BiggerZ Casino— player complaints: 10 in English

Reason: Account closure I registered an account on BiggerZ Casino and deposited 270 USDT.Shortly after, I received an email from BiggerZ Support stating that my account was closed by the administrator due to a breach of their Terms & Conditions. They informed me that no further details would be provided and that the decision is final.I accepted the account closure and only requested the return of my original deposit of 270 USDT. I sent a clear email asking them to refund the deposit amount only and offered to provide the transaction ID if needed.BiggerZ replied that they had checked internally, confirmed there was a breach, and that their decision is final. Since then they have not responded to my request for the deposit refund.I am not requesting any winnings. I only ask for the return of my original deposit of 270 USDT.I have attached the following evidence:Original account closure email from BiggerZMy email requesting the deposit refundBiggerZ’s replies confirming the decision is finalProof of the 270 USDT deposit (transaction ID / blockchain confirmation)Please help me recover my 270 USDT deposit.Thank you. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. faisalkhan13 • India 3 weeks ago Dear AskGamblers Support Team, Thank you for your assistance. I can confirm that BiggerZ has enabled access for me to withdraw my original deposit of 270 USDT, and I have successfully received the funds. I consider the issue fully resolved and am satisfied with the outcome. Thank you again for your help. Best regards, faisalkhan13 AskGamblers • Support Team 3 weeks ago Dear @faisalkhan13,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. BiggerZ Casino • Representative 3 weeks ago Dear AskGamblers Team, Following an internal review, our system detected that the player had created multiple accounts. This constitutes a breach of our Terms and Conditions, which permit only one account per player. Our terms also specify that a bonus may be claimed only once per person, IP address, household, or other associated criteria. The player’s account remains closed for gameplay. However, we have enabled access solely to allow the player to withdraw the original deposit of 270 USDT. The player may now log in and submit the withdrawal request but will not be able to play or make further deposits. Any additional accounts created or attempted to be created by the player will also be closed in accordance with our Terms and Conditions. We therefore consider the complaint regarding the return of the original deposit resolved. Kind regards, BiggerZ Casino

I am raising this complaint because BiggerZ Casino has confiscated my winnings of €500 based on a technicality that their own system failed to prevent. The Facts: 1. I used the promo codes LISTS33 and PLAY33 twice before making any deposit. The casino's system permitted this and did not block the redemption. 2. I then made a real-money deposit. The casino accepted my deposit and issued a Welcome Bonus. 3. I played through the wagering requirements fairly and won €500. 4. When I requested a withdrawal, the casino confiscated the funds, claiming I "misused" the promo codes. Evidence of Bad Faith: • No Duplicate Account: I have chat transcripts where the support agent explicitly admits: "Your account is not a duplicate." * System Admission: In the same chat, the agent admitted their system "could potentially work" for multiple codes. This proves the "error" was a technical failure on their side, not fraud on mine. • Selective Enforcement: The casino sent me an email stating I am welcome to continue depositing and "withdrawing as usual," but they refuse to pay this specific win. They are happy to take my money, but use their own system's gaps as an excuse to avoid paying when I win. The casino is punishing me for their own software's inability to enforce their terms at the point of entry. Since they accepted my deposit and issued the bonus after the codes were used, they effectively validated my play. Desired Outcome: I am requesting that BiggerZ honors my withdrawal of €500. I was even willing to accept a 50% "goodwill" settlement to resolve this quickly, but they have refused to be reasonable. Disputed amount: 500€ Casino: BiggerZ Case #: 4057

Ich habe beim Biggerz Casino eine Einzahlung via TRX gemacht in Höhe von ca. 300 euro (1304 TRX). Ich habe beim Spielen gewonnen und ca. 3000 Euro (12857 TRX) zur Auszahlung gebracht. Am 09.02.26 wurde diese Auszahlung storniert, ohne Angabe von Gründen und mit Verweis auf den Kundensupport. Auf Nachfrage wurde mir gesagt, dass mein Konto angeblich ein Duplikat wäre und deshalb mein Konto auch ab 09.02.26 temporär gesperrt wurde. Das ist so nicht korrekt, ich habe nie vorher beim BiggerZ casino gespielt. Im Chat wurde mir dann mitgeteilt, ich könne - um zu beweisen - dass ich kein Duplikat eines anderen Spielers sei, Dokumente inklusive "Videobeweis" (ein Video, auf dem ich ein geschriebenes Blatt Papier hochhalten durfte und in die Kamera sprechen durfte. Eine Frechheit, übrigens!!) einreichen. Dieser Aufforderung bin ich nachgekommen und habe die Dokumente eingereicht. Nun sind einige Tage vergangen, in denen nichts passiert ist und seit heute, dem 13.02.26 kann ich mich wieder in mein Konto einloggen. Allerdings sind statt der 12857 TRX nur noch die ursprünglichen 1304 TRX (Betrag meiner Einzahlung) auf dem Konto. Auf Nachfrage im Chat wurde mir bestätigt, dass sämtliche Gewinne storniert wurden und dass ich nun lediglich meine Einzahlung wieder auszahlen solle. Als Grund wurde genannt, dass ich angeblich ein doppeltes Konto habe, was absoluter Quatsch ist. Das Verhalten vom BiggerZ Casino ist auf sämtlichen Ebenen eine Frechheit. Erst lässt man mich tagelang ohne Auskunft warten, nachdem mein Konto ohne Grund gesperrt wird und dann streicht man mir sämtliche Gewinne!! Bitte um Unterstützung! Disputed amount: 3000€ Casino: BiggerZ Case #: 4037

Once a day I was scrolling reels on Instagram, got to know about this casino (Bigger), I registered on their website and made my first deposit, I got free bets for my first deposit on the site, I played some games and lost more than half of my deposit amount, and then I made a withdrawal of the remaining amount, the withdrawal was successful, I asked their customer support if I can withdraw before using the freebets , and they said you can withdraw anytime as soon as you have wagered your funds at least once, and the freebets will remain in your account until their validity is not over. Now, I have placed bets using freebets and won, as soon as I have won, and tried to log in my account, it as was showing that it is disabled. I contacted their customer support, they said the account is closed by the admin and no more information is available than that. I have asked them many times what's the reason behind closing my account, but they never tell me anything, I have asked them about my funds in the account, they said those funds cannot be withdrawn, I have never thought this will happen with me and my winnings will be blocked for no reasons. Please help me recover my account and funds involved with this casino, I have tried to play for the first time and this has happened, I will be highly thankful to you. I am ready to provide you with anything that is required as a proof. Disputed amount: 800₮ Casino: BiggerZ Case #: 4064

The player from Qatar deposited 98 USDT and met the wagering requirements, winning 275 USD. However, upon withdrawing, he only received his deposit back, with the casino claiming he shared an IP address with another account, which he denied. We asked for supporting communication and verification details, but no evidence was provided to confirm the casino’s justification. The complaint was then marked as resolved by the player, and we closed it as resolved in our system.

The player from Germany encountered issues withdrawing €1,325 after the casino claimed that the player had violated bonus conditions by allegedly using the bonus twice or having two accounts, which the player denied. Despite contacting live chat for clarification, no satisfactory explanation was provided, and although €500 had previously been withdrawn without account verification, the player felt mistreated. We reviewed the casino's evidence, requested further clarification, and found the initial justification insufficient, so we asked the casino to reassess the case internally. Following the additional review, the casino reinstated the disputed balance to the player's account and allowed the withdrawal. The complaint was therefore resolved in the player's favor.

The player from Austria successfully completed the wagering requirements at BiggerZ Casino but had his €3,000 winnings confiscated due to alleged multiple account or IP-related issues, which he denied. Despite submitting verification documents and contacting the casino multiple times, he did not receive a satisfactory explanation for the refusal to pay. We reviewed the casino’s technical allegations, requested further evidence, and after additional internal review the casino reinstated the disputed balance. The withdrawal was then initially blocked by an automatic security control, but this was lifted and the funds were sent successfully. The complaint was then resolved after the player confirmed receipt of the €3,000.25.

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The player from India reported that his successfully wagered bonus was removed from his account when he attempted to withdraw. Customer service provided conflicting responses regarding his winnings, with one representative claiming they were reduced and another stating that the issue had been escalated to management. We were unable to proceed because he did not respond to our follow-up questions and reminders, so the complaint was closed for lack of cooperation.

The player from Norway had won 4331 USDT at BiggerZ casino but received an email stating his winnings were confiscated due to bonus abuse, despite not having taken any bonuses after being informed of the ban. He had completed a verification process and made a withdrawal, questioning the rationale behind the confiscation of his winnings. The casino claimed the winnings were voided due to a wagering pattern consistent with bonus abuse under the Welcome 150% bonus, while the player insisted he complied with all terms and did not manipulate gameplay. After reviewing the case, we found the casino's decision contrary to our Fair Gambling Codex, as no clear and fair rule breach was demonstrated, but the casino maintained its position and only returned the amount of the user's deposit. The complaint was therefore closed as unresolved.