Planet 7 — player complaint #65928, 2018-03-30: withheld payouts
Planet 7: a player complaint filed on 2018-03-30, about withheld payouts, 4,620 USD in dispute, status — unresolved. Published on CasinoReviews. One of 47 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
After 2 months, planet 7 issued me three checks for winngs. The first check cleared after 5 weeks. But the next 2 checks were not cleared. My bank, Chase, said they could not verify the funds and not only would not honor them, but also decided to close my account as a result of the deposit. I called planet 7 who's VIP host [EDIT] told me I needed to have the bank provide written documentation proving this was indeed why the funds were not being cleared and the account was being closed. Chase refused to write a letter to planet 7 and told me I needed to bring a representative from the check issuing company to the branch to verify the funds. This is, of course, impossible. I'm am now without a bank account, without my funds and without a course of action on how to resolve this issue. Because chase took the checks in for deposit, I am also without the checks in question although I do have images of the deposit and a deposit receipt. Help!!!!!
