N1— player complaints: 153 in English

Hello. My Name is [EDIT], I am 16 years old and from Germany. I deposited 2x 500€ on N1Casino. I wrote the support and requested a refund according to the MGA´s Directive 2 of 2018, Player Protection Directive, Part VIII 26 (3) "Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing, returning any monies wagered and confiscating all winnings, if any. " Unfortunately they did not accepted to refund deposits made by a minor. I then contacted the MGA and they contacted N1 Casino. N1Casino then asked me about my Bank Details etc. I wrote them everything they asked for. But then they wrote the following "After a review of your case, you were denied a refund by our Administration. This decision is final." Could you please help me to get my money back ? I created the Account in my mothers name, but all of the deposits came from my Bank Account. Best regards and stay healthy,

Hi, I recieved an email from N1 casino offering cashback from recent losses. I looked at the offer which included a 10x wagering requirement. The email had a link to bonus terms. It linked to this page: n1casino.com/bonus-terms-and-conditions The page has no information on a cashback bonus. Nor does it say anything about a max bet limit on a cashback bonus. I spoke with CS via live chat and they told me that all bonuses have a 5 euro max bet and I had breached that by bonus buying at 0.20 and 0.40 levels resulting in 20 euro and 40 euro bonus buys during the cashback wagering. My contention is this: I was offered cashback. The offer came via email. The email stated it had a 10x wagering requirement. The email linked here for the bonus terms as they called it "Bonus Terms".: https://www.n1casino.com/bonus-terms-and-conditions This page breaks the different bonus types down and the terms associated with them. The page has nothing about a cashback bonus. Based off this I decided to bet at stakes up to 2 euro for the bonus with some bonus buys at 20 euro and 40 euro for 0.2 and 0.4 stakes. To have the resulting 10x wagering completed and then have the funds confiscated due to violating terms and conditions seems inherently unfair as I abided by all terms sent with the offer. CStold me by live chat their decision is final and will not be reversed. They also directed me to another page (not included in the email)for further T&C's. I would appreciate your input in this as to me if I was an operator and this happened: 1) Email offer to customer 2) Attach wagering requirement 3) Attach terms 4) Player accepts 5) Player wins 6) Player is told they violated the terms but not the terms that were sent with the offer, they violated other terms on the site. 7) Refuse to do anything for the player

I was directed to you by the Malta Gaming Authority, because I asked first them to help me in my problem. So, my problrm is this : I registered on N1 Casino online, deposited and played. As some of the first deposits there were bonus ammounts involved. I have also read theyr FAQ and there it is only stated that the max BET is 5€ ... so I played accordingly and never went up higher the 2 during my hole duration of bonus play and even that was very brieflly, because I have played about 80 procent of the time of 1€ BET or less. I have won, then I have been verified and it was all okay, altho the response time was very bad and took a lot and no mail or some other type of message from them so I contacted theyr support via chat and they have then told me that my funds were confiscated ! All but the 36 euros that I have deposited ! So my bonus ammount was cleared at first and I have had to play an insane ammount of time in order to be able to use the funds and still at the end it was all confiscated ! The reason they presented it was that I have played over the limit allowed by them during the bonus play witch was the 5 euro max BET. I have told them that is not possible because I have read theyr FAQ and played very carefully and NEVER went over 2 euro bet not to mention the 5 they imposed ! Still they said then that I have purchased feature play as free games and that is considered a BET so because of that the funds are confiscated and thats that. I tryed to talk to a manager ... nothing ... they wouldnt put me thru ... they said the matter is decided and bye bye money and thats that, beeing even very rude about it ! I tryed to explain over and over again that the features that one can buy in a lot of games by the way these days are NOT the BET in the game is it states separatlly in any games ! The feature is depending on the BET you play so if you play on 10 cents it costs 10 euro, 40 cents is 40 euro, 1 euro BET is 100 euro and so on and as it is even if you buy the feature on the minimum BET of 10 cents witch this N1 Casino has the feature costs 10 euro witch is over the 5 euro BET they put in there ! So as it is any game that has the feture game buy in it is a trap put there in order to confiscate your money after ! This CAN NOT be fair and okay and I reallh hope that someone will help me allready with this injustice ! I have documented my self on the FAQ before I played and there is NOTHING there stating that the feature you buy in games are considered bets or that they are forbiden during the bonus play or even during the play no message or popup or notification nothing said that I couldnt do that !!! So as it is there is no reason to confiscate my funds ! The BET and Feature in any game that has them are shown separatlly very clearlly and the bet is the bet and the feature is what I opt in to buy in order to get freegames instantlly and not part of the bet per say ! I really hope that at least someone there CAN and WILL help me because I am just feeling robed and frustrated and wronged and since the Malta Gaming Authority didnt help me saying this case is not for them and so sending me to you ... I really hope that someone WILL see the injustice and care even for the little people because after all the masses of little people like me make this industty run ... Thank you and wait eagerlly a response from you !

Last August I sign up in Spinia a online casino operated by N1 interative. I am a portuguese citizen living in Cabo Verde (very easy to prove). When I sign up I put my address in Lisbon as there was the option Portugal but I always played in Cabo Verde. I won 9500 Euros playing two EGT games, 30 spicy fruits and Amazons Battle. I have pictures of everything. When I requested to withdraw some money the manager decided to cancel my account as Portugal makes part of the list of restricted countries. When I informed that I have been always playing in Cabo Verde they said I could not use a VPN connection. I never used such a connection. They just decided to confiscate my winnings.

Outraged by the injustice and absurdity that happened. I am a player from Ukraine and in order to play them I need to log in only through the VPN service (the server crashes and I had to log in from several countries). I did not violate it, but when I put on the conclusion a letter came that the account is closed and the winnings have been confiscated, except for their words, I do not show anything and do not prove it. It's just very insulting that. Understand please.

I got a promotion, 70% refund if I lost my deposit up to € 750, I deposited € 350, lost it and asked for a refund in chat and I got a € 235 bonus that I had to wager 10 times. ... Then I went to the live casino and made some bets. The balance was around 900 euros. After a while, I successfully unscrewed it for 1460 euros. I played for another day and nothing happened until I bet on the withdrawal. Then they took everything from me. I talked to the support, they told me that I had exceeded the bet, but the rules say that the live casino does not participate in wagering. To which the support replied that live dealers are prohibited in the bonus game. But there is not a word about this on the site, as well as notifications or blocked games. A deposit of € 350 was taken away. The casino does not get in touch, they are not going to return anything. P.S. there are no rules for cashback on the site at all! I believe that they are cheating by not describing the rules for withdrawing money through cashback bonuses.

I deposited cash thru an account of my friend, won €750 wanted to withdrawal the money and after several days of chatting and discussing they took all the money and said im not allowed to withdrawal the money because i deposited thru a 3rd party account. And they have done this before when i wanted to cash out €1600 and that was deposited from my own bank account. I took screenshots of all the chats and i sent all the documents they asked for but they deleted my gaming history. So i am on the stronger hand now. And now i dont only want the €750 withdrawal but also the €1600 withdrawal i did before. I forgot why i didnt play anymore on this casino but i got scammed. If they say im not allowed to deposit with a 3rd party account then they shouldnt make it possible at first place.

Hi There, On the 25th of August i made a deposit of €50 on N1 Casino with a 200posit which i got in Rosteih store,an afilliate from that casino. I started to play with €150 and a wager of 50x to be completed. After being playing for a while and getting a few small wins i went to play in Money train and got a win of €12575.00 on a €2.50bet. After that win i increased the bet to €10 to complete the wager faster which i did easely. After around 7 hours playing i went to cash out €14.500.00 and still left €2500 on the site to play in the future. Straight away i got the emails regarding my Withdraws requests and turn off the laptop. The next day when i turned the laptop on i would only have €50 on my account!! I contacted the support and they said , my funds were adjusted and i have exceeded the max bet on the bonus!! so they confiscated €16950.00. They keep saying to me that i should pay more attention next time and follow the bonus requirement and also to read the terms and conditions on the website... There is nothing regarding that bonus on the website and in the affiliate store the only conditions is a minimum deposit of €50 and a 50x wager requirement!! Ive tried to sort this with them explaining it that there is no information regarding it on their website and i should be entitled to the money because nowhere say that the max bet on that deposit bonus is €5. I even said that at least the big win on a €2.50 bet should be paid to me and they say the decision is final. If the max bet is €5 on the bonus deposit , the bets should be capped the same way some machines are blocked and we are not allowed to play it if wagering. I have all the screenshots from my account and from the live chat which i can provide if helps. Can you guys help me with this situation? Regards,

Hi, I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is N1 Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates N1 Casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with N1 Casino and deposit the following amount on  700 - 9/8/20 I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted N1 Casino by email However have not received any satisfactory response. I screenshots of some of the deposits made, also I have the email from Bobcasino as proof of request to self exclude from all of their casinos. Please note I have used the same credentials as with my self excluded bobcasino account as with N1 Casino.

When I open www.n1casino.com it shows UK players are not allowed to visit this casino. I am from Mozambique not UK and I have a 52.50 euros balance. I tried to email their support email but it always bounces back. There isn't any other way of contacting them that is why I am trying here.

Hi I was very impressed with your casino but my recent experience has been terrible.  I wanted to make a withdrawal so I verified my identity with lots of documents. They sat uploaded with no status just the orange symbol. After a couple of days I contacted live chat. They informed me that a picture of my payment card was required. This was not stated as required evidence on your upload section, and I had an Internet banking screenshot for the same account. Anyway I uploaded that straightaway, and the agent said "great we will now process your withdrawal no problem" but guess what..... Over night I have an email "your withdrawal is now cancelled, contact live chat to find out why" The live chat person as saved on the transcript, eventually said it was a technical error?? No apology, no offer of speeding up the process or referring it to another department.  This whole process is either horrendous customer service, or an attempt at stopping players from making genuine withdrawals or keeping the status as pending for as long as possible for potential cancellation by the player. Can you please look into this matter and confirm why the withdrawal was cancelled, when the rerequest will be processed, and your judgement on the wait for unprocessed withdrawal status against industry standards and regulations

Dear Mr. /Ms. On 31.07.2020 I payed 1000 Euro and increased the amount up to 6000 Euro. The Casino N1 did not accept it for some reason of them and changed my amount just back to the 1000 Euro. Firstly they just did discussed this issue with me and secondly they just changed the amount like nothing happened before. I already discussed this with them and they can't give a explanation why and they seem not to be really friendly. I hope you can help me to solve this problem. It's not really fair what they are doing to me. I mean they can't take the money away from me due to no reason like this. Thanks in advance. Best regards,

I had like 1740e in my account and suddendly i have only 44e and casinos name is n1casino

I made an account to N1 Casino on Sunday 5th of July. I deposited 200€ and received a welcome bonus. Then I played the bonus wager through and was lucky to get 2900€ to be withdrawn. I made a withdrawal request and sent my documents for them which they verified fast. Then I just started waiting to get my withdrawal to my bank account. Then on 7th of July I tried to login to the Casino to see the status of my withdrawal just to notice that my user had been disabled and winnings removed.. I then contacted their live-chat and asked the reason. I was told that my account has been locked and my deposit will be returned but the money I won was taken away. The Customer Care Servant told me that I have been playing from the same IP than some other player but that is not possible because I have used my own personal internet connection and haven't shared it with others. Then I checked AskGamblers.com page and noticed that there has been many similar cases where this casino has taken the winnings away due to same IP reason even though in many cases players said that it is not even possible that someone else used the same internet. I don't know how they could prove that there has been duplicate users for my IP because it's simply impossible. Lots of cases had been resolved by AskGamblers.com by the fashion that the casino had brought enough evidence so that they could take the money away. There should be no way for the casino to take away my winnings without proper evidence because I haven't done anything wrong.

Dear sir/madam, Last week on friday on the 3rd of July my son told me about N1 casino and that it is a great casino to play on. So I registered myself on their website with great expectations. At first I deposited 20 euros on the account, but I didnt win anything with that, next I deposited 50 euros but unfortunatly again no winnings. Then I deposit another 50 euros and play for roughly half an pur straight. I even ended up with 1000 euros! Incredible, right? Obviously I tried to withdraw the money from the account immediatly. But in order to do that I had to verify my account etc. That was all good and well, but after that they had to review my withdrawal. They decided to decline my withdrawal and put only 50 euros (my last deposit) back into my N1 account, the 950 was just gone. My heart dropped when I saw this, I didnt know what happened and I was very confused. Luckily N1 has a customer chat service and I thought maybe they can help me out. I went to chat with a lady named [EDIT]. I chatted her for two hours straight. It came down to this: apparently when you deposit money on your N1 account you automatically sign up for issuing a bonus upon the deposited amount. Atleast when tou do it on mobile that is the case. I looked back at the deposit section on their website and there does happen to be a tiny slide (which already is slid to give you a bonus). As a first time user of this website, and because the slide option is so little i had not even seen this option. This bonus, i apparently signed up for, had rules attached to it. You have to spin 50 times for €5 or less and do some bonus spins. I was not aware of these rules but i the slots so many times that i still completed them. There was only one problem. I played a couple of times for 8 or 12 euros. Because of this they just decided to take my entire €950 and they basically told me im just screwed and i wont get any money, except for the 50 they put back in my account. I felt powerless against them, and didnt know what to do, so i decided to file this complaint and maybe we can work something out with the casino. Because the slide for receiving a bonus was already checked i didnt feel like i had a choice at all in that matter and it cant be possible that they can just take all my winnings because i played a couple of times for 8/12 euros. If you put it like this, imagine i played 49 times with 5 euros and then the 50th time with 8 euros, does that mean they can just take all the winnings aswell? Then there is also the fact that when you play with a bonus you still get the option to bet higher than the 5 euros or be able to try to withdraw your winnings after "breaking" this rule. If thet punish this rule so inhumanely hard that should not be possible to do right? The rules this casino makes just make no sense and they are only to favor themselves, it truely feels like i got scammed. Also their service towards new players is just awful, they have no compassion at all. My question right now is if there is anyway i can get my 1000 euros after all, because i didnt sign up for any bonus in the first place. I am maybe willing to accept to an offer they make, if they make one, but we will see about that. I hope you can help me out and if you need any more information like documents or screenshots i can provide you with those. It doesnt seem like i can attach any documents to this submission. I hope to hear from you soon.

Hello, I wanna file a complaint against N1 VIRAL INTERACTIVE LTD. On 29/4/20 I send this email to N1 CASINO. Hey, Please close my account I have huge gambling problems. [EDIT] Best regards [EDIT] They did close my account as requested but here is the thing. After this happened I was able to create account on other site under their license with SAME information. I did fill in exactly same name, birthdate, adress etc and now to the other thing I also deposited with same method on this sites using trustly which means that I have to log in with my mobile bank id. As far as I know I managed to create account on both Euslot and slotwolf and loss if I am right 750euro it could be more. Thing is here, if you are under MGA LICENSE, you are obliged to block and prevent a player that have admit he have gambling problems under all your sites under same license. If not done so all losses should be refunded to the player after date he or she admit he have a gambling problem to the license holder. And here is also another big thing, today I wanted to withdraw to my bank account from slotwolf but then they demand my verification, I send all to them from mobile but they declined few off them and then they reversed my money back into my "gaming" account so I could just log in to play, this made me really scared since I have hard to control myself. First I demand 1069euro and after they put it back I couldnt hold against and played and lost nearly 400euro so I had 718euro left. THEN I send them an email with my new documents they request and told THEM THEY have to help me process my withdrawal fast, since I now lost more then I thought and I am really scared too loose the rest because I have hard to control myself and that I feel really bad now. DESPITE THIS NO ACTION WAS TAKEN. Which led me to continue play and loose it all. And even more crazy, when I talk to them in chat and try to get them to refund me they after many reasons that my information is not same. Then I say this is a lie. Then they say that why I have filled in my birthday wrong. I said that must be lie but if so maybe one number is wrong but all other information is same so it should be easy to see its me. I tell them I would like them to send me proof off what I have filled in different on the accounts, then they tell me that they absolutely not need that and will not do it since its their own information?! Thing is after I am blocked I cant log in my account and see for myself as you understand! I have all this chat saved between me and them if you want proof off this. So yeah they have made a BIG mistake here. They should ofcourse block my name, birthdate,adress, etc from register on any site under their license. And even more crazy, they did NOT block my ID number on trustly which ALL serious casino does under all their sites under same license after a player admit he have a gambling problem. They did not do this which made me able to deposit under their sites. THIS IS SUCH A HUGE MISTAKE FROM THEM! Blocking my ID number on trustly is the best way for them to block me from playing under their sites because then they can assure I cant log in and deposit since I have to verify me with my own ID number everytime I deposit through trustly. This is a clear case off a full refund, they have made a big mistake and should as soon as possible refund me all my losses which I am quite sure is 750euro. They should refund me all my losses after 29/4/20 when I admit I do have a gambling problem. They have to take action and block my ID number at trustly and all my personal information at all off their sites! Please help me get my money back since this is a clear mistake by them! They have exploit me as a gambling addict and take advantage off me. best regards

I made a deposit of 20 euros on n1casino. On this I received a 50% bonus on my deposit, because this was my second deposit on this website. I have been playing live casino games with this and I was notified that I could make a withdrawal as I met the wagering requirements. So the bonus credits were now added to my real credits. I made a withdrawal of 1500.52 euros. After this I received an email in which I supposedly made bets of more than 5 euros at a time. This is not allowed under the bonus rules. My bonus credits have also been taken from me. I think this is an unauthorized choice. The bonus rules do not state that betting more than 5 euros is not allowed, only that you do not meet the wagering requirements. These types of bets are also nowhere labeled as banned and will take away your bonus credits. n1casino also does not bother to counter such cases. I would therefore like to receive a full refund of these bonus credits.

Hey there. I am writing this complaint in frustration as this experience is unfair. I deposited 20€ via. Neteller that never arrived. First chat I had with N1, I was told that this didn't go through and should be returned to my Neteller account within 12 hours. However, I did know that it went through, but to be sure, I contacted Neteller, and they confirmed that this issue is on N1's end. I then contacted them again, where I was told that it was the final decision that they cannot do anything about this deposit, but when I gave them proof of what Neteller told me, they started investigating at that point. But I must admit that this have been taking at least 30 hours now, and it is very inconvenient to be put in this situation due to an issue on their end. Their customer support is horrible, and really not helpful. I don't even know if I can trust that they've escalated this to their relevant department in order to investigate this matter. They keep sending me back and forth, even though they clearly should have a direct contact to the 3rd. party provider, which in this case is Neteller. You can't expect customers to try to sort things out that is caused by their technical issues. They should be able to either add it straight away or at least send it back to Neteller instead of letting me wait 2 days for a deposit that I in the first place was told weren't delayed because of them. I hope that you can help with this.

Hello I verified my account yesterday and wanted to pay out 600 euros after having had the bonus of 600 euros. Also 10 Euro of myammount I want to play today are missing because of the rejection. These were rejected today and the money is gone. The reason was that the account is a duplicate and that an account is already stored via this IP address,but that cannot be. I live with my parents who do not gamble and I only have the account I had otherwise always had good experiences with the site and actually want to continue playing on the site. In addition,it is a lot of money for a trainee,I ask for help,I have not done anything wrong. I only played on my cell phone via WiFi and for a short time on the normal internet and no one else has my password for the account. Could you please help me

I have deposit 100 EUR in N1 casino and activated bonus, where casino N1 casino matched my deposit amount and my balance become of 200 EUR. Per rule I should waged 4,000 EUR before to withdraw funds. I have waged 3960 EUR and my active balance was around 90 EUR and I was decided to check if I can cancel my active bonus or not. My understanding ( same rule on PokerStars) if my active balance is below the original deposit(100 EUR) I can cancel my active bonus without any penalties and I can keep my balance which was less than 100 EUR. Via Mobile browser (I was playing on mobile) I saw information that I will lose all my profit, my understanding was that all funds which is greater than deposit amount is considering profit, and as had balance below my deposit amount, its cannot be considering as a profit or gain, due this reason I cancelled active bonus and balance become to zero. N1 casino didnt informed me that I may lose all my active balance and all my bonuses which I didnt used, in this situation N1 casino should provide additional warning to the customer with all information what will happens after bonus cancelation. I have lost all my balance due the misunderstanding of the warning message and I have reported this issue to the customer support. N1 supported starting to blame me without providing any solutions, just provided link to https://thepogg.com/submit-complaint/ I want to receive my original deposit amount back or N1 casino should cancel my action regarding bonus cancelation and let me finish my game.