Neospin Casino— player complaints: 17 in English

Having my account-closure request denied twice on the grounds that I could just log out without having to close it, only for them to close it when I asked, “WHAT IF the reason is gambling addiction?”, then lie about having rejected the request and blatantly deny any wrongdoing. Sophie, Philip, and w

This place is a complete scam no live chat. no extra chance for features with the games that usually have them. there games don't give bouns.and there bouns buys are rigged. stay away from this scam site don't be fooled by there fake reviews complete scum scamming site... 15th of September I have

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

Refusing to verify account and complete withdrawal.STAY AWAY!! Literally deposited $50, which they were so quick to take and then won like $262 with it, super small amount. For the last little while they have been beating around the bush about verification and how the withdrawal process works. Seein

The player from Portugal had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take several days or weeks and asked him to wait at least 14 days while the casino completed any KYC or processing checks. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was closed for now due to lack of response from the player.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take several days or weeks, possibly due to KYC verification or a high volume of requests, and asked him to wait at least 14 days. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was then closed due to lack of response.

The player from Germany had been waiting six weeks for a withdrawal of €80, which had been marked as accepted 14 days earlier. After several requests for bank statements and false claims that the payment had been rejected by his bank, he became frustrated as the withdrawal was eventually canceled and not credited back to his account. We investigated the issue and confirmed that the casino had processed the withdrawal, but the player's bank had rejected the transfers. The player was advised to check with his bank and use alternative withdrawal methods, with two recent withdrawals having been successfully processed by the casino. Due to the player's lack of response to requests for bank statements, the complaint was closed without further action.

Initially, the company was quite helpful, and I finally received confirmation that my account was fully verified. "Great," I thought, "my withdrawal will finally be processed." Two days later, my withdrawal was cancelled. I went through the entire process again and finally got my account verified. I

Hi dont have choice to write another one for neospin. I made a comment about withdrawls been splitted and delayed . Didnt connect myself to play since the last review. Today i connect myself and were about to deposit but i saw a 100 free telegram spin so i subscribed and the code didnt show up i tal

This is a bad site unfortunately stay away from this casino . They keep delaying withdrawl cancelled placing another 48h on it for no reason . First one was created monday around 10PM the next morning another one and the next day another one .. my account was verified around monday or the day after

They activated a bonus I didn't not ask for, locking my money in the account. Every time I ask them to fix it they say 'I can't deal with this manner but have forward your request to the higher ups' its been over 2 weeks and have not heard anything.i asked which department these 'higher ups' are and

The verification fee for 65$ was a nightmare but finally got verified. Then I went to withdraw my money and now there is a withdrawal confirmation fee for 110$ I need to send before getting my money? No one told me that I had to send more money that I didint have and it's 110$ I had to pay 65$ for m

i accidentaly refuse my bonnus, i communicated with tchat help service but they tell me they cant re-active the cashback bonnus. i insist to find a fair solution, the help service of your casino told me this was impossible. so i decided(and tell it the the costumer service), i will never spend any m

This online casino is a scam. I've put over 500 and won nothing. When you do win U can't withdraw it until you have used your deposit. So if U put 50 in and win 150 U can't withdraw until you have lost 50. It's definitely a suss website

Hi I deposited yesterday $30 and $30 again today. I received an email before my 2nd deposit that on deposit I will receive 25 free spins on ELVIS FROG and there will be a reward as well. So after 2nd deposit they gave me free spins on fruit million where as per regarding email I received it's diffe

Dont use neo spinWas a fantastic casino up until 2 moths ago whole system change, bots in chat, withdrawals now take 48 hrs.No assistance from chat anymore, just auto reply.What happened, i feel like they are dodgy now and won't be using again, used for years Do yourself a favour use Zoom, crown slo

I play Neospin on daily basis , I have lost so much but yesterday I won and withdrew my very first win of $1500, next morning I am blocked. Is it a scam ????? What a lame response , Neospin took about a month for withdrawal giving all kind of excuses and where by the only option they gave was to pla