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PH Casino— player complaints: 30 in English

30 Complaints
0 Last 30 days
0 Unresolved
265.30264606391d Last complaint
23.1 Risk index
22% Resolved · of 18 with a known status
56% Withheld payouts among those
$25,255 · €7,550 · £35,000 Disputed sums

PH Casino: 30 complaints filed in English across 3 platforms, disputed sums $25,255 · €7,550 and 1 more currency. Most of them are about withheld payouts (47%). Risk index 23.1. Texts below are the players' own words, as published on the source site; last complaint 2026-01-19.

What players complain about

Withheld payouts 47% 14
Account blocks 27% 8
Other 13% 4
Verification 7% 2
Game fairness 7% 2
Closed, no outcome 13 Status unknown 12 Resolved 4 Rejected 1

Sources

CasinoReviews 17 Trustpilot 12 LCB.org 1

Questions and answers

How many complaints are there about PH Casino?

The English-language record holds 30 complaints from 3 platforms; 12 carry no status from the platform. The latest one is dated 2026-01-19.

Does PH Casino resolve complaints?

Of 18 complaints where the platform recorded a status, 22% were resolved, 0% remain open and 6% were rejected as groundless, 72% were closed without an outcome. Withheld payouts account for 56% of them.

What do players complain about?

Mostly withheld payouts — 47% of cases, then account blocks (27%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 30 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 23.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 30

19.01.2026 Trustpilot Withheld payouts
Don't ever play phcash casino online which is a Philippines casino online games. They are cheating or scammers. I won a
Don't ever play phcash casino online which is a Philippines casino online games. They are cheating or scammers. I won a 100k and they declined my withdrawal few times. After few minutes later, I have a half million rebates. Which is hard to withdraw. They say, my bet is abnormal. If I lost my bet is
21.04.2025 Trustpilot Withheld payouts
Deposited 10 bucks and won 50 was enough for them to not pay me.I withdrew the money using coin payments and never recei
Deposited 10 bucks and won 50 was enough for them to not pay me.I withdrew the money using coin payments and never received itDon’t play on this site they will steal your money
13.04.2025 Trustpilot Game fairness
They cancelled winning bets and settled losing. No fairness towards players and it’s all towards the company.
They cancelled winning bets and settled losing. No fairness towards players and it’s all towards the company.
26.01.2025 Trustpilot Other
The VIP program could use more rewards and benefits. The promotions are limited and don’t feel tailored to regular playe
The VIP program could use more rewards and benefits. The promotions are limited and don’t feel tailored to regular players. Also, some of the slots take longer to load than I’d like, especially during high-traffic periods.
02.01.2025 Trustpilot
Won money and they banned me and didn’t pay nothing out for absolutely no reason
Won money and they banned me and didn’t pay nothing out for absolutely no reason
12.12.2023 Trustpilot Other
You can contact this lwyer he won a case aaginst themand got winnings for european playersRoelof Bidjerk Lawyer in Cuarc
You can contact this lwyer he won a case aaginst themand got winnings for european playersRoelof Bidjerk Lawyer in Cuarcao
08.08.2023 CasinoReviews Withheld payouts Resolved
PHCasino - Deposit not credited
Deposit was not credited, evidence submitted clearly shows the error, they denied any wrong doing, failed showing professional customer support and refused to investigate the matter any further
28.07.2023 CasinoReviews Verification Closed, no outcome
PHCasino - Serbia not restricted
Hello, i have registered with this Casino thinking they have a valid license since some of my friends used it and withdrawn without issues. I have played with them in their sportsbook and won money. They took my winnings and payed out only my deposit of 200 USD, and removed the winnings of 3.011,83 USD and closed my account, when i contacted them they have told me they have seized my funds due to failed KYC verification (all documents were authentic) when i confronted them on chat they told me it was due to registration from Russia??? When i took a picture of my account profile where it clearly says Serbia which you can clearly choose during registration then they have told me it was due to close relations of Serbia with Russia so they are clearly trying to scam me and telling lies (i have all the proof in form of screenshots). I would like you to try to solve this dispute, since i cannot find their license to complain to the license holder and please tell me what other steps can i take where else can i complain, and if there is a way to start legal action against them i dont mind paying for a lawyer because i am a victim of clear racism from them. Thank you i am awaiting for your response.
22.06.2023 CasinoReviews Withheld payouts Closed, no outcome
PHWin - REPORTING WEBSITE THAT DONT CREDIT THE DEPOSIT EVEN THOUGH THERES A TRANSACTION DETAILS
Last June 14, 2023 i deposit money to this website https://www.88phwin.live/index since paymaya is the only way to deposit money i did gcashpay ( GCASH TO PAYMAYA VIA QRCODE OF THEIR WEBSITE) I received a message that it will be credited 3 to 5 business days however it was not credited yet up until now. I coordinated with their customer service and they are asking me for a receipt, the thing is that i did not receive any receipt I sent them the text that i received as well as the screenshot with the tracking number/reference number and the transaction in my gcash account to prove that i deposited money. They keep on insisting with the receipt that was not sent to my email.
18.10.2022 Trustpilot Withheld payouts
Stole my money of nearly 12,000$. They want players to deposit several of hundreds and thousands of dollars. If the play
Stole my money of nearly 12,000$. They want players to deposit several of hundreds and thousands of dollars. If the player wins a certain minor amount, they will pay it. BUT ! if you win a lot they will do everything in their power not to pay you. I had some of my winnings paid after I contacted the
10.07.2022 Trustpilot
Extremely bad management. Used to allow players from Belgium and the Netherlands to play, and apparently changed this so
Extremely bad management. Used to allow players from Belgium and the Netherlands to play, and apparently changed this some months ago, so just banned all accounts from these countries.No "we are changing our terms or service, please cash out your remaining bankroll by ..." email, nothing. Just decid
11.05.2022 Trustpilot
Depositted £25 and had a balance of £96. Sent off all ny verification documents, perfectly legit. Used the same document
Depositted £25 and had a balance of £96. Sent off all ny verification documents, perfectly legit. Used the same documents for every website I play on with no issues whatsoever. Then, oh, my accounts banned. So I send an email asking, for the want of a better word, what the hells happening and I rece
22.01.2022 Trustpilot Game fairness
A winning football bet was settled as a loser. When I told them this they said they would void the bet and refund my sta
A winning football bet was settled as a loser. When I told them this they said they would void the bet and refund my stake. Then guess what, the stake never went back to my account and when I told them this they said it had and sent me a screenshot that wasnt even the bet ! Absolutely untrustworthy
04.09.2021 CasinoReviews Other Closed, no outcome
PH Casino - Ignoring permanent self exclusion
Hi, 23/06/2020 I asked to be permanently excluded and I also said if I ask for the account to be reopened that they decline me due to over spending and loss of gambling control. 3rd Sept 2021 I had a relapse luckily no sites would accept me as I banned from all and also downloaded gamstop but this site I remembered and emailed them asking to open my account.. without hesitation they agreed. £750 down. Therefore I am asking for a refund for my losses today as I believe I am entitled. I specifically mentioned I cant control my gambling spends and never to open my account again but they clearly didn't care. Now they are ignoring my refund request.
01.09.2021 Trustpilot Other
Their partnership program is also built on lies. I tried to work with them as a marketer. After registering up to 100 an
Their partnership program is also built on lies. I tried to work with them as a marketer. After registering up to 100 and after submitting up to $ 10k they told me to count your commission. Then they deleted the deposit altogether .. they do not answer anything. They are disgusting.
21.07.2021 CasinoReviews Closed, no outcome
Pornhub - casino closed my account and confiscated the money
I played in casino in January and even had I successful withdrawal but when I won for the second time and wanted to withdraw my money casino closed my account. I tried to find out the reason but casino just replied that I am banned for life. When I asked about the money casino replied that I did not wager the bonus correctly therefor I will not get the money. When I asked what they mean with "did not wager the bonus correctly" casino just called me a scammer. I think it is not the best way to deal with the players. I hope I can find out more with your help.
19.05.2021 Trustpilot Withheld payouts
Under no circumstances play this casino, if you win they do not pay, they will close your account and confiscate winning
Under no circumstances play this casino, if you win they do not pay, they will close your account and confiscate winnings. I won 26k anothert player is owed 90k, we have a european campaign to stop this casino from exploiting UK Players. We are reporting them for theft, we are also contacting there
14.01.2021 CasinoReviews Closed, no outcome
PH Casino - £34,000 balance
Joined and Deposited approx £12,000 in total in Dec 2020. Originally loved the selection of machines and blackjack. Got lucky on my final deposit and after a huge winning streak ended up with a balance of over £34,000. Submitted all of my validation info (photo of passport, Driving licence, proof of address, bank statements etc - all valid and correct) only to wake the next morning to my account having been banned. Received an email saying account banned and would receive a refund of deposits, no explanation given despite asking numerous times and to date, £0.00 refunded so far (1 month later) - [EDIT] - DO NOT USE, IF YOU LOSE = THEY KEEP YOUR MONEY IF YOU WIN = THEY KEEP YOUR MONEY
05.01.2021 CasinoReviews Closed, no outcome
PH Casino - Banned
I have registered on this PH Casino on 24 of December 2020. I have claimed a welcome bonus for sport betting and made all wager requirements. After that I tried to make payout from my account 498 EUR, but I must been to load my documents for verification. I have loaded all required documents and after that I didn't receive any answer from them. Today 04.01.2021 I emailed to them and ask them about my account verification process. After I got am email from them that my account was banned. I think they stole money in that way. Please help me.
12.10.2020 CasinoReviews Withheld payouts Closed, no outcome
PH Casino - Not paying out winnings.
Hello. My name is [EDIT]. I registered at ph .casino and made a £ 370 deposit. Login - [EDIT]. I made a few sports bets and my account was £ 2,153. On July 21st I ordered £ 2,000 for the payout and on July 22nd I ordered GBP 153 for the payout. I was paid GBP 153. And GBP 2000 is still not paid to me. I wrote to the support several times and all the time I got this answer: " [EDIT] (Usoft Gaming) Aug 4, 2020, 4:36 PM EDT Hi Thank you for contacting us. I will send a message to the payments team for you letting them know your looking for an update on your payment. Enjoy our casino experience! Webcam Poker now available enter our FREEROLLS now and win free money! In these tough times, stay safe and we wish you and your families safety and good health. [EDIT] Support Team "

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