Party— player complaints: 8 in English

I was with them for a long time in the flesh from 2010-2011, first played poker, then threw it. In the summer of 2016, they gave different gifts, free spins and money with a wager. Here I got a bonus in the form of $ 10 one day at the casino. I played 2 or 3 days to clear this bonus. When I won it, I put in a withdrawal of about $ 600 I waited 3 days and I see the money never arrived in my account, I go to my account and see that it is blocked. That's what they tell me Hello, [EDIT], According to the information received from the relevant department (this can also be seen from the records of the history of the game on your account), you did not play only at the casino, but also at the poker tables, and therefore your allegations that you played only at the casino are unfounded. As we already reported, after carefully studying the entries in your account and the history of the game, our security department made sure that you made a deliberate transfer of funds from the [EDIT] account at our tables in order to abuse bonus offers and illegal manipulations of our resources. What is strictly prohibited on our website. In accordance with our policy, it was decided to close your account, which is now marked and banned on all our brands. In addition, we withhold the funds remaining on it. We recommend that you do not try to open new accounts on any site that supports our gaming platform, as this will lead to an immediate account closure and withdrawal of funds. We regret the adoption of this decision and the impossibility of changing it. If you have any questions, please contact us at any time. We will be happy to help you! Regards, [EDIT] customer service department Responsible game Well, how is this possible if I played in a casino, and here is their poker I didn’t sit at the poker tables at that time. Please help me resolve the issue.

PartyCasino Closed my account without warning and confiscated my funds. I have sent them all the ID they have requested including photos of my debit card, my ID, a selfie of me holding my ID and proof of address and they still refuse to payout. Bwin and Sporting Bet from the same group also closed my accounts at the same time. Can you help? thanks, [EDIT]

I oppened an account a while back, logged in today, deposited, they have accepted the deposit, and blocked my account without giving me a reason. verry poor customer support agent who closed the chat on me twice (i have screenshots) only when i mentioned pogg did they keep chat open telling me your account is on hold and you will receive an email once our team has reviewed it. Refuses to reiburse deposit, or give me timeline.

I signed up to Gamstop in November due to an ongoing gambling problem. However I have still be able to deposit at Party poker since. I've recently complained to them about this and have been told that because I setup my account with them with the name Dan but signed up to Gamstop with the name Danniel that the issue is my fault entirely. Please be aware that address details surname and mobile number we're all identical on both. I'm confused by this, do they really only base the check on a first name and not bother with all of the additional details which matched? Seeing the success of others with a habit I contacted them to see why this was possible and see if my deposits can be refunded and the account perminately blocked but they have told me nothing can be done because I used Dan on their site and Danniel on Gamstop, again please be aware all other details on both sites are the same.

All detail of registration the same. Same email registeted. Nothing different. As you know been looking throught old gambling sites looking for wrongs in the way they operated through Self Exclusion. Opened a Sportingbet account and SE on the 26/8/2016 for 5 years I had opened a Bwin account on the 16/9/19 and then SE on the 18/9/16 indefinitely At this time they were not connected by Licence. 21/11/17 I opened an account with Partycasino. I was told to phone up to open the SE there. They were the same licence as Bwin. Ive only just noticed that I closed my Bwin Account Indefinitely. Was I allowed to open the Partycasino SE?? I have the email that states the SE and it was Indefinitely SE. Now Sportingbet was brought into the equation, they merged 28th November. Should I of been allowed to carry on as this account was SE ?? Should all accounts be affected from this merger because if SE with Sportingbet? Also how can I re-open an account that is SE indefinitely?? Can you help please?

I self excluded from gala which is part of GVC but i was allowed to open an account with Party casino and deposit.

Over a two week period I was able to make 10's of withdraws around $8,000 AUD while gambling on the partypoker website playing blackjack. The issues I have and raised with partypoker include: 1. Their terms and conditions do not state the withdrawal prerequisites and conditions clearly as required by industry guidelines. 2. As such, when I attempted to withdraw moneys from my partypoker account I was surprised to find that a minimum amount of $5,000 USD was required. 3. This lack of awareness combined with my problem gambling that I continued to gamble with no easy/suitable way to withdraw. 4. Also, governing guidelines dictates that sites and poker User Interfaces must conspicuously promote ‘responsible gambling’ links on their lobby page or similar. Partypoker only have a small link hidden on their software client. 5. I’m not sure whether gambling companies should have controls in place to prevent obvious problem gamblers from continuously withdrawing funds from a credit card account, as I was able to withdraw thousands of dollars in a matter of hours. 6.On at least two gambling sessions, the partypoker servers crashed causing funds to be removed from my account. 7. When I contacted partypoker about this, they assured me that the funds were eventually credited to my account however the logs they provide do not provide me with sufficient detail have this assurance. 8. They also quoted their ‘blackjack rules’ website which is separate to their terms and conditions and was not titled ‘rules’ anywhere on that page. 9. When I pointed out this issue they said they have updated the page to be titled ‘rules’ however policy dictates that they are required to notify ALL customers of any changes to any rules – this they never did. 10. Essentially it was their belief that any system errors that caused a loss, was not their responsibility to rectify – just because they have made a ‘rule’ stating this on an obscure webpage. I don’t believe that companies can make internal policies that absolve themselves of any legal obligations. 11. Over a 24 hour period I played over 3,900 hands of blackjack for a less than 35% winning ratio. I don’t believe this is the standard win/loss ratio and I believe their blackjack game is configured with a higher losing ratio than a standard blackjack game. I believe that partypoker’s lack of compliance with governing guidelines has contributed to my problem gambling and financial hardship. I believe that had I been able to withdraw funds without restrictions that I was not made aware of and if I had been able to view the responsible gaming information, I would not have lost as much money as I did. I can provide personal transaction details if required, plus the emails I have received from partypoker and the minimal logs they have provided me.

I have been trying to resolve this situation for over a month. The casino has all my bank records but still can't seem to clarify if they have made any of my deposits. There are obviously some deposits that were not even made and the remainder it is impossible for me to tell. I asked them to look at my bank statement, which I provided twice, and they don't seem to even know the exact amounts that they even sent to my bank. They keep asking me for the amounts which I find odd. I have now dealt with this by emailing and live chat for well over month and they do not seem to be any closer to resolving this matter. Listed are the withdrawals in dispute: 1.03/31/2017 00:15 EDT Fast Bank Transfer 14909337265579572 135.00 22.00 Processed 2. 03/29/2017 00:43 EDT Fast Bank Transfer 14907625864673023 70.00 0.00 Processed 3. 03/14/2017 03:02 EDT Fast Bank Transfer 14894749256392307 80.00 0.00 Processed 4. 03/11/2017 01:39 EST Fast Bank Transfer 14892143434089314 205.00 145.00 Processed 5. 03/04/2017 02:36 EST Fast Bank Transfer 14886130000011874 135.00 25.00 Processed 6. 03/03/2017 07:25 EST Fast Bank Transfer 14885439351228271 100.00 46.00 Processed 7. 02/15/2017 19:00 EST Fast Bank Transfer 14872032566918171 90.00 57.00 Processed 8. 02/12/2017 00:33 EST Fast Bank Transfer 14868775965647386 90.00 45.00 Processed