Pinco Casino— player complaints: 7 in English

Reason: Declined payment I strongly advise everyone to avoid Pinco Casino (pinco.win). They operate a deliberate verification trap to avoid paying out successful players.On September 25, 2026, I successfully deposited 100 USDT using cryptocurrency via ByBit Pay. My deposit was credited, I completed my KYC identity verification, and I met all necessary turnover requirements. However, when I attempted to withdraw my funds, the nightmare started.Here is exactly how they operate:The Withdrawal Block: The system blocked my withdrawal, forcing it to default to the "Visa/MasterCard" screen, throwing a "Withdrawal is not available" error.Impossible Verification Loop: I contacted support, and they repeatedly demanded a PDF bank card statement for the entire period of card use. I explained multiple times that no bank card was ever used—the deposit was 100% crypto via ByBit Pay.Ignoring Proof: To comply with their "e-wallet" rules, I provided them with my ByBit account dashboard, the exact transaction hashes, the ByBit funding deduction statement, and the official ByBit transaction receipt. Their own internal Operations History even explicitly labels my transaction as "deposit ByBit". Support completely ignored this undeniable proof and continued pasting automated scripts demanding a card statement.Retaliatory Account Lock: After pushing for my withdrawal, they restricted my account entirely. I am now completely blocked from the platform with the error message: "You are prohibited from transacting on this product."They make it incredibly easy to deposit crypto, but the moment you try to withdraw, they trap you in an impossible loop demanding documents for payment methods you never used, and then they lock your account.My Account Details for Mediators:Casino: Pinco (pinco.win)Account ID: 96369635Deposit Method: ByBit Pay (USDT)Payment ID / Hash: 260925­000­121­035­104­708­071­342­08896Stay far away from this platform. I have all screenshots and chat logs proving this behavior. --- Ответы в треде --- anil.chivukula • India 1 day ago Despite the casino previously stating my case was under a 5-day review per Clause 10.2, their support system continues to send me automated bot responses demanding a PDF bank card statement for a 100 USDT ByBit crypto deposit. I have stopped responding to their automated emails, as I have already provided all cryptographic proof of my deposit. I am waiting for the casino's actual compliance team to respond directly to this AskGamblers thread. Also this email was sent in Russian. anil.chivukula • India 2 days ago Total amount blocked is 296.30 AZN anil.chivukula • India 2 days ago I have been still blocked out from the Casino and the complaint remains unsolved. Pinco Casino • Representative 4 days ago Hello! Your account is currently undergoing one of the stages of additional verification. This review is conducted in accordance with Clause 10.2 of the User Agreement. Its purpose is to ensure the security of the platform and its users, as well as compliance with established industry procedures. If you have already provided the information requested by our specialists via email, please allow up to 5 business days for a response. The option to submit withdrawal requests again will only become available once the verification process has been successfully completed. Thank you for your understanding and cooperation.

The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Sep 2026 Automatic translation:

The player from Quebec had faced issues with video verification for a withdrawal at the casino, receiving an error message stating "suspicious activity detected" when attempting the process. Despite contacting his VIP manager and emailing support almost two weeks earlier, he had not received a response, leaving him feeling stuck. We learned that the casino had already sent updated verification instructions by email, but his messages had gone to spam and he had initially missed them. The complaint was now closed because he did not respond to our follow-up messages and reminders, so we could not continue the investigation.

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The player from France had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawals could take days or weeks due to KYC checks or a high volume of requests and asked him to wait at least 14 days before we could intervene. After the timeframe had passed, he confirmed that conclusions had been drawn and later marked the complaint as resolved, so we closed the case as resolved.

The player from Indonesia faces unjustified account closure with 1252 AZN confiscated by the casino, which cites "bonus abuse" without evidence. He has not used any bonuses, and all funds come from his personal deposits. Despite attempts to resolve the issue with casino support, his requests to provide evidence or release his funds have been denied.

The player from Quebec faced difficulties withdrawing his winnings of 4607 due to a proctored video exam where he experienced inadequate accommodations for his visual impairment and language barrier. After closing the exam for being unmanageable, he reached out to VIP support but received no response from the verification team despite multiple attempts over more than 10 days. The Complaints Team intervened and negotiated with the casino, leading to an extension of the response time for verification questions from 5 to 30 seconds. Despite multiple document requests and repeated video verifications, the player complied with all requirements. Eventually, the casino confirmed successful completion of the verification process and restored withdrawal access. The complaint was marked as resolved after the player confirmed the issue was settled.