,5 weeks now since I sent them a screenshot of the problem and they don't even bother to answer.I would like to either be able to access my account or get my money out of there. I have over 100 eur in my account. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. tommir99 1 week ago Yes, I received it. Thank you. AskGamblers • Support Team 1 week ago Dear @tommir99,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Posido Casino • Representative 1 week ago Dear tommir99, We kindly inform you that your manual withdrawal has been completed successfully. Thank you for your cooperation. Best regards, Posido Team

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

The player from Croatia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Croatia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 Automatic translation:

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He reported that three withdrawals of 500 euros each were pending, with 50,000 euros in his account and no active bonus used. We asked for verification details, withdrawal history, and screenshots to assess the casino’s processing times, but the player later marked the complaint as resolved, so the case was closed as resolved.

The player from Greece had submitted a complaint regarding responsible gambling practices after he had received a promotional email from Posido Casino inviting him to join a VIP platform, despite having self-excluded his account due to gambling addiction. He had emphasized that this targeted marketing had occurred several months after his self-exclusion, which had led to further gambling losses and concerns about the violation of self-exclusion protocols. The complaint had been investigated, and Posido Casino had confirmed that the promotional email had been sent from their marketing address but had stated they were not connected to VIPHive. The casino had disabled all marketing communications to the player and had apologized for the inconvenience. We later determined that the VIPHive activity had been treated as an extension of Posido for this complaint, but because the casino would not provide the cashier history or a definitive stance on the disputed 700 EUR and the investigation kept being delayed, we had closed the case as unresolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The delay was explained as possibly due to ongoing KYC verification or high withdrawal volume, and players were advised to wait at least 14 days before escalating the issue. After the recommended time frame had passed, the player confirmed she had not received the payment, which prompted further inquiries from the Complaints Team. The complaint was marked as resolved following the player's confirmation that her issue had been addressed.